Customer Service Real Estate

Angela R. Hawkins

954-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results- driven administrative professional with extensive experience across office management, customer service, billing, dispatch, and legal assistance. Adept at streamlining operations, enhancing efficiency, and leading teams to exceed performance goals. A proven problem solver with exceptional communication skills and a talent for multitasking in high-paced environments. o Administrative Support

o Document Management

o Data Entry

o Microsoft Office Suite (Word,

Outlook, Excel, PowerPoint)

o Marketing Support

o Customer Service Excellence

o CRM & Kronos

o Real Estate Administration

o Team Leadership

o Problem Solving & Conflict

Resolution

o Legal & Court Administration

PROFESSIONAL EXPERIENCE

AllianceOne 09/2024 – 03/2025

Operations Customer Experts I

• Resolved and escalated customer concerns with professionalism, increasing satisfaction scores by 15%.

• Streamlined CRM documentation, improving issue resolution efficiency.

• Trained and mentored new hires, boosting team effectiveness and quality of service. Robert Half Staffing 04/2023 - Present

Real Estate Administrative Assistant

• Managed client records and marketing material, enhancing agent productivity.

• Organized and maintained real estate agreements and lease documentation.

• Screened and directed incoming calls, ensuring seamless communication for property transactions.

First Impression Staffing 10/2023-04/2024

Concierge/Customer Service

• Delivered high-quality customer service, fostering positive tenant relationships.

• Managed incoming requests, resolving concerns efficiently while maintaining hospitality standards.

• Provided local recommendation, enhancing guest experiences and satisfaction. Angela R. Hawkins …Continued

Luks, Santaniello, Petrillo & Cohen 6/2023-9/2023

Data Entry Clerk/Receptionist

• Processed invoices, case matters and vendor information, ensuring timely payments and updates.

• Provided frontline customer assistance, efficiently handling queries and resolving issues.

• Managed office communications, by supporting attorneys and the entire legal team. Gordon & Partners 5/2023-6/2023

Legal Assistant

• Oversaw sensitive documents, ensuing compliance and organization.

• Assisted clients with petition filings, providing case updates and guidance.

• Scheduled and coordinated attorney meetings and court proceedings. Broward County Public Defender's Office 2022 - 2023 Legal Assistant

• Managed legal filings, prepared motion and subpoenas, and supported courtroom operations.

• Scheduled hearings and maintained attorney calendars with accuracy.

• Handled case-related communication, ensuring smooth clint interactions. Broward County Clerk of Courts 2017 - 2022

Court Specialist II

• Sorted and processed legal pleadings and court documents.

• Coordinated mail distribution and ensured timely legal filings.

• Maintained and validated court records efficiently. AAA Cooper Transportation 1995 -2017

Office Clerk Supervisor/Customer Service

• Supervised billing clerks and led payroll processing for multi-location operations.

• Managed dispatch, optimizing driver assignments across Broward and Palm Beach Counties.

• Delivered exceptional customer service, ensuring smooth logistics and client satisfaction. Kelly Services-American Express 1992-1995

Customer Service Representative/Call Center

• Resolved customer inquiries with a 95% satisfaction rating.

• Cross-trained 150+ staff members, improving department efficiency.

• Provided accurate troubleshooting and account support, exceeding corporate performance targets. Angela R. Hawkins …Continued

EDUCATION

KEISER UNIVERSITY, Ft. Lauderdale, Florida 2003-2005

• Associate’s degree in paralegal studies

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