Call Center Health Care

Ashley Laws

**** ******* ***, ****, ** *****

*********@*****.***

731-***-**** cell, landline 731-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

In Home Caregiver

ADDUS Home Healthcare

2022-06-27 to present

Providing in-home health care to a disabled person, preparing meals, light housekeeping, bathing and personal hygiene, transport and accompanying to doctor appointments and/or dental appointments. Providing detailed time sheets and daily / weekly activity records and assessments to the health care agency.

Line Operator/Assembler

Hydro-Gear Huntingdon, TN

2021-09 - 2022-01

Worked on the assembly line performing various tasks involved in the assembly of hydraulic transmissions for lawn mowers and other equipment applications. Meeting or exceeding productivity standards and quality control specifications. Proficient at every station and able to meet productivity standards at each station. Assistant Manager

Heritage Inn - Huntingdon, TN

2019-06 - 2020-02

Responsible for training new hires for front desk and cleaning crew, checked guests in and out, took payments for room rent, prepared bank deposits for the manager, scheduled out of town events and room bookings for the local live theater, oversaw cleaning crew and room inspections, resolved client issues, directed the maintenance person to needed repairs, collected and reported payroll information to allow state and local taxes to be paid and personnel to be compensated, responsible for all aspects of the operation of the hotel in the absence of the general manager.

Sales Associate and Cashier

Dirt Cheap Store - Lexington, TN -

2017-11 - 2019-06

Responsible for operating a cash register for cash, check, and credit card sales. Stocking and replenishing merchandise. Assisting customers with needs and responding to questions. Cleaning and organizing the store.

Key Holder/Sales Associate

Dollar General - Wildersville, TN -

2017-03 - 2017-09

As key holder I gave assignments to other store associates. I was responsible for balancing my cash drawer, and preparing till for the next employee / shift.. Cashier/Customer Service

Goodwill Industries - Lexington, TN -

2014-04 - 2016-08

Provided customer service, ran the cash register, organized and cleaned the store. Medical Records Clerk

Medina Family Medical Clinic - Medina, TN

2011-09 - 2013-01

Responsible for answering the phone, scheduling patients for appointments. Checked patients in and verified insurance benefits. Responsible for forwarding medical records to specialists and other providers as needed. Responsible for transitioning the clinic from paper to electronic medical records.

Business Office Clerk

McKenzie Medical Center - McKenzie, TN -

2010-09 - 2011-04

Made patient appointments, checked patients in and out. Worked in the "call center“ as a phone operator, filed hard copies of patient files.

EDUCATION

High school in General

Clarksburg High School - Clarksburg TN

Jackson State Community College

Degree is incomplete

SKILLS

Experience with computers, fax machines, different phone systems, and scanners. CERTIFICATIONS/LICENSES

Customer Service Skills assessment - Proficient

2019-01 Indeed.com

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