Technical Support Customer Service

BL

BRANDI LEDBETTER

***************@*****.*** 304-***-**** Scott Depot, WV 25560 WWW: Bold Profile Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Order processing

Billing adjustments

Database management

Technical support

Customer communication

Conflict resolution

Customer satisfaction

Data entry

CRM management

Team collaboration

Time management

Analytical skills

Remote office availability

Professional telephone demeanor

Multitasking capacity

Email management

Organizational skills

Typing speed

Carewell, Inc. Coral Gables, Florida

Overnight Customer Service

Representative

10/2021 - 04/2025

Processed orders accurately by verifying item availability, pricing, taxes, shipping charges.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Conducted research into products and services offered in order to best answer customer questions.

Updated databases with new and modified customer data. Promoted available products and services to customers during service, account management and order calls.

Responded to emails from customers seeking help or expressing dissatisfaction.

Resolved customer issues quickly, efficiently, and professionally. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Adhered strictly to company policies and procedures while resolving customer issues.

Provided technical support to customers who needed assistance navigating our website or using our products and services.

Yes Chevrolet Hurricane, West Virginia

Business Development Representative

09/2018 - 10/2021

Addressed customer questions and concerns regarding products and services.

Monitored competitor activities and market conditions to identify threats and opportunities.

Supported the development of budgets and financial plans for business development activities.

Summary

Skills

Experience

Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.

Maintained up-to-date records of customer interactions and communications.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Drove sales of company products and services by communicating with customers using strategic and organized approach.

Conducted outreach activities, such as cold calling and emailing potential customers

Responded quickly to inquiries from potential customers via phone or email.

Set up potential client contacts, cultivated relationships, and followed through on service needs.

Suggested ideas for improving customer experience based on feedback from existing customers.

Managed CRM database, ensuring accurate and up-to-date information on leads and clients.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Worked with cross-functional teams to achieve goals. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

AEP Hurricane, West Virginia

Customer Service Representative

10/2018 - 09/2019

Developed positive relationships with customers through friendly interactions.

Adjusted bills and set up payment arrangements to resolve customers' service or billing complaints.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Updated system with order specifics and customer details, preferences, and billing information.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Answered incoming calls, providing frontline customer support or assistance with product and service transactions.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Maintained a high level of professionalism when dealing with difficult customers.

Used approved scripts to de-escalate angry customers during telephone interactions.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Horack, Talley, Pharr & Lowndes

Charlotte, North Carolina

Legal Assistant

09/2007 - 05/2011

Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Ensured that all paperwork was properly filed according to established procedures.

Filed pleadings and paperwork with court clerk to meet strict deadlines. Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

Organized exhibits for trial proceedings.

Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests. Proofread drafts of legal documents for accuracy in grammar and punctuation.

Maintained client confidentiality in all matters.

Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures. Responded to client calls and inquiries to deliver applicable information. Processed incoming mail on a daily basis.

Oversaw legal team appointments, hearings and depositions schedules. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Utilized various software and tools to streamline processes and optimize performance.

Maintained updated knowledge through continuing education and advanced training.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Marshall University Huntington, WV

Associate of Science in Paralegal Studies

05/1998

Hurricane High School Hurricane, WV

High School Diploma

05/1996

Education and Training

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