Business Analyst Senior
Resume:
VINETTA HUGHES
*************@*****.***
SUMMARY
Versatile Business Analyst with 15 years of experience in analyzing business requirements and evaluating performance across products, services, and processes. Adept at conducting detailed testing, process mapping, and technology solution design, with strong expertise in business modeling and visualizing process flows. Proven communicator with the ability to engage both technical and non-technical stakeholders, leveraging critical thinking and problem-solving skills. Deep understanding of audit, control functions, and organizational change to drive strategic decisions and process improvements.
SKILLS
Requirements Gathering
Process Mapping
Problem-Solving
Business Process Improvement
Project Management
Adaptability
Technical Writing
Data Visualization
Stakeholder Management
Collaboration
SQL/Database Querying
Systems Analysis
Risk Management
Technical Knowledge
Budget Management
Communication
EXPERIENCE
SMALL BUSINESS ADMINISTRATION (CONTRACTOR)
USA
Program Analyst/Senior Business Analyst 01/2023 to 01/2025
Results-driven professional with a proven track record in optimizing business processes, achieving a 20% increase in operational efficiency. Skilled in resolving project plan issues, reducing implementation errors by 15%, and translating business requirements into actionable user stories. Expert in creating and managing Requirement Traceability Matrices to ensure full alignment between requirements and deliverables.
Optimized business processes by diagnosing inefficiencies and deploying targeted solutions, leading to a 20% boost in operational efficiency.
Addressed and mitigated project plan issues, decreasing implementation errors by 15% through systematic problem-solving and process improvements.
Led User Story Writing Sessions to translate complex business requirements into clear, actionable user stories, and developed a Requirement Traceability Matrix to ensure 100% alignment between requirements and deliverables.
Partnered with the business units to improve business processes using the latest technology.
Participate in system integration testing to validate end to end testing to meets the business objectives.
Communicate with all levels and functional areas of the project team.
Establish and maintain effective professional working relationships with co-workers, and every level of management.
HUMANA (CONTRACTOR)
USA
Senior Business Analyst 10/2021 to 01/2022
Experienced Senior Business Analyst adept at defining IT deliverables and objectives, resulting in a 30% boost in project clarity and execution. Skilled in gathering Medicare stakeholder requirements to align projects with business needs, and identifying performance gaps to enhance operational efficiency by 20%. Proven ability to develop user stories from detailed requirements, streamlining the development process.
Defined IT deliverables and objectives, resulting in a 30% improvement in project clarity and execution, and developed user stories from detailed requirements to streamline the development process.
Gathered and analyzed requirements from Medicare and Medicaid stakeholders, significantly enhancing project alignment with business needs and ensuring successful outcomes.
Identified performance gaps and provided actionable recommendations, leading to a 20% increase in operational efficiency and overall project effectiveness.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks.
Create Unit and UAT scripts.
Complete SDLC artifacts for Monthly Build.
SOCIAL MEDIA BLITZ (INDEPENDENT CONSULTING)
USA
Senior Business Analyst 02/2019 to 08/2021
Accomplished Senior Business Analyst with a track record of improving team collaboration and documentation quality by 25% through process optimization. Successfully developed UAT plans and test cases, reducing post-launch defects by 20%. Proficient in analyzing customer workflows and gathering feedback to enhance client satisfaction by 30%.
Recommended industry-standard processes that improved team collaboration and documentation quality by 25%, enhancing overall project efficiency and communication.
Developed User Acceptance Testing (UAT) plans and test cases, resulting in a 20% reduction in post-launch defects and ensuring higher quality deliverables.
Analyzed customer workflows to provide precise recommendations for complex issues and conducted client documentation walkthroughs, capturing actionable feedback that increased client satisfaction by 30%.
ALTERNATIVE FOR GIRLS
USA
Residential Advisor 05/2017 to 09/2018
Dedicated Residential Advisor with experience in leading skill-building workshops for homeless young adults, resulting in a 40% improvement in independent living skills. Adept at identifying individual strengths and encouraging extracurricular engagement to foster personal growth. Proven ability to coordinate and supervise events that enhance social skills, and implement community-building programs that boost residents' social and academic skills by 35%.
Assisted homeless young adults with skill-building workshops, enhancing independent living skills by 40% and supporting their transition to self-sufficiency.
Identified individual strengths in students and encouraged participation in extracurricular activities, fostering personal growth and engagement.
Coordinated, planned, and supervised hall gatherings and functions, promoting social skills development and community-building among students. Implemented programs that improved residents' social and academic skills by 35%.
