Technical Support System Administrator

JOHN

BENNETT

443-***-****

*********@*****.***

Pasadena, MD 21122

CONTACT

SKILLS

• Windows administration

• User management

• Desktop troubleshooting

• Technical support

• System upgrades

• Server maintenance

• Device configuration

• Server management

• System updates

• Hardware troubleshooting

• Patch management

• Incident management

• Cisco router and switch security

Hardware and software

• installation

• Helpdesk operations

• Network administration

• Configuration management

• Project management

• Virtualization

• Vendor coordination

• IT documentation

• Equipment management

• Linux administration

• Active directory

Experienced IT professional with expertise in Windows and Linux administration, network troubleshooting, and virtualization technologies. Proven track record in managing system upgrades, server maintenance, and technical support. Seeking to leverage skills as a System Administrator to drive efficiency and innovation in a dynamic team environment. PROFESSIONAL SUMMARY

System Administrator

Booz Allen Hamilton, Annapolis Junction, MD

Test Engineer

Booz Allen Hamilton, Ft. Meade, MD

EXPERIENCE

January 2020 - Present

Created user accounts in Active Directory environment and managed

• group policies accordingly.

Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V.

•

10 years of experience using VMWare for PC/Server creation,

• maintenance and upgrades.

Proven experience in supporting users with account and

• hardware/software issues

• Install and configure end user software

• 8 years experience with Network Security patching Building and troubleshooting Windows and Linux servers and

• workstations

• Cisco switch experience configuring network ports and Vlans. Developed documentation related to system configurations and

• processes for future reference.

5 years of Project lead for hardware deployments and systems

• upgrades.

• Train people in computer system use.

January 2018 - January 2020

• Provide test and evaluation supports within CNOS. Analyze system requirements and concept of operation

• documentation to develop test plans and procedures. Work with other test organizations to support Test & Evaluation

• program integration.

Wrote test cases for new features based on product requirements and

• user interface design documentation.

• Determined level of testing based on software requirements.

• Multitasking

• Software management

• Quick learner

• Active listening

• User training

• Problem-solving

• System testing

• Teamwork and collaboration

• Attention to detail

• User support

• Multitasking Abilities

• Professionalism

• Workstation maintenance

• Time management

• Goal setting

• Organizational skills

System Engineer, Mid

Booz Allen Hamilton, Ft. Meade, MD

Network Engineer

Harford Mutual Insurance Co, Bel Air, MD

Network Analyst

Howard County General Hospital, Columbia, MD

Developed and created test data for validating scenarios based on

• functional requirements.

January 2017 - January 2018

• Preformed Windows Administration

• Managing Security Groups

• Creating and Maintaining OU's for resource Management. Performed maintenance tasks such as patching and upgrades of the

• OS, applications and firmware for various hardware components.

• ESXI Server Administration

Implemented server virtualization technologies such as Hyper-V,

• VMware ESXi.

• Configuring Cisco Switches port settings, VLANS

• Network scanning using Rapid7 and Nessus for security patching.

• Hardware and software maintenance

• Provided technical support to end-users.

Created user accounts in Active Directory for new users based on

• employee roles.

January 2014 - January 2017

• Maintain VMware environment using vSphere

• Configuring and managing Dell vWorkspace

• Experience with Dell switches configuring ports and vlans. Provided technical support to network users and troubleshot

• hardware, software, and network connectivity issues. Managed user accounts on Windows Active Directory domain

• controllers.

Troubleshot network connectivity issues involving routers, switches

• and wireless devices.

Involved in multiple projects, including a company wide Windows 7

• upgrade and replacing the phone system

January 2011 - January 2014

• Provided technical support for server hardware and software issues. Managed user accounts, permissions, and security settings on multiple

• servers.

• Configuring Cisco switches and ports.

• Project lead for re-IPing all network printers.

• Provide Network level support for our clients

• Configure and Manage Virtual servers using VMware vSphere Client.

• Administrator of (TechExcel) problem ticket software. Sr PC/Desktop Technician

Howard County General Hospital, Columbia, MD

PC/Desktop Technician

Howard County General Hospital, Columbia, MD

Helpdesk Technician

Howard County General Hospital, Columbia, MD

Configured and maintained Windows Server operating systems,

• including patch management.

January 2008 - January 2011

3 years experience managing workstation deployments for Desktop

• Support Group

Repaired faulty hardware components through component level

• repair techniques.

Provided training to end-users on basic computer operations such as

• how to use Microsoft Office products.

Installed and configured operating systems including Windows 7, 8, 10

• and Mac OSX.

Resolved hardware and software related problems on desktops,

• laptops, printers and other peripherals.

Configured user profiles in Active Directory for authentication

• purposes.

Deployed corporate images to multiple computers using imaging tools

• such as Ghost or Altiris Deployment Solution.

Provided technical support to customers in person, over the phone

• and via email regarding desktop issues.

January 2005 - January 2008

• Provide senior level technical support to clients Responsible for configuring and deploying desktop computers, laptops, mobile computers, handheld devices, thin clients (WYSE), printers (network, local, and mobile), and scanners

•

Responsible for creating new user accounts and for modifying existing

• user accounts within Active Directory

Utilized Altiris Deployment Console to remotely deploy workstation

• images and to provide remote assistance to clients

• Utilized VNC viewer to update or configure thin clients. Responsible for building, configuring, maintaining, and deploying

• wireless mobile computers.

Utilized Citrix Program Neighborhood to setup and maintain new and

• existing user accounts on our Citrix Network.

Utilized advanced troubleshooting skills to assist customers with

• resolving problems related to hardware and software issues

• Deployed, configured, and maintained Savin multifunction printers Deployed, configured, and maintained all HP and Lexmark networked

• printers.

January 2004 - January 2005

Monitored help desk ticketing system queues for incoming requests

• from customers.

Provided level-1 and level-2 remote support for desktops, printers,

• and other computer-related devices.

Repaired, set up and troubleshot printers and other peripheral

• devices.

Performed troubleshooting on Windows operating systems,

• applications, networks, printers, and other peripherals. Provided technical support for hardware and software issues to end-

• users via telephone, email, and remote access tools. Documented all steps taken during issue resolution in the ticketing

• system for future reference.

A+, Net+, MCP, MCSA, MCSE, MCDST

John Hopkins University—Computer Career Institute

EDUCATION

January 2004

CERTIFICATIONS

• Net+ Certified

• Microsoft Certified Professional

• Stinger Medical Certified

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