Customer Service Call Center

**/**** - **/**** ******* Receivable Associate, Bill and Account Collectors

FIRST FINANCIAL ASSET MANAGEMENT, Los Fresnos, TX

Located and notified customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.

Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

12/2019 - 08/2021 Contact Tracing Representative

TEKSYSTEMS, Los Fresnos, TX

Remote Position in a Call Center Setting

Made outbound calls to clients that had tested positive for COVID-19. Took medical assessments of clients symptoms and dates of when they became ill.

Received inbound calls from clients wanting to update their medical history and symptoms.

Completed contract tracing to determine where COVID-19 was contracted, locally or from travel.

10/2017 - 12/2019 ACCOUNT PAYABLE AND RECEIVABLE

COLLINS TRUCKING, LLC, Los Fresnos, TX

Prepared payroll for 6 drivers, prepared billing and sent out invoices. Prepared and completed bank deposits.

Performed general administrative functions such as filing, answering telephones, and communicated with business relationships. Dispatched drivers.

Kept up with the TXDOT Regulations, Licensing for Trackers and Trailers, and insurance paper documents.

Prepared drivers for training.

Handled some of the recruitment for the company by identify the vacancy, carrying out an analysis, created a job description, created a person specification, advertised the position and sent out application forms or PATRICIA COLLINS

Los Fresnos, TX

Phone: 210-***-****

Email: ***********@*****.***

Objective

Highly experienced, talented and dependable members service Representative with also collection with more than 20 years' experience, skilled in all aspects of customer relationship management. Offering numerous years of progressively responsible experience in all aspects of financial institution. Highly experienced, talented and dependable members service Representative with also collection with more than 20 years' experience, skilled in all aspects of customer relationship management. Offering numerous years of progressively responsible experience in all aspects of financial institution. Ability Summary

Offering numerous years of progressively responsible experience in all aspects of financial institution. Employment History

requests.

Processed Account Receivables and Payables, while matching invoices to the receipts.

06/2013 - 10/2017 Account Receivable Clerk

UNITED CENTRAL CONTROL, San Antonio, TX

Customer service, received payment, processed credit cards, check scanning for check deposit daily, reviewed credits, payment arrangements, processed auto debits monthly and applied each payment, posted credit card, checks on a daily basis.

Skip tracing on dealer.

Handled all commercial collections, reviewed contracts, reviewed invoices, balanced at the close of the day, sent daily reconciliation report to management and corporate office.

Sent W - 9 and Insurance to dealer upon request.

Sent letter for past due accounts to the dealer after 30 days, sent 45-day letters to dealer and placed account on service interruption, removed dealer from service interruption after payment is processed. Helped out in billing process.

Made payment arrangements and deferments for dealers. Handled some of the recruitment for the company by identifying the vacancy, carrying out an analysis, created a description position, created a person specification, advertised the position and sent out application forms or requests.

06/2010 - 06/2013 Loan Specialist/Mortgage Collections WELLS FARGO, San Antonio, TX

Processed various critical transactions on loans such as employee loans, extensions, service transfers and service member civil relief act. Processed critical transactions of CPI servicing system. Collected on loans from 30-90 days.

Processed loan modification reviews, taking financials from borrowers that need Assistances.

Worked off Excel spreadsheets, reviewed policies and procedures on a regular basis.

Researched and responded to all internal and external Client inquires quickly. Created solutions for borrowers to stay in their homes. Escalated calls or floor support.

Handled mortgage loans with FHA, VA, handling short Sale, and foreclosure department.

10/2008 - 06/2010 B2B Collections

WASHINGTON MUTUAL, San Antonio, TX

Held a position in the Small Business Banking Department for Collections for loans of $150 thousand and under.

Skip tracing, offered settlements, payoffs, offsets on DDA accounts, personal financial statements, modification Programs, made outbound calls and received inbound calls (125 daily),and collected payments on accounts delinquent 60-90 days.

General High School Curriculum

High School Diploma

Thomas A. Edison, SAN ANTONIO, TX

08/2020 CERTICATE OF ACHIEVEMENT

TEXAS HEALTH HUMAN SERVICES

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Detailed References

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