Experienced Technical Writer

Summary

Experienced Senior Technical Writer in IT and complex documentation environments. Proven expertise in developing, editing, and maintaining user-friendly technical content for diverse audiences. Adept at collaborating with subject matter experts and managing comprehensive documentation cycles, ensuring clarity and adherence to industry standards. Committed to enhancing communication quality and process efficiency through precise documentation practices.

Skills

•Project Management: 37+ years complex and diverse project planning and management experience, 22+ years process/program enhancement and improvement coordination, 20 years service delivery and stakeholder management

•Documentation & Technical Writing: 23+ years documentation and change management facilitation, 20 years training experience (written and classroom), 21 years total IT experience including analysis, communications, compliance, gap, and strategy analysis to define future and transitions states needed to address CRM business needs, governance including cyber security such as NIST 800-53, technical writing and editing, User Documentation, Version Control

•Technical & IT Expertise: 6 years within the IT Software/Service Development Life Cycle processes using the Agile, Hybrid, and Waterfall methodologies (USDA, EPA, IDC/Quest), 5 years IT Business Analyst experience using the Agile, Scrum, Hybrid and Waterfall Methodologies, 5 years database management/ administration (Parkville Presbyterian Church, Grace Hills Community Church), 4 years developing UAT criteria and implementation (EPA), 4 years CPIC and Phase-Gate (USDA, EPA), 7+ years Section

508 compliance (USDA, EPA, FEMA, VISA), <1 year AWS (Legion Star), <1 Microsoft Azure (Embarq), 3 years paralegal (Smith, Deitch, & Clutter; Kyle & Bovis; James Argo)

•Financial, HR & Operational Management: 20 years financial management experience (City of Kansas City, State of Missouri, Anacomp, Miller's, By the Blade), 19 years HR/staff management with team building and development experience (Chromatics, Anacomp, Miller's, By the Blade), 18 years budgeting/profit and loss/scheduling experience (Chromatics, Anacomp, FirstLine Transportation Security)

Belief: get the job done right the first time and every time; manage end-to-end while developing subordinates.

End-to-end management: adept at viewing a process, documenting it, advising process improvement, making the presentation to the Board or senior management, handling the implementation as Program or Project Manager, writing the training manual, and teaching the classes.

Highly developed communications focused on engaging project stakeholders to create win-win situations, and especially good working with architects, developers, engineers, and all levels of stakeholders in IT Agile, hybrid, and Waterfall environments.

Excellent analyst, project/program manager, and SCRUM facilitator with highly developed communication, leadership, and relationship management skills.

Senior technical writer and editor (everything from magazine articles and books to operations, proposals, student workbooks, technical application rollout manuals, Standard Operating Procedures, training materials, and Section 508 compliance).

Management Master’s and certifications: Project Management Professional (PMP), Scrum Master Certified (SMC) and Scrum Product Owner Certified (SPOC), ITIL v3 Foundation, DevOps Foundation, Scrum Fundamentals and Power BI. FEMA/ EMI course certifications to date total 48.

U.S. Citizen with current SSI Public Trust Clearance; background checks cleared through TSA, FEMA (Regions 2, 7 and 8), USDA, and EPA.

Achievements:

Multi-industry skills, experience levels and flexibility.

At Visa, stepped in for someone on maternity leave and produced an SOP documenting their current Debit Bulletin process along with suggestions for process improvement.

At NDRTAC, working with SMEs, wrote a user manual for FEMA Region 2 Recovery Branch Chiefs on the newly created Strategic Planning Application tool, helped create/track/facilitate Strategic Plan production and goal achievement; refined and enhanced existing processes, created templates, conducted audits, and wrote Standard Operating Procedures for dozens of processes, including post-course student workbooks to support Floodplain Management classes for the Public Assistance Branch.

At Legion Star, with no prior pipeline industry experience, successfully created complex documents for three clients, translating technical details from SMEs to a leadership audience.

At IDC, simultaneously served as Scrum Master for three teams (C4, Aspect, and Legacy Production) in addition to Business Analyst duties.

At SAIC as Senior Business Analyst and Tech Writer for the USDA’s Farm Service Agency Enterprise Architecture group, developed 158 templates and established an artifacts library for investment deliverables following Section 508 compliance guidelines. Received SAIC Sector Recognition Award 2016.

As Editor and technical writer for FEMA emergency planning documentation in two regions, combined in “one voice” benchmark development of the first Food, Agricultural, and Veterinary scenario to involve the nine sovereign tribes in FEMA Region 7. Subsequent documentation and templates are now available for use in all FEMA Regions. In Region 8, served as Technical Writer/Editor for their first Preparedness annex on the Red River.

