Customer Service Administrative Support
Resume:
Hannah Bruce
Fort Myers, Florida
Contact
**************@*****.***
Objective
Versatile and detail-oriented professional with a background in customer service, private childcare, and HR administration. Recognized for discretion, multi-tasking, communication, and maintaining organized systems. Seeking a growth-focused role that values reliability, adaptability, and efficiency. Education
GED *With College Credits*
Lee County School District
Fort Myers, FL
2020
Key Skills
o Strong work ethic &
Dependability
o Calm under pressure with
a positive, solution focused
attitude
o Excellent Customer Service
& Guest Experience skills –
the kind people remember
o Multitasking and Time
Management
o Meticulous Filing &
Document Organization
o POS Systems
o Office Software
o Food Prep & Safety
Compliance
o Professional Verbal and
Written Communication
o Strict Confidentiality and
Discretion with Sensitive
Information
o Effective Conflict
Resolution Skills
Experience
NOVEMBER 2022 – JUNE 2025
HR ADMINISTRATIVE ASSISTANT Kelly Services (Lee Health Contract) Maintained accurate, confidential employee records in both digital and physical formats. Assisted with onboarding paperwork, file audits, and document retention tracking. Performed administrative tasks including data entry, scanning, and form creation.
Ensured compliance with HR and hospital policies, and State/Federal documentation standards.
Supported HR team with organizational projects and daily clerical operations.
OCTOBER 2021 – NOVEMBER 2022
PRIVATE INFANT NANNY Private Household Fort Myers, FL Provided full time care for an infant, including feeding, naps, diapering, and developmentally appropriate play.
Maintained a consistent routine that supported healthy sleep and growth.
Ensured a safe, clean, and nurturing environment.
Communicated daily with parents on milestones, behaviors, and any concerns.
Handled occasional household tasks such as baby laundry, bottle and food prep, trash, and light cleaning.
2
o Critical Thinking &
Problem-Solving Skills
o Quick Learner with
strong adaptability to
new environments and
changes
JULY 2020 – SEPTEMBER 2021
CUSTOMER SERVICE & FOOD PREP ASSOCIATE
Scooters/McDonalds/Walmart Deli
Delivered friendly, efficient service to high volumes of customers in food and retail environments.
Took and prepared orders, operated deli slicers, espresso machines, fryers, and POS systems.
Maintained safety and sanitation standards, restocked items, and kept a welcoming, guest-friendly environment.
Resolved customer concerns calmly and professionally. Seamlessly handled multiple responsibilities across roles, showing flexibility and a team spirit.
Certificates and
Achievements
o Microsoft Word,
PowerPoint, and Excel certified
(2016)
o Earned college credits
towards Language Arts and
Science (2020)
References
Available upon request.
Contact this candidate