Care Manager Medical Records

ELIZABETH (LIBBY) KING

**** ***** *****, **********, ** 28409

804-***-**** *****.***@*****.***

OBJECTIVE

• Seeking a position utilizing nursing and business skills WORK EXPERIENCE

• Assistance for Life Care Management Services Wilmington, NC 2022 – Present. Care Manager

JOB DUTIES

- Providing comprehensive assessments of the needs and goals of elderly clients. Assessment focused on the client's health, home environment, support system, and a review of legal and financial status with regard to long-term planning.

- Maintaining effective communication among family members, resources and services, and client.

- Act as liaison between families and long-distance caregivers.

- Possess knowledge of community resources related to medical issues, housing issues, financial, and social issues for dealing with client’s care. Provide crisis intervention services.

- Provide support for placement in a retirement community, assisted living or nursing facility, if aging-in-place at home is not feasible.

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• Volunteer-New Hanover Health and Human Services Wilmington, NC 2021 – 2022. Volunteer Vaccinator

JOB DUTIES

- Administered COVID vaccinations

• Virginia Department of Health Richmond, VA 2008 – 2018. Complaint Unit Supervisor

JOB DUTIES

- Conducts complaint intakes for certified and licensed healthcare facilities to ensure compliance with state and federal regulations.

- Triage and make all determinations regarding gravity of complaint allegations according to state and federal regulatory guidelines.

- Responds to constituent letters that pertain to health care on behalf of the Commissioner and the Governor.

- Conduct review of medical records for the Virginia Birth-Related Neurological Injury Compensation Program to determine hospital’s compliance with hospital regulations

- Conduct administrative review of medical records for hospital complaints.

- Supervise two complaint analyst

- Have Surveyor Minimally Qualified Test (SMQT) which qualifies me as a Medical Facility Inspector.

• Medtronic Neurological Atlanta GA (Headquarters), Wilmington, NC (Home-based) 2000 – 2008. Clinical Specialist

JOB DUTIES

- Establish and support physicians’ accounts for implantable medical devices, within $3 million territory, traveling central and eastern NC.

- Meet with patients in physicians’ offices to demonstrate equipment and answer questions/concerns; assist patients with troubleshooting, once devices are installed.

- Provide technical expertise to physicians in OR, during patients’ surgery.

- Present educational programs to physicians, hospitals, and staff, in addition to organizing quarterly courses taught by experts on new implants and technical updates.

• Medical College of Virginia – Surgery Clinic Richmond, VA 1991 – 2000. Clinical Nurse II

JOB DUTIES

- Worked in surgery area that provided care to eleven different surgical specialties and nine medical clinics.

- Assessed patients; utilized computer for clinical information.

- Scheduled surgery and assisted with clinical and surgical procedures.

• Westwood Home Health Richmond, VA 1989 – 1991. Director of Home Health and Hospice

JOB DUTIES

- Administered total operation of home health and hospice program.

- Provided clinical and administrative direction.

- Supervised and coordinated the agency’s clinical service components.

- Provided leadership and coordination of agency services with other community resources.

• Medical Personnel Pool Richmond, VA 1988 – 1989. Administrator of Home Care

JOB DUTIES

- Developed and maintained policies and standards required for compliance with state and federal regulations.

- Recruited and selected qualified personnel.

- Prepared and administered budgets.

- Performed marketing and public relations duties to promote services. EDUCATION

• Certificate, Legal Nurse Consultant National Center for Paralegal Training Atlanta, GA, 1999.

• BS, Organizational Management and Development Bluefield College Bluefield, VA, 1997.

• AAS Degree in Nursing John Tyler Community College Chester, VA, 1976. OTHER FACTS

• Enjoy patient interaction. Familiar with basic Spanish. Willing to travel. Hobbies and interests

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