Customer Service Operations Analyst

Gabrielle Garcia [GG]

512-***-**** ************************@*****.*** www.linkedin.com/in/gabby-garcia-733a26145 Summary

Detail-oriented professional with a strong analytical mindset and experience in compensation practices and systems. Skilled in performing job design and analysis, conducting research, and providing valuable insights to support compensation decisions. Committed to accuracy and excellence in all aspects of compensation administration.

Experience

Pricing and Operations Analyst

Texas Disposal Systems

May 2023 - Present

• Conducted comprehensive cost-benefit analyses to optimize pricing structures and routes.

• Collaborated with sales and operational teams to develop strategies, resulting in increased profitability.

• Utilized SQL database querying skills to collect, organize, and analyze pricing data.

Courier

FedEx Express

Mar 2021 - May 2023

• Optimized delivery routes to increase efficiency and reduce fuel consumption.

• Provided superior customer service, resolving inquiries to maintain high satisfaction.

• Managed document department, implementing streamlined processes to meet demands efficiently.

Delivery Coordinator

Austin's Pizza

Feb 2020 - Mar 2021

• Negotiated with vendors to ensure timely delivery of ingredients.

• Analyzed data to identify trends, boosting sales through menu adjustments.

• Streamlined order preparation processes, enhancing efficiency. Health Insurance Specialist

USHEALTH Advisors

Jan 2019 - Feb 2020

• Ensured client understanding of insurance options through clear explanations.

• Engaged in community outreach initiatives to expand connections.

• Implemented strategic initiatives to increase sales leads and revenue. Education

Texas State University

Bachelor of Business Administration - BBA, Economics 2014 - 2017

Skills

• Advanced analytical skills

• Proficiency in SQL database querying

• Strategic problem-solving

• Attention to detail and accuracy

• Exceptional customer service

• Proficient in Microsoft Office Suite, including Excel

• Familiarity with HRIS systems like Workday

• Effective collaboration with cross-functional teams

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