Inside Sales Customer Service

Elizabeth Zambuto ***********@*****.*** • 585-***-****

LinkedIn • Spencerport, NY 14559

Accomplished and results-driven professional with proven track record of driving revenue growth and operational efficiency within global sales organizations. Adept at leading cross-functional teams to exceed targets, streamline processes, and enhance overall performance. Credible history of implementing strategic initiatives to optimize operations, increase market share, and maximize profitability. Skilled in data analysis, forecasting, and sales technology implementation to drive informed decision-making and business success. Demonstrated ability to cultivate strong relationships with key stakeholders, including sales staff, senior management, and clients with emphasis on fostering collaboration and alignment towards common objectives.

Areas of Expertise

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Sales Leadership

Business Growth

Risk Management

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Partnerships Development

Sales Process Optimization

Customer Service

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Cross-functional Collaboration

Strategic Planning & Execution

Revenue Growth & Profitability

Professional Experience

TTI, Inc., Victor, NY 2024 – 2025

Inside Sales Representative

Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value-added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers needs. This is measured through monthly sales reporting, quality objectives and regular management reviews.

Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email.

Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories.

Resolves discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and by providing disposition for nonconforming product to the appropriate parties.

Adaptigent, Atlanta, GA 2023 – 2024

VP Channel Sales

Collaborate with all departments, including leadership team, professional services, and partner team to streamline operations and drive company-wide success. Spearhead business development through strategic networking and client engagement at industry events. Implement forecasting and process development to meet sales objectives and track performance metrics

●Achieved retention rate of 95% by directing team of renewal specialists.

●Accomplished significant increase in market share through successful partnerships with key industry players.

●Trained and mentored new sales associates aimed at ensuring achievement of sales goals and fostering professional growth.

●Promoted to Vice President of Channel Sales from Director of Alliances by demonstrating exceptional leadership and strategic vision.

Quadient ICA, Milford, CT 2017 – 2023

Director – Inside Sales (2021 – 2023)

Cultivated high-performing teams through mentorship, guidance, and developing opportunities for professional development. Fostered enhanced team collaboration through consistent communication, strategic goal-setting, and comprehensive performance evaluations. Guided and developed team comprising SDRs and inside sales representatives.

●Achieved promotion to Director of Inside Sales overseeing all business lines by showcasing leadership and strategic acumen.

●Strengthened internal controls by reviewing existing policies and procedures to ensure alignment with regulatory standards.

●Increased productivity and streamlined operations by leading implementation of innovative solutions to address complex challenges.

Sales Operations Manager (2019 – 2021)

Conducted analysis of sales metrics to assess patterns, potential opportunities, and operational enhancement zones. Engaged in collaborative efforts with senior management to execute ongoing improvements and surpass team objectives. Oversaw renewal management, conducted data analysis, and collaborated with senior sales executives throughout sales journey.

●Optimized operational processes to increase business efficiency and profitability.

●Resolved issues with prominent clientele to foster relationship retention and boost return customer demographic.

Account Manager (2017 – 2019)

Participated in product training, conducted demonstrations, led consumer outreach campaigns, fortified brand recognition, and executed acquisition endeavors to elevate revenue streams. Conducted product demonstrations to illustrate benefits and advantages to prospective customers aimed at fostering purchase motivation. Established strategic direction and collaborated with executive leadership to formulate strategies for SDRs and Account Managers.

●Increased profitability by constructing pipelines through utilization of marketing and sales methodologies.

●Surpassed sales targets and boosted profitability via strategic sales planning and business policy implementation.

BCC Software, Rochester, NY 2010 – 2017

Senior Sales Director

Developed robust sales strategies with focus on establishing ambitious goals to steer team towards attainment. Recognized avenues for growth within current accounts by executing upselling strategies to drive revenue expansion. Led fruitful contract negotiations to secure advantageous terms for enduring business collaborations. Directed sales representative team to provide guidance, coaching, and supportive measures.

●Achieved sales quota surpassing expectations.

●Enhanced resource allocation effectiveness by analyzing territories/assigning suitable personnel in line with growth potential.

Education

Completed 24 Credit Hours Northwood University, Midland MI

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