Product Owner Continuous Improvement

SUMMARY

Mr. Mangru is a results-driven leader with extensive experience guiding organizations through Digital and Agile Transformations. He excels in architecting and delivering high-impact solutions, prototyping, and ensuring alignment and consensus across diverse stakeholder groups. He provides strategic leadership as a Product Owner incorporating emerging technologies while driving operational excellence through Agile methodologies. Additionally, he has overseen the end-to-end delivery process, solutions architecture, leading cross-functional teams, optimizing delivery pipelines, and ensuring successful project execution across multiple teams and projects. He is committed to continuous improvement, driving efficiency in SDLC phases, and delivering exceptional business outcomes.

SKILLS

Enterprise Transformation

Agile & Scrum

Portfolio & Project Management

Human- Centered Design

Proposal & Capture

Mentorship & Team Building

HIGHLIGHTS

16+ years of professional experience serving as a Product Owner, delivery leader and trusted advisor to government providing a range of strategic advice, product and project leadership, including Solutions Architect, and Chief of Staff roles, and guidance on maintaining, modernizing, and migrating applications and systems

Developed new, integrated Agile & HCD approaches to grow over $65m in new business

Re-imagined document retention across DOD through emerging technologies such as Machine Learning (ML) and Robotic Process Automation (RPA) through prototyping

Led teams ranging from small “friend of government” advisory teams to large-scale implementations of 40+ developers, architects, analysts and testers supporting technologies such as Java, .NET, Oracle

Spearheaded the first Commercial Service Opening (CSO) and promoted SAFe Agile principles at the portfolio level within the Joint Operational Medicine Information System (JOMIS) to identify cutting edge private sector technology while reducing overall acquisition cost to the government

Led transformation of MyNavyHR Programs (USN) from Waterfall to Agile Delivery model

Led Current-State Assessment to review and update current DODAF Architecture diagrams with Legacy System Owners

Successfully implemented new application development projects, managed transitions to Operations & Maintenance (O&M), and on-prem to cloud migrations

Previous clients include US Navy, Immigration & Customs Enforcement, US Department of State, Defense Health Agency, Defense Threat Reduction Agency

EMPLOYMENT HISTORY

BOOZ ALLEN HAMILTON, INC.— SENIOR TRANSFORMATION ARCHITECT 07/2023– 05/2025

Mr. Mangru resumed his role as a leader on the N16 program, then moved to lead an initiative within the Chief Technology Office (CTO) of Booz Allen Hamilton to develop products for teams to implement best practices.

Led effort as Product Owner to collect and develop best-practice materials (playbooks, training content and adoption tools) for company-wide consumption to drive adoption of best practices across the company (Delivery Lead of Software Engineering the Booz Allen Way)

Developed materials and events to engage employees through conversations with company leaders on key topics in technology including SAFe Portfolio Management, Continuous Improvement and Operational Excellence for 24/7/365 mission critical systems.

Lead effort to collect and ultimately disseminate best practices related to Software Testing, Operational Excellence and Software Architecture

Conducted trainings with project teams to learn and adopt best practices of Software Engineering the Booz Allen Way

Developed Agile Coaching Strategy to engage new Leadership to include Working Group Scrum Teams to FLAG/SES Governance procedures with a SAFe Agile mindset

Re-invigorated Human Centered Design strategies by creating new iterative and Agile deliverables to clients to aid in software development efforts across multiple lines of effort including Customer Relationship Management (CRM), Learning and Content Delivery, Payroll Operations, etc.

Right-sized teams by filling staffing gaps in current facilitation methodologies

Mentored and coached staff on proper elicitation techniques in post-remote work environment

Developed frameworks, learning pathways, content and events to promote best practices across delivery programs in the company

Re-invigorating and evangelizing new processes by creating new iterative and Agile deliverables to clients to aid in software development efforts across the delivery discipline

Leading the creation of onboarding materials for all new hires and mentoring team members in post remote-work environment

Performing an ongoing assessment on the state of Governance within the N1 Directorate and draft a new Governance charter to inject periodic Agile review cycles (weekly, bi-weekly, monthly) into the management of Human Resources Transformation

Continue to serve as Chief of Staff/Trusted Advisor to USN N16 CIO and Chief Architect (from previous engagement)

GUIDEHOUSE CONSULTING – MANAGING CONSULTANT 08/2022 – 6/2023

Mr. Mangru provided thought leadership on emerging technology on topics ranging from cloud computing, artificial intelligence, and low-code software delivery.