CLEAN AND SERENE COMMERCIAL CLEANING (INDEPENDENT CONSULTING)
USA
Business Analyst 03/2016 to 04/2017
Proven Business Analyst skilled in creating essential documentation and delivering actionable insights to senior management. Adept at managing projects and serving as the primary liaison between clients and internal teams to ensure goal alignment and timely delivery. Expert in identifying user needs and developing data-driven strategies to optimize processes and enhance operational efficiency.
Analyzed requirements and produced comprehensive project documentation for senior management, ensuring clear communication and alignment of project goals.
Managed projects as the primary liaison between clients and internal teams, clarifying goals and ensuring standards and deadlines were met effectively.
Identified and analyzed user requirements, procedures, and processes to develop optimization strategies, creating innovative, fact-based solutions and operating models based on thorough evaluations.
BLUE CROSS BLUE SHIELD
Detroit, MI
Senior Business Analyst/ Quality Assurance Analyst 06/2015 to 12/2015
Skilled Senior Business Analyst and Quality Assurance Analyst with a track record of designing and implementing UAT plans and test cases to meet business requirements. Adept at analyzing project needs and producing detailed documentation to support strategic decisions. Proven ability to understand customer workflows and offer actionable recommendations, resulting in a 15% improvement in project execution.
Developed User Acceptance Testing (UAT) plans and test cases based on business requirements, ensuring thorough validation of deliverables and alignment with project objectives.
Analyzed project requirements and produced comprehensive documentation, facilitating informed decision-making and enhancing project clarity.
Gained a deep understanding of customer workflows to deliver precise recommendations for complex problems and provided actionable insights to senior management, resulting in a 15% improvement in project execution.
FORD MOTOR COMPANY
Dearborn, MI
Senior Business Analyst (Contractor) 12/2014 to 02/2015
Experienced Senior Business Analyst with a strong track record in boosting efficiency and productivity through effective project management and process improvements. Successfully collaborated with cross-functional teams, including engineers, to implement projects such as the EPID connected car system. Expert in identifying business needs and setting priorities to drive organizational success.
Identified and pursued business process improvement opportunities, initiating changes that increased productivity by 15%.
Collaborated with engineers on the EPID connected car project, ensuring successful installation and integration through effective coordination and communication.
Engaged with business units to determine and prioritize requirements, aligning project deliverables with organizational goals and stakeholder needs.
FLAGSTAR BANK
Troy, MI
Senior Business System Analyst/ Product Analyst 04/2012 to 02/2014
Experienced Senior Business System Analyst/Product Analyst skilled in reducing system downtime by 25% through efficient testing and issue resolution. Proven ability to translate business needs into clear requirements and improve documentation quality. Adept in Agile and Scrum methodologies, driving a 20% increase in project delivery speed.
Translated complex business concepts into comprehensive requirements, significantly enhancing the quality and clarity of project documentation.
Gathered, analyzed, and documented business requirements from stakeholders to create detailed functional specifications, driving successful software development projects.
Applied Agile and Scrum methodologies to streamline workflows and improve project delivery speed by 20%, ensuring timely and efficient project execution.
Saved the company thousands of dollars by taking on the role of two positions. As the project manager I administrated and documented decisions throughout the project lifecycle. As the Senior Business Analyst I elicited specific requirements using various tools and created test scripts for the business rules and system functionality.
Designed loan documents for loan officers in the mortgage department.
Held meeting with stakeholders in the mortgage loan department to discuss the loan process and requirements that were gathered
MICROFOCUS CORPORATION
Troy, MI
Senior Business/Product Analyst 05/2009 to 05/2011
Seasoned Senior Business/Product Analyst with expertise in enhancing project performance monitoring by 30% and ensuring clear technical development through detailed business requirements documentation. Adept in Agile methodologies and manual testing, effectively identifying and addressing software bugs. Strong analytical skills in examining customer data to pinpoint trends and resolve product quality issues.
Acted as a subject matter expert in project management, enhancing project performance monitoring by 30% through refined metrics and reporting processes.
Collaborated with product development teams to document high-level business requirements, ensuring clear and actionable technical development guidelines.
Utilized Agile methodologies and manual testing to effectively identify and report software bugs, contributing to improved product quality.
Coordinate the Monthly Build by updating appropriate documentation, facilitating meetings, and validating tasks are complete for deployment.
•Manage multiple CMS tasks/deliverables simultaneously, adapt to changing priorities, in an organized and results-oriented manner.
EDUCATION
MPA MASTER OF PUBLIC ADMINISTRATION/PUBLIC MANAGEMENT
Central Michigan University, Mount Pleasant, MI
B.A POLITICAL SCIENCE/ PUBLIC ADMINISTRATION
Norfolk State University, Norfolk, VA
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