As a member of the Technology Planning Team, developed highly complex On- Demand documentation for the R & D enterprise architect team at Embarq; included setup of technical library and creation of templates.

Helped design and develop processes to ensure TSA contract compliance and efficient operation of the first private Recruitment Center for security screeners at a major airport. Created a 200-page technical work instructions manual that allowed future training with expansion to other major airports that became the GAO benchmark for other airports.

EDUCATION

Avila University – Kansas City, MO August 2015-December 16, 2017

11901 Wornall Rd, Kansas City, MO 64145; 816-***-****, Masters: Management and Project Management, GPA 4.0

Park University, Parkville, MO January 2013–December 2014

8700 NW River Park Dr, Parkville, MO 64152; 816-***-****, Bachelor of Science: Interdisciplinary Criminal Justice and Management summa cum laude, GPA 3.89

PROFESSIONAL EXPERIENCE

United Methodist Church of Evergreen Evergreen, CO 4/1/21 to present

Volunteer Project Manager and Technical Writer

3757 Ponderosa Drive, Evergreen CO 80439

Pastor Sarah Clark, 303-***-****, ***********@************.***

Duties: 1-2 hours per week on Sunday

Asset management for the music/choir inventory; technical writer for policies and procedures updates; media releases for the Nesting Project.

Also serve on the worship, card ministry, and SPRC governing body advisors’ groups.

FEMA On-Call Reservist, Public Assistance Cadre Indian Hills, Colorado 9/22/24 – 3/15/25

Duties: Program Development Manager (PDMG) on call as needed for emergency disaster situations. Assigned to Dr-4774-KS from 12/2/2024 to 1/27/25. Resigned for a family medical situation that precludes my doing field work.

Visa Technology & Operations, DPS Processing Indian Hills, Colorado 10/22/24 – 2/20/2025

Senior Technical Writer, 900 Metro Center, Foster City, CA 94404

Jeff McAnally, Director, Knowledge & Communications, 650-***-****; ********@****.***

Duties: 40 hours per week

Short term contract to fill in for the writer on maternity leave. Service delivery - managing and documenting the Debit Processing Services Bulletins processes in an SOP.

Third Chance Ranch Indian Hills, CO 7/21/23 – 2/20/25

Project Manager/Technical Writer

23093 Oh-Kay Road, Indian Hills, CO 80454

Dan Kelly, Owner, 303-***-****, *******@*******.***

Duties: 20-40 hours per week

Projects included fire mitigation; new construction, renovation, and restoration; project accounting (A/P, A/R); supplier/vendor selection/contracts; and writeups for insurance as well as creation of policies and procedures.

Grace Hills Community Church

Volunteer Database Admin Indian Hills, CO 2/1/23 - 3/15/24

23338 Isoleta Road, Indian Hills, CO 80454

Pastor Marcus Mackey, 816-***-****, ************@************.***; http://gracehillscc.org

Duties: 2 hours per week

Manual manipulation of membership, visitors, and children’s registries until automation was in place.

NDRTAC/CCPRS contract for FEMA Region 2 Kansas City, MO and Indian Hills, CO 6/8/19-7/21/23

Member Resource Pool (Sr General Planner, Editor, Senior Technical Writer)

NDRTAC, 3745 Swabia Court, Macungie, PA 18062

Jayesh Desai 607-***-**** ******@******.***; http://www.ndrtac.com

Duties: 40 per week, Technical Advisory Consultant assignments

Coordinated with diverse Support and Program Delivery groups, including Public Assistance, Individual Assistance, COVID-19, Integration, Policy Implementation (Audits & Appeals), and Business Management branches, assuring cohesive approach to recovery efforts. Applied EMMIE, Recovery Tracker, SharePoint, and Power BI dashboards, alongside Microsoft tools to optimize processes, resulting in heightened operational efficiency within FEMA Region 2 Recovery. Invested 40 hours weekly in TAC assignments, successfully integrating efforts across branches, managing a variety of projects, and elevating overall efficacy of FEMA's mission. Cultivated cooperative digital workspace using SharePoint for seamless information sharing and document management.

Key Projects:

Strategic Planning Initiatives: Led projects aimed at boosting organizational resilience and preparedness. Authored a user manual for the Headquarters' Strategic Planning Application (SPA) tool.

