Data Entry Customer Service
Resume:
LAMISHA
C. HARRISON
Greensboro, NC *****
***************@*****.***
PROFESSIONAL SUMMARY
Encouraging professional and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
SKILLS
Proficient with Microsoft Office
Multi-tasking Abilities
Excellent Customer Service
Data Entry & Maintenance
Time Management & Organization
Issue & Complaint Resolution
Verbal & Written Communication
Medical Billing & Collections
Accounts Receivable Expertise
Insurance Claims Management
EXPERIENCE
Personal Care Management Specialist
Medcost Benefit Services Winston Salem, NC
September 2019 - Current
Handle a high volume of outreach calls on all members identified for recruitment to communicate program availability, and objectives and to determine members' interest in participation.
Finalize and close patient files, schedule appointments, and revise nurses' schedules due to cancellations.
Research and resolve customer-related issues and inquiries.
Monitor department e-mail and voice mailboxes and provide prompt responses.
Insurance Specialist
Novant Health Winston Salem, NC
October 2018 - September 2019
Analyzed patients' accounts, performed the appropriate actions needed to satisfy patient account balances and handled inquiries regarding patients' accounts.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Corrected claims, verified correct insurance payments, followed up with insurance carriers and supplied the necessary documents needed to process claims.
Responded to issues related to billing and reimbursement.
Billing Data Analyst
Optum360/Quest Diagnostics Greensboro, NC
October 2012 - October 2018
Interacted with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies.
Educated customers regarding the availability of receiving invoices and remitting payments through online applications.
Monitored outstanding balances and took appropriate actions to ensure clients pay as billed.
Managed the preparation of invoices and completed the reconciliation of billing with accounts receivables.
EDUCATION
Certificate - Medical Receptionist
Guilford Technical Community College, Jamestown, NC
_11.25_0 Social Work Program
_11.25_0 North Carolina Central University, Durham, NC
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