Felicia Chislom
Healthcare Administrative Manager/Medical-Writer/Quality Assurance Editor/
Retail Supervisor/Office Assistant /
Opelika, Al 334•329•8474 **************@*****.***
Objective
To obtain a challenging data scientist position in a dynamic and innovative organization where I can use my technical and analytical skills. I consider myself to be a very passionate, hardworking48-year-old individual mother of one who has a focus on people and proper healthcare envy. I’m seeking opportunities in the field of Medical Writing, Environmental Science, and Resource Reservation. Dedicated to promoting humanity and raising awareness about neurodiversity.
Experience
E-commerce Clerk, Kroger (October 2023 – Present)
Perform duties related to E-commerce operations and customer service.
Replenishment Team Lead, Walmart
(October 2021–November 2022)
Supervised the evening store replenishment team and ensured smooth operations.
Trained and mentored team members.
Replenishment Team Academy Training Manager, Walmart (December 2020 — October 2021)
Managed the training program for the replenishment team.
Ensured new hires were properly trained on store operations and procedures.
Independent Contractor Medical Transcription Quality Assurance Editor
Worked as a quality assurance editor for medical transcription services for various companies.
Office Coordinator, Dr. Steve Shiver General Dentistry Office (July 2014 – December 2014)
Assisted in managing daily office activities and patient coordination.
Medical Transcriptionist and Quality Assurance Editor, Transcend Services Incorporated
Transcribed and edited medical reports to meet turnaround time.
Ensured accuracy and adherence to HIPAA policies.
East Alabama Medical Center (EAMC) (December 1996–September 2007)
Held various positions including File Clerk, Analyst, Receptionist, Medical Transcriptionist, Cancer Center Quality Assurance Transcriptionist, Medical Editor/Trainer, and Voice Recognition Editor.
Transcribed, trained, and edited medical reports.
Oversaw department activities and participated in hiring and training processes.
Maintained patient records and ensured confidentiality.
Education
American Intercontinental University
About to graduate with my B.A. in Healthcare Management minoring in Health and Human Services within two weeks of starting my Master’s in Healthcare Management on March 16, 2025.
B.S.in Healthcare Administration, Florida Institute of Technology, Melbourne, Florida (2006-2007) incomplete
University of Phenix
Business Administration-incomplete
Southern Union State Community College, Opelika, Alabama (1994-1997) Graduated
Associate in Applied Science, Medical/Legal Office Administration,
Skills & abilities
Management
Problem solving
Communication
Leadership
Accomplishments
Proficient in medical terminology, anatomy and physiology, disease processes, and medical transcription guidelines.
Strong attention to detail and accuracy.
Proficient in ESL (English as a second language) medical dictation.
Knowledge of systems such as Microsoft Office, Dragon, Citrix, Meditech, and more.
Certified in ServSafe Food Protection Manager, ServSafe Alcohol, ServSafe Allergens, and ServSafe Food Handler.
Strong communication and interpersonal skills.
Ability to work independently and in a team.
REFERENCES
1) Joe Davis
Director of Mission and Outreach
Auburn UMC
****@****.***
334-***-**** x249
2)Katrina Sanchez
1600 Samford Ave Apt 703, Auburn, AL 36830
******************@*****.***
3)Stephanie Mott, CRNP
Franklin St SE Suite A
Huntsville, AL 35801-4310
Phone: -533-7676
Fax: 256-***-****
4) DaronBrooks, PHD
Phenix city, AL 36867