Information Technology

Edwin Cruz

**** ******* ** • 224-***-**** • **********@*****.***

Objective

Seeking a position that utilizes strong customer service, communication, and problem-solving skills to support users, resolve technical issues, and contribute to the efficiency of IT operations in a dynamic environment Skills

• Experienced in resolving customer issues professionally and effectively

• Familiar with troubleshooting POS systems, handling minor hardware/software issues, and assisting coworkers with device or system-related tasks

• Supported staff with digital timekeeping tools and workflow coordination

• Trusted team player with a proven record of leadership and initiative in fast-paced environments

• Quickly learns new systems and protocols; contributed to implementation of store technology upgrades

• Fluent in Spanish, enhancing my communication with customers and staff Education

University of Toledo – Toledo, OH

Bachelor of Science: Information Technology Graduation: May 2025; 3.6 GPA Other Credentials and Awards

• Certificate, Microsoft Office PowerPoint Specialist

• Certificate, Microsoft Office Word Specialist

• Certificate, Microsoft Office Excel Specialist

Work Experience

Starbucks – Sylvania, OH

Barista (January 2021 – Present)

• Awarded Partner of the Quarter for outstanding teamwork and problem-solving under pressure

• Demonstrated strong initiative by independently managing closing procedures and ensuring seamless store transitions

• Supported teammates through consistent leadership, organization, and effective multitasking

• Gained hands-on experience with POS systems, basic troubleshooting of registers and store tech

• Adapted quickly to new tools and workflows, assisting in training co-workers on equipment upgrades and procedures

• Developed excellent communication and customer service skills College of Lake County – Grayslake, IL

Student Worker, Computer Lab (September 2020 – December 2020)

• Provided in-person technical support to students and faculty for login, user access, and academic application issues

• Assisted with troubleshooting basic hardware and software problems on lab computers and printers

• Supported users in navigating platforms such as Microsoft Office, browser-based tools, and the school’s learning management system

• Documented recurring technical issues and reported them to full-time IT staff for resolution or follow-up

• Maintained lab readiness by monitoring equipment status, performing basic upkeep, and ensuring smooth daily operation

McDonalds – Gurnee, IL (August 2017 – December 2020) Drive Thru / Cashier

• Ran two-lane drive-thru POS system, accurately processing ~200 orders and ~$1,500 in cash/card transactions per shift while maintaining target wait times

• Coordinated with crew during peak rushes, prioritizing tasks and communicating order status to keep operations smooth

Maintenance

• Troubleshot register, headset, and kitchen equipment issues on the fly, keeping service interruptions to a minimum

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