Front Office Night Auditor
Resume:
HARIPRASAD
VEDACHALAM
W O R K E X P E R I E N C E
E D U C A T I O N
S U M M E R Y
S K I L L S
C O N T A C T
***************@*****.***
ABU DHABI, UAE
Front Office Team Leader & Night Auditor
06/2024 – Current
ROYAL M HOTEL By GEWAN ABU DHABI, UAE
Front Office Supervisor & Night Auditor
01/2021 - 02/2022
AL DIAR MINA HOTEL (ABU DHABI NATIONAL
HOTELS), ABU DHABI,UAE
Front Office Associate & Internal Auditor
08/2019 - 07/2020
GREEN PARK HOTEL (5 Star), CHENNAI, INDIA
Front Office Guest Associate
03/2018 - 04/2019
HABLIS HOTEL (5 Star), CHENNAI, INDIA
Guest Relations Executive
06/2017 - 02/2018
OYO PROPERTIES, CHENNAI, INDIA
BACHELORS IN HOSPITALITY & HOTEL MANAGEMENT
B.SC
Indian Institute of Hotel Management (IHM)
Kerala,india,2017
Served the hospitality industry with 6
Years of success in different
functionalities as Front Office Supervisor,
Night Auditor, and Quality & continuous
process improvement specialist.
A resourceful Six Sigma Black Belt
process improvement professional with
experience in strategy implementation,
customer satisfaction, and leadership
skills. involves in planning, and
recommending appropriate initiatives to
improve performance & enhance
operations.
MS Office (PPT, Excel)
Power BI
Opera, IDS, & Prologic Wish.net
Tableau
Front Office Supervisor & Night Auditor
02/2022 – 04/2024
GRAND VILLAGGIO HOTEL, ABU DHABI, UAE
MASTER OF BUSINESS ADMINISTRATION IN FINANCE
&
HUMAN RESOURCE MANGEMENT RABINDRANATH
TAGORE UNIVERSITY (online course,UAE ) pursuing
L A N G U A G E
ACHIVEMENT
Dec 2017 Best performance
certificate in OYO properties
Jan 2019 Best performer in Hablis
Hotel
PERSONEL
DUTIES & RESPONSIBILITIES
Driving License within UAE
Residency Visa
Date of birth : 10/04/1995
Marital status : Single
Nationality : Indian
Resolved problems, improved operations and provided exceptional service
Taking the guest check-in while they are arrivals /taking checkouts when the guest motivated departure.
Handling administrative requests and queries from
senior managers.
Preparing staff duty roaster and monthly attendance sheet.
Handle and sort incoming/outgoing E-mails, items and documents.
Self-motivated, with a strong sense of personal
responsibility.
Order office supplies and research new deals and
suppliers.
Creating staff schedules, assigning duties, and managing shift rotations to ensure adequate coverage and efficient operations.
Deals with couriers, deliveries, suppliers and company drivers.
Screen phone calls in a multi-line system, transfer calls, take and relay messages with appropriate individuals within the establishment.
Proven ability to develop and implement creative
solutions to complex problems.
Worked well in a team setting, providing support and guidance.
Resolve guest issue, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handling administrative duties such as maintaining guest records, managing reservations, processing
payments, and maintaining inventory of supplies.
English
Tamil
Telugu
Malayalam
Hindi ( Medium)
Quality Assurance and Quality
control
Lean Six Sigma Method
ISO 9001:2015 Auditing
Survey & Analysis
Training and Development
Customer Service
HACCP
E X P E R T I S E
LEAN SIX SIGMA Certification on Quality Management Green Belt & Black Belt, 2024
ISO 9001:2015 Audit Certification, 2024
HACCP level 3 Certification, 2024
C E R T I F I C A T I O N
Contact this candidate