IPRs and Documentation Creation: Conducted Information Progress Reviews (IPRs) and participated in preparation of error-free documentation.

Templates and SOPs Development for Business Management Branch: Devised templates and Standard Operating Procedures (SOPs) for the front office and Business Management Branch, streamlining processes.

Records and Correspondence Information Management: Implemented efficient records and correspondence information management systems to enhance organizational workflows.

Audits and Data Cleansing: Carried out audits and executed data cleansing initiatives for data accuracy and integrity.

Leadership Reports Generation: Produced insightful reports, providing valuable insights for informed decision-making.

Training Material Development - Floodplain Management: Drafted comprehensive training materials to accompany FEMA coursework, including Student Workbooks for Floodplain Management classes.

Process Enhancements Implementation: Headed initiatives to augment existing processes.

Workforce Analyses and Risk Assessment: Performed workforce analyses and risk assessments to prevent and mitigate unforeseen circumstances.

Recovery Tracker/EMMIE Logging: Administered logging processes for Recovery Tracker and EMMIE, ensuring accurate data tracking and reporting.

R2 Recovery DR-MLTP-NYNJ-0128 (70FBR222F00000128-1) Senior General Planner/Document & Training Specialist assigned to Front Office Administration (Apr 2023 to Jul 2023)

Executed pivotal responsibilities in Front Office Administration projects, driving the strategic planning process with a focus on achieving organizational objectives.

Created and submitted 90-day Interim Progress Reports (IPR), rendering updates on strategic initiatives and milestones.

Navigated and documented complexities of ORA's Strategic Planning Application (SPA) tool, ensuring effective utilization to enhance planning and decision-making processes.

Conducted project audits on tasks and templates, instigating improvements in adherence to highest standards.

Reported directly to Deputy Division Director Myrna Lopez-Ortiz, stimulating clear communication.

Worked under guidance of RCIM Section Chief Shawn McMullen, reporting to Barbara Brown, Business Management Branch Chief, guaranteeing coordinated efforts and efficient execution of project responsibilities.

R2 Recovery DR-MLTP-NYNJ-0128 (70FBR222F00000128-0 and -1) as Senior General Planner/Document and Training Specialist (May 2022 to Apr 2023)

Steered Front Office Administration projects for Strategic Planning, leading application of 90-day IPR and ORA’S SPA tool, augmenting efficiency and fostering strategic alignment under supervision of Claude Hyacinthe, Director; Myrna Lopez-Ortiz, Deputy Director; and Barbara Brown, Branch Chief Business Management Branch.

Supported Business Management Branch (BMB) projects in process documentation and improvement initiatives.

Conducted thorough project audits, facilitated logging, and carried out in-depth research for Records, Correspondence and Information Management (RCIM) team.

Demonstrated proficiency in analytics projects and finance-related reporting, showcasing technical writing and editing skills.

Aided Program Delivery and Integration branches by creating student workbooks for PA-related training, highlighting expertise in content creation.

Employed keen eye for detail in project template creation, verifying documents adhered to brand guidelines while incorporating creative elements to capture audience attention.

Collaborated with Employee Engagement Committee in projects to develop tools aimed at enhancing course tracking and established an extensive common language glossary, successfully integrated into the formal onboarding process.

R2 Recovery DR-MLTP-NYNJ-0011 and 0011-1 as Senior General Planner/PA PM Specialist at the Division Front Office. (Nov 2020 to May 2022)

Adopted multifaceted approach to project management, recognizing that final official oversight rested with Section Chief for execution of diverse assignments, such as Return to Office Fun Fair, Strategic Plan/90-day progress IPRs, and Recruitment Project, exhibiting strategic thinking across different initiatives.

Demonstrated commitment to employee satisfaction and well-being by serving on the Employee Engagement Committee, involving in collaborative efforts to surge team morale and cohesion.

DR-4085-NY as Sr General Planner/PA PM Specialist Region 2 Recovery Division Front Office (Jul 2020 to Nov 2020)

Led cross-functional project efforts in driving organizational excellence by heading key initiatives, including conceptualization and enactment of strategic plan, coordination of Recovery Showcase, and strategic leadership in high-impact recruitment project.

Member of Resource Pool – unassigned (June 2019 – July 19, 2020)

Legion Star, LLC

Sr Technical Writer Indian Hills, CO 8/24/21 – 11/30/21

Erin Small, Human Resources 561/866-2748, 307 N Michigan Avenue, Chicago, IL 60601– company acquired by MajorKey Technologies in April 2023. Grant Small works for MajorKey now and can be reached at 561-***-****.

