Customer Service Food

VANESSA THOMPSON

**** *.*. **** ***, Apt *, Miramar, FL 33023 · 954-***-****

*******************@*****.***

An enthusiast, dedicated, analytical and self-motivated individual who is eager to start a work life, and currently looking for a position that will enable me to use my strong communication, leadership, and organization skills where my 21 years of experience can improve the customer satisfaction. EXPERIENCE

OCT 18,2018 – PRESENT

FOOD SERVICE GENERAL WORKER, DRIFWOOD MIDDLE SCHOOL

• Performed a variety of routine duties related to food preparation and service for staff and students.

• Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

• Treated all faculty, students, and staff with respect.

• Performed other duties as assigned.

• Provided excellent customer service to student, staff, and visitors.

• Adhered to all safety guidelines.

JUNE 2007 – OCT 2018

PARK SERVICE AIDE, MIAMI DADE COUNTY

• Maintain high standards of customer service during high-volume, fast-paced operation.

• Answered inquiries and addresses resolved or escalated issues to management personnel to ensure client satisfaction.

• Greeted customers and visitors in-person, and via telephone calls.

• Interacted with venders, contractors, and professional services personnel to receive orders, direct activities, and communicate management instructions.

• Directed first Offender drinking and driving evaluation and treatment programs.

• Assist in summer camp, and Guards duties.

March 2005- Aug 2009

DELI ASSOCIATE, PUBLIX SUPER MARKET

• Consistently provided friendly guest service and heartfelt hospitality.

• Promptly and empathetically handle guest concerns and complaints.

• Demonstrate integrity and honesty while interacting with guest, team members, and managers.

• Assisted deli manager with receiving and stocking supplies.

• Followed food safety procedures according to company policies, health, and sanitation regulations.

2

EDUCATION

SEPTEMBER 2007

RADIOLOGIC TECHNOLOGY, KEISER UNIVERSITY

Term GPA was 3.0, credit earn 27.

SKILLS

• Customer/ Client relations

• Customer service oriented

• Creative problem solver

• Quick learner

• Microsoft office

• team Leadership, Time Management

• Limited in Spanish

• Exceptional communication skills

• MS windows proficient

• Multi-line telephone system

• Personable and outgoing

• Fluent in writing and speaking English,

Creole.

• Ability to work under pressure

CERTIFICATION

• 2016- Parking Enforcement Specialists Training (16hrs)

• 2016- How to Reduce Guest Complaint

• 2017- Valuing diversity

• 2017- Preventing Unlawful workplace Harassments for employees

• 2017-Preventing workplace violence

ADDITIONAL INFORMATION

Reference: Available Upon request

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