Customer Service Experience

JASMINE DIXON

Las Vegas, NV 702-***-**** *************@*****.*** https://www.linkedin.com/in/jasmine-dixon-97926a19a/

OBJECTIVE

Over 12 years’ experience in bringing a fusion of upscale customer service spanning physical retail and virtual realms. Proficient in order processing, POS systems, and e-commerce marketing, while excelling in delivering exceptional customer experiences. Expertise extends to remote and in-person sales, adept visual merchandising, and efficient office management.

EXPERIENCE

Founder, CEO, & Pastry Chef January 2012- Present

KissMyCupcakesz Las Vegas, NV

Specialized in crafting diverse cupcakes and pastries with innovation and mastery.

Managed all facets of a part-time pastry business from sourcing to operations and service.

Developed distinct and delectable recipes using advanced pastry techniques.

Consistently delivered visually exquisite and top-quality pastries.

Customer Experience Advisor November 2021-Present

Warby Parker Las Vegas NV

Provided personalized styling and eyewear expertise via varied communication channels.

Managed high call volume, averaging 200 calls weekly, with meticulous attention to detail and HIPAA compliance.

Processed sales orders and collaborated with remote teams via internal systems.

Identified customer trends, proposing enhancements to elevate the overall customer journey.

Customer Service Advisor July 2020-February 2021

Vetco Las Vegas, NV

Facilitated customer interactions within high-volume online service for Petco's Vetco division.

Proficiently handled medical document submissions, price quotes, and meticulous data management.

Chocolatier May 2018-February 2019

Godiva Las Vegas, NV

Exhibited comprehensive chocolate knowledge, extending top-tier customer service.

Managed food and beverage operations, adhering to safety and sanitation standards.

Conducted seamless cash transactions and upheld meticulous client records.

Executive Assistant August 2015- February 2016

Crome Law Firm Las Vegas, NV

Assumed administrative responsibilities, maintaining meticulous organizational systems.

Managed calls, and appointments, and directly supported the firm's founder and principal.

Sales Associate November 2009- June 2012

Juicy Couture Las Vegas, NV

Delivered elevated customer service, adeptly managing calls and inquiries.

Ensured store immaculateness, fostering a motivated sales team and overseeing inventory.

Orchestrated captivating in-store displays, enhancing the overall customer experience.

EDUCATION

Culinary Arts Diploma August 2004- June 2009

Southeast Career and Technical Academy Las Vegas, NV

Bartending Certification May 2014

Ace Bartending School Las Vegas, NV

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