Duties: 2 hours per week

Cooperated with cross-functional teams to gather and interpret technical content, producing user-friendly documentation that adhered to pipeline industry standards and regulatory requirements. Prepared standardized templates and style guides, boosting efficiency of technical writing processes, and promoting unified and professional presentation across all documentation.

Synthesized raw technical information from subject matter experts in Enterprise Engineering using AWS and transformed data into polished and unified presentation style for professional, readable narrative geared to leadership and expert audiences.

Provided visually compelling and detailed technical content for pipeline proposals, with notable clients including Diversey, Southern Star, and Fanatics.

IDC Technologies

Sr. Business Analyst/Scrum Master IT for HCL-Quest Diagnostics in Lenexa, KS 10/23/19-4/24/20

920 Hillview Court, Suite 250, Milpitas, CA 95035

HCL Account Manager Vinay Kolhar 484-***-**** *****.*.******@*****************.*** https://www.hcl.com/

Duties: 40 hours per week

This project directed migration of IT teams from Waterfall to Agile methodologies, orchestrating cultural shift that resulted in amplified efficiency, improved teamwork, and faster response times to changing project requirements. Devised business models, integrating process and data elements to create insightful frameworks for stakeholders and decision-makers. Coordinated efforts with original Scrum Master to monitor project timelines and budgets.

Steered complete overhaul of Aspect Dialer Integration project, working with the product owner to transform the overhaul of legacy 22-year-old application into modernized Call Center and Web formats, achieving enhanced functionality in accordance with evolving industry standards.

Executed Agile best practices into project workflows to meet evolving requirements and stakeholder expectations.

Applied analytical skills to assess and analyze existing business processes, leading to identification of key areas for optimization.

Captured detailed insights from meetings by documenting every crucial aspect and ensuring seamless translation into user stories for swift integration by the development teams.

Fulfilled obligations of Scrum Master for three teams (C4, Aspect, and Legacy Production), overseeing various Scrum ceremonies, including meeting facilitation, user story creation, feature decomposition, task tracking, and follow-up.

Managed end-to-end Scrum process, which involved grooming backlog and iteration planning, conducting refinement sessions, and contributing to release planning, change management, and deployment activities.

Provided comprehensive support in weekly management reporting, summarizing project progress, and highlighting key achievements and challenges to stakeholders.

SAIC

Business Analyst – Senior Principal Kansas City, MO 4/13/15-3/22/19

12010 Sunset Hill Rd., Reston, VA 20190; 40 hours per week; 888-***-**** (6501 Beacon Drive, KCMO 64133)

Kristy Wisely 816-***-**** ******.*.******@****.***; http://www.saic.com

Duties: 40 hours per week

USDA: Provided and updated huge Visio matrix detailing all stakeholders involved in each project phase, accompanied by comprehensive list of required documentation. Spearheaded the creation of customized project documentation templates tailored to each stakeholder's role in every project phase via the “Integrated IT Governance Framework” for USDA, seamlessly navigating through Agile, hybrid, and Waterfall environments.

Served as valued member of Change Advisory Board (CAB), proposing strategic insights and recommendations to surge project outcomes.

Developed comprehensive glossaries and standardized deliverable/report templates, ensuring consistency across diverse project domains, including PMO, architecture, business, and security documentation.

Pioneered establishment of robust best practices and artifacts library, encompassing over 150 templates for investment deliverables, fostering efficiency and adherence to quality standards.

Orchestrated collection, analysis, and knowledge support for Software Development Life Cycle (SDLC) data, forging strategic alliances with architects, engineers, and security teams to formulate governance overlay, notably CPIC and Section 508 compliance.

Collaborated extensively with the Information Security team over the course of a year, actively contributing to the improvement of documentation for government-mandated security protocols and practices. Emphasized optimization of documentation processes to ensure thorough coverage of essential security practices.

Recognized with SAIC Sector Recognition Award in 2016 for outstanding contributions and dedication to excellence.

Determined and validated existing processes, carrying out thorough gap analyses to pinpoint areas for standardization and process improvements.

Addressed business needs and process challenges, presenting well-researched solutions with justifications for expenditures.

Propounded insightful modifications to Visio documentation, boosting visual depiction of processes/project workflows.

EPA: Supervised the complex documentation transition project at EPA EUS, administering shift from Remedy to ServiceNow across systems and Service Development Life Cycles (SDLC), demonstrating adaptability and expertise in hybrid project methodologies. Deployed and enforced ITIL v3 standards during transition from Waterfall to Agile environments, incorporating Phase-Gate governance strategies, resulting in streamlined processes and improved project outcomes.

