Account Manager, Customer Success
Resume:
Elise Taylor
********.******@*****.***
Account Manager Project Manager Client Relationship Strategist
Professional Summary
Strategic and results-driven professional with over 9 years of progressive experience in account management, project leadership, and client services. Proven success in driving revenue growth, optimizing operations, and building long-term partnerships. Adept at cross-functional collaboration, technology integration, and solution-based sales. Known for strong communication, analytical thinking, and the ability to lead complex initiatives from concept to completion.
Core Competencies
●Client Relationship Management
●Cross-Functional Team Leadership
●Project Lifecycle Management
●KPI Tracking & Reporting
●Strategic Planning & Execution
●Salesforce / CRM Tools
●Contract Negotiation
●Vendor & Stakeholder Communication
Professional Experience
National Account Manager
NERT Facility Solutions
June 2022 – January 2025
●Transitioned 75% subcontracted portfolio to 100% direct B2B contracts, enhancing revenue control and boosting client retention.
●Led technology upgrades across operations, sales, and administration to streamline workflows and enhance scalability.
●Developed and implemented an estimation pricing calculator to standardize and optimize quoting accuracy.
●Cultivated and secured new local and national clients, expanding service footprint.
●Maintained full-cycle client management, exceeding sales targets via a consultative approach.
●Collaborated with executive stakeholders to drive strategic business development and operational efficiency.
Brand Coordinator
Pet Food Experts
April 2019 – October 2021
●Acted as the primary liaison for vendor partners, ensuring alignment on business goals and communications.
●Managed category growth initiatives resulting in a 20% increase in business over two years.
●Directed promotional campaigns, trade show strategies, and account communication.
●Oversaw account management including pricing strategy, promotional planning, and performance analysis.
●Streamlined operational processes through digital tools and improved collaboration.
Customer Experience – National Accounts
Pet Food Experts
April 2017 – April 2019
●Oversaw national and chain account operations, building strategic client relationships across the U.S.
●Collaborated with internal teams to align account needs with service delivery.
●Analyzed data to support account development and improve customer satisfaction.
●Delivered customized solutions to meet client goals, supporting long-term growth.
Restaurant Manager
Julian’s Inc
March 2016 – April 2017
●Directed all restaurant operations including staffing, inventory, cost control, and customer satisfaction.
●Promoted a positive team culture while ensuring compliance with health and safety regulations.
●Implemented operational improvements that reduced waste and improved guest experience.
Director of Sales
RIB & RHEIN
August 2013 – February 2014
●Set and achieved weekly/monthly sales goals and led new hire training.
●Managed e-commerce site, social media presence, and in-store merchandising audits.
●Handled inventory management and client data entry for tracking and engagement.
Assistant Front Office Manager
Forty 1 North Resort
March 2012 – July 2013
●Led front office operations including reservations, check-ins, and account management.
●Hired, scheduled, and trained front desk staff to ensure high-quality service.
●Coordinated internal communications and organized cross-departmental meetings.
Education
University of Illinois
College of DuPage
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