Customer Service Data Entry

Erricka J Lyons

Contact: ********@*****.*** Phone:817-***-****

Dynamic and customer-focused professional with over three years of experience in customer service and claims adjusting. Proven ability to thrive in fast-paced environments, quickly adapt to new business processes, and deliver high-quality support tailored to individual customer needs. Holds a bachelor’s degree and brings valuable managerial experience, combining leadership skills with a warm, patient, and personable approach. Known for providing outstanding one-on-one service and understanding that customers are the heart of every business—always ready to assist with a positive attitude and a welcoming smile.

Education

University of Texas at Arlington – B.A History and Business (August 2015 – January 2020)

Coding Temple – Data Analyst Certificate (October 2021-2022)

Work Experience

Directory of Operations/Data Entry Clerk

Tricounty Publications/ Vibez Store(August 2023 to Present) hybrid

Entered and updated large volumes of customer data daily in the company database with a 99% accuracy rate.

Responded to customer inquiries via phone, email, and live chat, contributing to a [95%] increase in overall customer satisfaction.

Resolved customer complaints promptly and effectively, resulting in a [96%] customer retention rate.

Partnered with the IT department to troubleshoot data entry system issues, significantly reducing downtime.

Performed regular audits to maintain database accuracy and ensure data confidentiality.

Trained and mentored new team members on data entry best practices and customer service protocols

Claims Adjuster

UFC Insurance (August 2021-June 2023)

Investigated, evaluated, and processed insurance claims in a timely and accurate manner, ensuring compliance with company policies and industry regulations.

Maintained a positive, empathetic, and professional demeanor while guiding clients through the claims process.

Communicated with policyholders, claimants, and third parties via phone, email, and chat to collect documentation and resolve issues.

Acknowledged and resolved disputes with diplomacy, helping to maintain a [96%+] customer retention rate.

Entered and updated sensitive claim data daily with 99% accuracy while maintaining strict confidentiality standards.

Collaborated with internal departments, including underwriting and legal, to evaluate complex claims and determine appropriate resolutions.

Conducted audits and reviews of claim files to identify discrepancies and ensure process integrity.

Trained new team members on claims handling procedures and customer service protocols.

Demonstrated ability to learn new policies, products, and software systems quickly in a fast-paced, evolving environment.

Customer Service Rep/Data Entry

SANTANDER CONSUMER USA (June 2020 to June 2021) remote

Maintained a positive, empathetic, and professional attitude in all customer interactions across various clients and industries.

Responded promptly to customer inquiries through multiple channels including phone, email, and chat.

Acknowledged and effectively resolved customer complaints to ensure satisfaction and loyalty.

Demonstrated strong product knowledge by quickly learning new offerings to accurately address customer questions.

Processed orders, forms, applications, and customer requests efficiently and accurately.

Maintained detailed records of customer interactions, transactions, feedback, and complaints.

Handled high-volume inbound service calls with professionalism and composure.

Consistently worked to meet or exceed performance metrics while delivering top-tier customer service.

Drove customer satisfaction through effective communication across voice, chat, and email platforms.

Multitasked and navigated multiple systems simultaneously in a fast-paced environment.

Customer Service/Tax Preparer

LIBERTY TAX FORT WORTH

December 2019 to April 2020

Individual & Business Tax Preparation (1040, 1120, Schedule C, etc.)

IRS Regulations & Compliance

Tax Software Proficiency (e.g., TurboTax, Drake, TaxSlayer, ProSeries)

Client Financial Review & Advising

Data Entry Accuracy & Recordkeeping

Filing Federal & State Returns

Amended Returns & Prior Year Filing

Customer Confidentiality & Data Security

Handling Tax Notices & Audits Support

Time Management During Tax Season

Assistant Store Manager

LOVISA LLC

July 2018 to November 2019

Sales Leadership & Team Supervision

High-End Customer Service & Clienteling

Jewelry Product Knowledge (Diamonds, Precious Metals, Gemstones)

Visual Merchandising & Display Presentation

Inventory Management & Loss Prevention

Upselling & Cross-Selling Techniques

Conflict Resolution & Problem Solving

POS & Retail Management Systems (e.g., Lightspeed, Shopify, Square)

Staff Training & Development

Daily Operations & Cash Handling

Scheduling & Time Management

Store Opening/Closing Procedures

Sales Reporting & KPI Tracking

Compliance with Security Protocols

Professional Appearance & Etiquette

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