Bridged communication gaps as primary liaison between end-users and technical personnel.

Cultivated relationships through facilitation of meetings, supporting in development of strong connections among project stakeholders.

Delivered project planning, implementation, workflow control, and lessons learned for Knowledge module deliverables.

Conducted in-depth interviews and requirements sessions across diverse 300+ person virtual matrix and physical locations, validating project requirements.

Streamlined knowledge transfers during migration from Remedy ticketing system to ITSM tool ServiceNow platform.

Executed a meticulous evaluation and revamp of existing knowledge, actively generating new knowledge resources.

Engineered databases accessed by call center operators, Tier-level technical support, trainers, and end-users, heightening knowledge accessibility.

Managed processing, maintenance, and production of insights materials by providing training across multiple levels.

Worked with technical writers to create and edit materials, elevating overall quality of knowledge-based content.

Enforced commitment to clear communication by verifying that all materials effectively conveyed information to promote thorough understanding.

Organized training classes and provided comprehensive instruction; incorporated User Acceptance Testing (UAT) criteria with vigilant oversight.

Communicated and administered requirements adeptly across all phases of SDLC, emphasized prioritization, change management, and conflict resolution for successful project completion.

Parkville Presbyterian Church

Volunteer Project Manager and Web Assistant (1/1/17-12/31/20)

Co-Treasurer (1/1/20 - 3/13/21); Co-Clerk of Session (1/1/21 - 12/31/21) Parkville, MO 1/1/17-12/31/21

819 Main Street, Parkville, MO 64152; 816-***-****

Rev. Steven Andrews and Jolene Shaw, Office Manager; ******@***************.***; http://www.parkvillepresby.org

Duties: 5-20 hours per week

Co-Clerk of Session: recording secretary for all official Session and congregation meetings, with attendant duties as required.

Co-Treasurer: standard accounting; Radical Hospitality Outreach Coordinator managing church events and community dinners (project management).

Web Administration for membership and online calendar.

Production author/manager/editor/writer for printed materials including Manual of Operations/Standard Operating Procedures and Governance manuals as well as other media.

Served on Session governing body as Ruling Elder (2017-2020); Chief editor for 175th Anniversary manuscript.

IEM/FEMA

Editor and Technical Writer Denver, CO and Kansas City, MO 5/25/14-9/25/15

2801 Slater Road, Suite 110, Morrisville, NC 27560; 800-***-****

Ken Gordon, Manager Federal Response Planning Division 202-***-**** ***.******@***.***; http://www.iem.com

Duties: 5-25 hours per week

Projects included Red River Valley Basin Flood Planning documentation for FEMA Region 8, and an Agricultural Incident Annex for FEMA Region 7.

Collaborated with various subject matter experts, disaster analysts and planners, and local/state/Federal officials to provide comprehensive professional documentation with a common voice to capture common planning scenarios based on GIS computer modeling data in the Red River Valley.

Collaborated with various subject matter experts, mid and senior level planners, Whole Community Partners, and Federal Lead Agency officials to provide comprehensive professional documentation with a common voice for four states and nine sovereign Indian tribes, including development of templates for national use (support to supplement and complement Federal efforts to respond to a Food, Agriculture, or Veterinary incident with rapid mobilization for response).

By the Blade

Administrator Parkville, MO 4/7/14-4/10/15

8904 NW Highway 45, Parkville, MO 64152; 816-***-****

Patrick Vogt, Owner 816-***-**** *******@************.***; http://bythebladekc.com

Duties: 20-40 hours per week

Created scaled infrastructure for rapid growth; managed Human Resources; wrote and conducted field and office training; handled Accounts Payable and Receivable as well as payroll; provided process improvement and documentation including on-boarding and reference information, customer service, scheduling, and follow-up for customer base of over 500 accounts, and compliance documentation required for backflows and Missouri Department of Transportation (MoDOT).

Miller’s Landscape & Lawn Care

General Manager, Administration Parkville, MO 5/3/10-9/25/12

5956 NW 9 Hwy., Parkville, MO 64152; business was sold.

Cory Miller, Owner 816-***-**** ***********@*****.***

Duties: 60 hours per week

Hands-on management of infrastructure to support field operations and sales support; executive level support to owner and his family matters; wrote and provided marketing and training materials as needed; handled Comptroller’s duties including budget, AP, AR, vendor meetings, and procurement for the 2-1/2 months she was on medical leave.

