Medical receptionist
Resume:
Areas of Expertise
Efficient/Reliable Team Player
Customer Service
Conflict Resolution
Correction Facility Procedure Knowledge
Attention to Detail
CPR/ Child CPR Trained
Time Management Skills
Adaptable
Dementia and Alzheimer’s knowledge
Suicide Prevention Trained
HIPAA Compliant
Professional Experience
Complete Primary Care:
Medical Receptionist:
Answer phones, schedule appointments, make confirmation calls, set up Zoom on call follow ups, collect payments and balances for appointments, and copays.
April2024-Present
Insight Human Services:
Operational Support Specialist.
Greet clients, answer phones, schedule doctor appointments and therapy appointments . Scan and file documents to clients chart. Manage front desk for intake appointments. Make referral for substance abuse treatment. October 2023-April2024
Aspen Dental:
Patient Service Representative:
Greet and welcome patients, answer, phones, schedule, or reschedule patients, make confirmation calls for upcoming appointments, fax, Scam, upload medical history into patient’s charts. Process insurance for accurate billing for patient’s treatment. May 2023- October 2023
Pro Kidney:
Document Control Specialist.
Responsible for managing and administering the document control system to ensure compliance to applicable procedures, cGGMP’s and regulatory requirements.
Print and distribute documents as needed.
Scan and upload documents according to company procedure.
Collect and register all technical documents such as drawings and blueprints in company’s system.
Review and upload documents for maintenance and quality control.
Keep other personnel updated on new document versions and how to obtain access.
Maintain confidentiality regarding sensitive documents.
Establish and maintain record retention timelines.
September 2022- December 2022
Lane and Associates Family Dentistry May 2022- September 2022
•Treatment Coordinator- Answer phones, confirming appointments,
•Fill doctors schedules, take payments for patients treatments
• Fax, scan and email correspondence and patient medical history into charts
D.A 1.5 Dental Assisting School- with Dr. Yen T Nguyen at Salem Dental Association
• Sterilization/ Manage infection control- prepare and sterilize instruments and equipment
• Eager to learn and collaborate with team for excellent patient care
• Set up and breakdown treatment rooms
•Take dental radiographs
• Dental X-ray Certification
• Graduated March 2022
Alorica
Verizon Customer Service Representative September 2021 - January 2022
Responsible for providing excellent customer service.
Proactively provided service and resolved customer issue at initial point of contact.
Followed inquiries through to resolution through detailed inquiry tracking forms.
Piedmont Dialysis Center December 2019 - September 2021
Patient Care Technician
Responsible for patient check in and vital signs.
Provide tableside needs for each patient.
Performed cannulation of patients.
Scheduled patient appointments.
Calculated basic math for patient’s machine.
Wellpath (Forsyth County Detention Center) July 2017 – October 2019
Certified Medication Aide
Scanned, filed patient documents, and maintained medical records as well as other clerical duties.
Scheduled patient’s appointment for X-rays and ultrasounds.
Delivery and pick up of medications.
Administered requisite medicines and injections.
Maintained MAR (Medication Administration Record).
Provide clean and hygienic pharmacy area, monitored expiration dates, and disposed of expired medications and medical supplies.
Allyn Healthcare Professionals December 2016 – June 2017
Certified Medication Aide/ Certified Nursing Assistant
Provide one on one care within the comfort of the patient’s home.
Performed household task when needed.
Transport/ accompany patients to doctor appointments.
Administered prescribed medications.
Provide companionship, and basic emotional or psychological support.
Salem Terrace Assisted Living July 2016 – December 2016
Certified Medication Aide/ Certified Nursing Assistant
Assisted with the timely disbursement of medications.
Prepared daily medication reports.
Take/record patient’s blood pressure, pulse rate, weight, temperature, and respiration weight.
Assist residents with activities of daily living such as help with meals, transferring by use of assisted devices, bathing, dressing, and grooming.
Maintained clean and neat resident rooms.
White Glove Agency June 2014 – October 2015
Certified Nursing Assistant
Administer nursing care under direct supervision to patients to achieve maximum level of independence.
Assess vital signs, collect lab samples,, and provide pre/post-operative care.
Facilitate games and other activities to engage patients.
Kateri Residence May 2006 – June 2013
Certified Nursing Assistant
Provide care for 8-10 residents daily, answer signal lights, bells, or intercom system to resolve patient needs.
Perform patient’s vital signs, monitor patient’s fever, blood pressure, and other critical signs.
Monitor patient’s food/juice intake daily and report any changes.
Education
Certified Nursing Assistant Certification – Bulkans School
High School Diploma – The State of New Jersey - 2000
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