Port Charlotte General Manager

Anthony Edgar, Operations Director

Port Charlotte, 33980, USA, 941-***-****, ********@*****.***

SUMMARY Dynamic professional with over 20 years of experience in operations and management, specializing in customer expansion strategies and sales growth. Proven track record of exceeding sales goals by 6.5% at Dillards, generating an additional million dollars in annual sales. Expertise in tailoring services to enhance customer satisfaction, demonstrated through reduced complaints and numerous successful upselling initiatives. Ready to leverage extensive skills in directing remote workforces and innovative business strategies to drive company expansion.

WORK EXPERIENCE

01/2022 – 01/2025 Vacation Planner, Princess Cruises Lines Port Charlotte, USA Facilitated guests' special requests, ensuring a seamless and enjoyable cruise experience.

Minimized customer complaints by promptly addressing concerns and implementing proactive solutions.

Enhanced sales performance through personalized vacation recommendations and strategic upselling of packages. Coordinated complex bookings that included multiple destinations and unique accommodations.

07/2012 – 07/2015 Owner Operator and Head Coach, FocalPoint Business Coaching, Consulting and Training

Port Charlotte, USA

Collaborated with business owners to enhance operational efficiency using globally recognized performance strategies.

07/2012 – 07/2015 General Manager, Dillards Department Stores Fort Myers, USA Formulated strategies to develop and expand the average items per customer and boost average sales.

Surpassed targeted sales goals by 6.5% and generated an additional one million dollars in annual sales volume through external events. 06/1992 – 07/2012 General Manager, Dillards Department Stores Port Charlotte, USA Delivered consistent annual sales growth over a 20-year period, exceeding 9%.

Engineered and directed comprehensive training and development programs for the sales team.

04/1989 – 06/1992 Director of Operations, Dillards Department Stores Orlando, USA Evaluated marketing information to devise strategic plans that bolstered store performance.

Elevated to Store Manager to launch a new location successfully. 05/1986 – 04/1989 Director of Operations, Dillard's Department Stores Metairie, USA Achieved a remarkable 14% sales increase over a 36-month period. Instituted customer satisfaction metrics to enhance service quality. EDUCATION

04/1986 – 04/1988 Florida International University Bachelor of Science, Hospitality Management

Miami, USA

Participated in student government and engaged with local chambers of commerce.

SKILLS Retail inventory management Budget management expertise Sales and marketing proficiency Commission sales

Outstanding communication skills Exceptional leader Sales professional Recruiting and interviewing

Team-oriented Store opening and closing

procedures

Adaptability Problem Solving

Continuous Improvement Stress Management

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