Examined business processes, conducted gap analysis, and recommended prospective solutions and future-state cloud architecture as Product Owner/Advisor

Collaborated and delivered several whitepapers including Emerging Trends in Technology (2023), Cloud FinTech Analyses as well as several Analysis of Alternatives and prototypes/mockups to government leaders

Devoted significant attention to mentoring junior consultants and team building exercises

BOOZ ALLEN HAMILTON, INC.—SENIOR DIGITAL IT STRATEGIST 09/2017– 08/2022

Mr. Mangru served as trusted advisor to clients within the Strategic Innovation Group of Booz Allen Hamilton. Roles included Portfolio Manager and Product Owner (Joint Operational Medicine Information System), Mission Engineering Lead (Defense Threat Reduction Agency), and Agile Lead and Agile Coach (N16 CIO at the US Department of Navy). Highlights include:

Developed and refined unique Agile/HCD Engagement Strategy to grow over $65m in new business

Served as Chief of Staff/Trusted Advisor to USN N16 CIO and Chief Architect

Conceived, spearheaded and executed a Human-Centered Design engagement strategy across five Service Branches of the Department of Defense (DoD) to develop Operational Medicine prototype requirements for Mobile Edge devices on secure mobile networks

Facilitated workshops with senior leadership to refocus on specific objectives & key results (OKRs) in 3, 6, 9, 12-month intervals, and developed a product and project roadmap effort to visualize and realize these goals

Established Scaled Agile frameworks across JOMIS portfolio to manage scope of work effectively and communicate priorities across wider team

Developed and managed execution of container orchestration and data migration efforts across USSTRATCOM to establish the first Continuous Improvement/Continuous Delivery (CI/CD) Software

Delivery Platform from DTRA-RD to USSSTRATCOM

Spearheaded Risk Management Framework (RMF) via regular touchpoints between DTRA-RD (U.S. Army), USSSTRATCOM, U.S. Air FORCE, and Air Force Life Cycle Management Center (AFLCMC) to mitigate risks

Developed Human Centered Design client engagement strategy across USG and international partners including UK MoD and NATO to develop customer journey maps and wireframes for various in-scope nuclear weapons effects simulations

MICROPACT – SCRUM MASTER 04/2015– 09/2017

Mr. Mangru architected solutions on the low-code/no-code entellitrak platform as a Scrum Master and refined core product offerings of the product through his work. He was responsible for aligning legacy functions to a reimaged future-state COTS solution. Clients included Social Security Administration (SSA), Department of Defense (DoD), Department of Navy (DON), United States Marine Corps (USMC), Transportation and Security Administration (TSA), Defense Nuclear Facilities Safety Board (DNFSB).

Re-engineered the Court Martial process of the Judge Advocate General (JAG) of Navy and Marine Corps to accept cases seamlessly from upstream communities in the new system

Reverse-engineered over 1500 discrete business rules from interface requirements to ensure front end compliance during data entry

Analyzed historical data to develop triggers and alerts to detect potential Medicaid fraud and created datasets for users with specific permission to perform their own ad-hoc analysis to identify patterns and trends

ACTIONET – PROJECT MANAGER 08/2013– 04/2015

Managed an Agile software development team to redesign the National Transit Database (NTD). Mr. Mangru actively directed requirements gathering / analysis, design, development, testing, implementation and maintenance for the next generation NTD, and managed the Change and Control Board (CCB) review process regarding maintenance of the legacy system.

EDUCATION

University of Toronto, Master of Arts (2006) George Mason University, Bachelor of Arts (2003)

COURSES & CERTIFICATIONS

Certified Scrum Master (Excella Consulting, 2011)

Fundamentals of Product Management (Stanford University, 2020)

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