Office Manager Orthodontic Assistant
Resume:
Elienay Alvarez
***************@*****.***
Professional Summary
Goal-Oriented professional. Strong industry knowledge, management experience, billing experience, and able to multi-task efficiently. EXPERIENCE
June 2022 – Current Office Manager/Treatment Coordinator Drubi Orthodontics
Managed staff and patient scheduling.
Administered the day-to-day activities which included but were not limited to:
- Marketing and communication efforts
- Patient complaints
- Ensured all equipment was properly working.
- Keeping the team motivated and positive through busy scheduling by assisting and rewarding them.
Assisted patients with the understanding of treatments and provided financing options that best met their needs.
Researched insurance coverage to provide patients with accurate financing options and costs.
First point of contact for patients who have questions or concerns about their procedure.
Superseded sales quotas monthly.
April 2020 – June 2022 Office Manager/Billing Manager/ Orthodontic Assistant Dr. Lindsay Orthodontics
Office Manager responsibilities include keeping Doctor up to date of patient complaints, keeping office stocked with appropriate supplies, and making sure all guidelines are met with cleaning standards and any regulations in place.
Billing Manager responsibilities include making sure all claims are sent to insurance companies, verifying that coverage for all procedures is covered either by the patient or insurance company, processing monthly payments.
Orthodontic Assistant responsibilities include assisting the doctor with patients, handling emergencies when the doctor is not available, answering phones calls at all times after business hours. Apart from these responsibilities there is also a sale/marketing responsibility. All sales calls are received and new patients are scheduled during and after business hours. Closing the deal with the client and presenting the products fall under this responsibility. May 2015 – April 2020 Orthodontic Assistant, Dr. Yazji Orthodontics Full records, X-rays (pan & ceph), spacers and fitting bands, full start, adjustments, fitting appliances and assisting the doctor with procedures and D-bands.
April 2014 – May 2015 Orthodontic Assistant, Dr. Kawa Orthodontics Chair side Assistant which includes new patients, records, bonding, banding, give instructions to new. Follow up with patient adjustments. Lingual braces, Bond fix lingual retainers, making retainers with pontic. March 2011 – April 2014 Orthodontic Assistant, Dr. Elaine DeRoode Assisted with office manager responsibilities such as, ordering clinical supplies and assisting patients with questions and concerns. Also handled X-Rays, Invisalign treatments and procedures, responsible for instructing patients on the use and care of their orthodontics appliances, responsible for laboratory and fabricating essix retainers, RPE’s, TPA’s, and bleaching trays, responsible of new patients and profile pictures, insertions of arch wires April 2010 – March 2011 Orthodontic Assistant, Mainstreet Orthodontics Full records, X-rays (pan & ceph), spacers and fitting bands, full start, adjustments, fitting appliances and assisting the doctor with procedures and D-bands.
December 2008 – April 2010 Patient & Scheduling Coordinator, Dr. Fred Marconi Answering phones, scheduling appointments, greeting patients, processing insurance claims, charging patients monthly orthodontic fees, daily Accounting duties (Closing of the day) December 2005 – December 2008 Orthodontic Technician, Dr. William Anderson Full records, X-rays (pan & ceph), spacers and fitting bands, full start, adjustments, fitting appliances and assisting the doctor with procedures and D-bands. Herbst appliance.
April 2004 – November 2005 Orthodontic Assistant, Dr. David Lach Orthodontics Full records, X-rays (pan & ceph), spacers and fitting bands, full start, adjustments, fitting appliances and assisting the doctor with procedures and D-bands. Herbst
January 2003 – November 2003 Dental Assistant, Dr. Charles Arias Explain treatment plans to patients, full mouth x-rays series, prophy, and sealants, assist in RCT procedures, crown procedures, take impressions and in office whiteming procedures.
January 2000 – January 2002 Dental Assistant, Dr. Michael L. Cogan Duties: Explain treatment plans to patients, full mouth x-rays series, prophy, and sealants, assist in RCT procedures, crown procedures, take impressions and in office whitening procedures. EDUCATION
Jun 1994 – Aug. 1998 Coral Park High School, Miami, FL High School Diploma
Language Proficiency: English and Spanish (Speak, read, and write fluently) PROFESSIONAL CERTIFICATIONS
Expanded Duties
Orthodontics Technician
Esthetician – Skin Specialist
American Heart Association - AED Certification
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