Employee Relations Business Partner

Gwendolyn S. Pike

214-***-**** • *********.****@*****.*** • linkedin:gwendolynspike

Human Resource Services • Administrative Operations

Professional Summary

Strategic and results-driven HR Business Partner with over 15 years of experience in human resources operations, talent management, employee relations, compliance, and process optimization. Expertise in HRIS systems, benefits administration, payroll processing, and workforce planning, with a proven track record of implementing HR strategies that improve retention, compliance, and operational efficiency. Adept at driving change management initiatives, fostering workplace culture, and developing HR programs that align with business objectives. Certified SHRM-CP with an MBA in Strategic Management.

Reduced turnover by 20% through enhanced employee engagement and retention strategies.

Optimized workforce planning, increasing organizational efficiency by 20% through strategic hiring and succession planning.

Improved HRIS data accuracy by 40%, leading to more efficient HR reporting and decision-making.

Implemented talent development programs, resulting in a 15% increase in employee productivity and satisfaction.

Core Skills & Competencies

Talent Acquisition & Retention Strategies

Workforce Planning & Succession Management

Diversity, Equity, & Inclusion (DEI) Initiatives

HR Compliance (EEO, FLSA, FMLA, ADA)

Payroll & Benefits Administration (ADP, HRIS)

Data Analytics & HR Metrics Reporting

Employee Relations & Conflict Resolution

Performance Management & Leadership Development

Change Management & Organizational Development

HR Policy Development & Process Improvement

Professional Experience

Tempur Sealy International – HR Business Partner

April 2022 – November 2024 Irving, TX

Reduced employee relations issues by 20% by implementing proactive engagement and conflict resolution strategies.

Developed and executed talent management programs, aligning workforce planning with business objectives.

Managed end-to-end recruitment processes, optimizing hiring efficiency and reducing cost-per-hire by 15%.

Implemented Affirmative Action Plans, increasing EEO goal achievement by 40% through targeted recruitment and training.

Enhanced HR compliance processes, maintaining a 100% compliance rate with federal, state, and local labor regulations.

Led process improvements and system enhancements, increasing HR operational efficiency by 35%.

Cosmax NBT USA, Inc. – HR Manager

July 2019 – April 2022 Garland, TX

HR Supervisor (July 2017 – July 2019)

Implemented a fully integrated HRIS system, improving HR analytics, reporting accuracy, and daily operational efficiency by 40%.

Developed employee recognition programs, boosting morale and increasing retention rates by 25%.

Mentored and trained HR professionals, fostering skill development and increasing HR team efficiency by 30%.

Managed employee relations for over 200 employees, reducing workplace conflicts by 35% through improved engagement strategies.

Led panel interview implementation, reducing turnover by 20% through structured hiring processes.

Optimized payroll accuracy, ensuring 100% compliance with labor laws and reducing payroll errors by 15%.

Professional Experience

YMCA of Metropolitan Dallas – HR Risk Associate

July 2016 – July 2017 Dallas, TX

Conducted compliance audits, ensuring 100% adherence to volunteer management regulations.

Managed HR/Risk Committee meetings, improving documentation accuracy and action item follow-ups.

Performed salary, turnover, and retention analyses, providing data-driven insights for HR decision-making.

Administered employee engagement surveys, leading to a 15% improvement in workplace satisfaction.

N&H Plumbing Services, Inc. – HR Manager

July 1999 – October 2012 Sunnyvale, TX

Implemented strategic hiring processes, reducing time-to-fill by 30% for key roles.

Developed benefits administration programs, optimizing cost-effectiveness and increasing participation rates by 20%.

Managed payroll and financial compliance, ensuring 100% accuracy in 940 and 941 tax filings.

Streamlined HR policies, enhancing compliance and reducing workplace disputes by 25%.

Education & Certifications

Master of Business Administration (MBA) – Strategic Management

University of North Texas at Dallas 2016

SHRM-Certified Professional (SHRM-CP)

Society for Human Resource Management December 2017

Technical Skills

HRIS & Payroll Systems: ADP, Workaday (training), Paycom

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Compliance & Policy Management Software

Talent Management & Succession Planning Tools

HR Analytics & Data Reporting Tools

Applicant Tracking Systems (ATS): Bamboo HR

Associations and Community Involvement

Society for Human Resource Management (SHRM) - National Chapter Member (Since 2013)

Dallas Human Resources Association - Member (Since 2013)

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