Friends of Parkville Parks

Back Office Administrator Parkville, MO 5/3/10-12/31/14

Remote assignment: event held at English Landing Park, Parkville, MO 64152

Cory Miller, Founder 816-***-**** ***********@*****.*** and

Diane Driver, Founder 816-***-**** **********@*****.***

Duties 5-20 hours per week

Production of their Parktoberfest event (attendance 4,000); handled AP, AR, vendor/suppliers, city permits, fund-raising and contacts, sponsors, field operations, communications, and project planning.

Consultant/Contractor

Varied, depending on client Kansas City, MO 06/06-12/14

Duties: 5-40 hours per week

Provided wide range of business skills in administration, operations, program/project management, process and procedure improvement, and in-depth technical writing (manuscripts, offerings, presentations, training manuals). Adept at managing clients, deliverables, knowledge, resource allocation, and project progress in a highly client-driven environment. Projects included accounting AP/AR, back office, business analyses, operations, program/project management, process and procedure improvement, and technical writing (forms, manuals, manuscripts, presentation pieces, software development life cycle, web updates). Highlights include:

ECCO Select. Tech Writer/Documentation Manager (4/25/13-10/18/13) Wrote Health Management Systems’ developer, orientation, supervisor, and training manuals for their State of Missouri Medicaid A/R Project (financial management) and Embarq Member of Technology Planning Team and Senior Writer (5/08-1/09); Project manager for the creation and standup of a centralized Technology Standards Library and project lead for the process piece of the On-Demand cloud initiative (Microsoft Azure On-Demand). Also produced training curriculum and manuals, several process manuals, and Reference Architectures. Contact 1301 Oak Street, Suite 400, Kansas City, MO 64106, Adriana Martinez, Account Manager, 816-***-**** or 816-***-****.

Park University. Tech Writer for Park Pirate Radio 90.5 FM, KGSP (1/13-3/13; updates 1/14-2/14); training/orientation manual for broadcast students at Park University. Contact 8700 NW River Park Drive, Parkville, MO 64152, Jeremy Everts, supervisor 816-***-****.

Farm Hands, Inc. Tech Writer, Private Shares Offering. (10/12 to 1/13). Contact 15 Main Street, Parkville, MO 64152, Kevin Heaton, Owner 913-***-****.

Affordable Chiropractic Clinic. Special Projects; employee handbook and operations guide, forms, PowerPoint presentations, web updates for. (8/09-10/13); infrastructure/spreadsheet work 3/19- present). Contact 2903 Paseo Blvd., Kansas City, MO 64109, Kansas City, MO 64116, Dr. Dan McMurtray 816-***-****.

KC Spectrum. Administrator for A Guide for the Autism Community; publication sent to the autism community with relevant news and information. Office functions, research, and admin support. (7/09-1/11). Contact Suite 410, Livestock Exchange Building, 1600 Genessee Street, Kansas City, MO 64102; owner Kathy Vescovi Owner 816-***-****.

KeepITHome. Director of Administration (remote). Start-up infrastructure work and administrative support. (7/09-3/10). Contact 11300 Glen Arbor Terrace, Kansas City, MO 64114: Ed Lyman, Owner 816-***-****.

Organic Lifestyle Magazine. Copy Editor/Edit Staff for online www.organiclifestylemagazine.com (remote assignment. (5/09-12/14). Contact 4281 Wayburn Street, Detroit, MI 48224; Michael Edwards, Owner 313-***-****.

Alliant Techsystems (ATK Lake City). Web editor; training writer for Cincom Control:2005 software update conversion at the Lake City Army Ammunition Plant (training materials and communications). (1/08-2/08). Contact 25201 MO-78, Independence, MO 64056: Project Manager Bob McDowell 816-***-****.

H&R Block. Technical editor and writer for IT Department; editor, ad hoc reports, template creation/revision, QA, and New Associates Orientation book (11/07-1/08). Contact 1601 Main St, Kansas City, MO 64105; Helen Johnson, ********@*****.***.

Jackson-Hewitt Learning Group Legal Department Technical Writer for Jackson Hewitt’s Learning Group/Legal Department for their Tax Return Compliance Manual for Franchisees and Compliance Manual. (7/07-10/07). Contact 3 Sylvan Way, Parsippany, NJ 07054; Adam Ratner, Esquire/Legal Department 973-***-****.

Brass Winds Consultant and Trainer. Arizona’s largest retail fan and

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