Customer Service Call Center
Resume:
Spring, Tx *****
GREG QUARTARARO ***************@*****.***
OBJECTIVE
I am seeking an opportunity to apply my extensive customer service and sales experience to promote growth and development for the industry/company. I have more than 20 years experience in customer service both in a call center environment managing both inbound and outbound calls, and in customer facing retail sales. I thrive in both an independent role and in a collaborative team environment.
WORK EXPERIENCE
Salelytics Customer Care Professional 11/2023-05/25
Houston, TX
● Inbound Card Consultant managing calls from business owners applying to American Express Business Credit Card Division.
●Conducted in depth consultation to uncover the spending needs of the business.
●Aligned needs of the customer to select features and benefits of a credit card and the
customers’ interests.
●Provided choices to customers that were suitable to their current needs. Choices included Welcome Bonus, Membership Rewards Points, Travel, or Cash Back via Statement Credit
●Addressed any questions and concerns the customer has such as annual fees and terms and conditions of the recommended card or potential credit inquiries.
● Upon acceptance of the selected card, I expedited the information obtained to enable a decision to be rendered on the application.
●Utilized a vast database of information to assist team members with their questions in MS Teams Chat
Asurion Insurance Customer Service Representative 5/2022 -2/2023
Houston, Tx
●Provided excellent customer services for callers seeking help with their electronic devices
●Processed insurance claims for customer’s mobile devices that had been lost, damaged or stolen
●Explained options to customers for repair or replacement of the device based upon their individual circumstances
●Recommended options for scheduling repair appointments in a local U Break I Fix store, or with a remote tech for repair of the device.
●Offered protection plans for select home electronics and explained long-term benefits of the subscription service.
Market Source Team Lead – Sales 12/2008 -4/2022
Houston, TX
●Engaged with customers in local Target stores, to drive sales of mobile devices and services
●Encouraged customer feedback about products and services.
●Tracked inventory of items to ensure availability for immediate purchase.
●Trained new employees on proper business practices for meeting company standards.
●Supervised team to ensure adherence to company policies and procedures.
●Collaborated with team members to improve sales and increase customer satisfaction ratings.
TNG Retail Merchandiser 6/2008 –9/2019
Houston, Tx
●Operated as primary contact for the company within an assigned territory
●Completed weekly audits of advertising displays at local grocery stores to ensure compliance with company standards
●Prepared merchandise displays in pharmacy and check-out lane areas adhering to scheme to drive sales of select merchandise.
●Reviewed and reported project results to my district manager daily.
EDUCATION
Waltrip High School
Houston, Tx
Diploma
Sanford Brown Institute
Houston,TX
Medical Billing and Coding
Courses
●CPT 4
●ICD9
●Medical Terminology
●Anatomy and Physiology
●HCCPS
●Medi Soft
●Medical Law and Ethics
SOFTWARE
●Microsoft Office
●MS Word
●MS Excel
●Simon Intelligent Systems
●CUBS
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