Customer Service Sales Associate
Resume:
Harvey V. Anderson
*** ******* **** ** **, Atlanta GA, 30331
*******@*****.***
Personal Statement
A proactive, customer-focused Sales Associate with successful sales experience and a positive, confident
approach. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident and works well under pressure. Seeking a role within the car sales industry in which to use acquired skills and interests.
Experience:
Charter Communications-Spectrum, Duluth, GA
Connectivity Specialist, September 2017-Present
●Self-source new customer in the B2R world
●Maintain positive relationships and repeat business with customers.
●Assist sales force to achieve sales and profit goal.
●Land on average 27 new customers a month while improving customer retention by 48%
●Identifying needs and gaining excellent feedback and 95% of customer reviews
●Top Regional Sales Yearly with fostering a yearly average of $225,000 in revenue.
Nalley Ford, Sandy Springs, GA
Sales, New and Used, May 2015 – August 2017
● Responsible for new and used vehicles sales.
● Achieved an average of 12 cars per month.
● Provide excellent customer service to achieve 100% CSI.
● Constantly meet and exceed monthly goals in terms of units and gross.
● Assist the customers in searching for the vehicles that suit their needs.
● Handle the negotiation and closing of the sale.
● Salesforce training and proficiency
Steve Rayman Chevrolet, Smyrna, GA
Internet Specialist and Sales Associate, October 2013 – April 2015
● Conducted new and used vehicles sales.
● Achieved an average of 15 cars per month.
● Met and exceeded monthly goals in terms of units and gross.
● Provided excellent customer service to achieve 100% CSI.
● Assisted customers in vehicle search.
● Handled negotiation and closing of the sales.
Comcast Business Class, Norcross, GA:
Business Specialist, February 2010 - August 2013
● Accountable for selling cable TV, high speed internet and phone services for residential and commercial.
● Coordinated between the customer and installers on best time to install the services.
● Responsible for setting and exceeding monthly and yearly sales objective, provision of competitive
information and regular sales forecasts.
● Follow up with the customers to ensure complete satisfaction.
● Provide excellent customer service.
● Cold calling and visiting customers to generate more business.
● Provided training seminars and counseling to the new salespeople.
● Increase market share and generate more revenues.
Reach Local Atlanta, GA
Account Executive, November 2007 - December 2009
● Responsible for sales of intelligent online advertising solutions to local businesses.
● Offered counseling to the prospective and existing entrepreneurs in marketing, developing business
plans and other areas of small business ownership.
● Handled Business to Business sales.
● Generate over $20,000 of reoccurring revenue.
● Marketed and generated more customers by Search engine optimization.
● Developed large customer and vendor database, maintained accounts with mass networking resources
obtained from my extensive sales and customer service experience.
● Met and exceeded sales goals.
Additional Skills
● Excellent organizational skills.
● Proficient in Salesforce and Salesforce training
● Detailed in planning and follow-ups.
● Strong presentation, negotiation, sales, and influencing skills.
● People skills and the ability to build rapport.
● Demonstrating best in class sales behavior and deliver excellent customer experience results.
● Ability to work under pressure.
● Proven ability to develop and maintain an effective network of contacts and build relationships.
Education
Morehouse College
Clark Atlanta University
References
Available upon request
Contact this candidate