Human Resource Operations Manager

Michael J. Zanca

** ******* **** ********, ** ***90

Cell: 1-760-***-**** Email: *******.*******@*****.***

AREAS OF EXPERTISE

Stadium and Arena Management * Strategic Planning / Vision for current stability and future growth * Writing /

Verbal Skills * Leadership and Team Building * Human Resource Management * Budget and Capital Improvement

functions ranging from $5k - $3M * Accountability* Contract Negotiations * Unions and Trades * Permit /

Governmental Affairs * Sponsorship Activation * Hospitality * Food and Beverage * On/Off - Site Operations

PROFESSIONAL EXPERIENCE

PRESIDENT New York, New York

THE 5780 MANAGEMENT GROUP (Event Consulting / Management Company) 2015 - Present

Client List:

SP+ Gameday Mgmt. – Sponsorship Coordinator for NFL Transportation at NFL Superbowl

NYJTL Cary Leeds Tennis and Learning Center – Interim General Manager (2023 – 2024)

Sutton Place Synagogue – Director of Synagogue Finance and Operations (2023)

Kupferberg Center for the Arts (Queens College) – Operations / Facility Consultant (2015 – 2020)

The Africa Center – Operations / Management Consultant (2019)

Red Frog Events – Camping Operations Manager at Firefly Music Festival (2018 – 2019)

Bronx Children’s Museum – Operations / Facility Consultant (2016 – 2017)

REGIONAL HEAD OF OPERATIONS Brooklyn, New York

BASIS INDEPENDENT BROOKLYN SCHOOLS 2020 – 2022

Key Responsibility Areas:

Oversee all operations for two school campuses (Upper School at 100k square ft; Lower School at 49k square feet)

Strategically managing and overseeing all financial expenditures for each school

Preside Over HR, payroll and employee benefits for 175 employees (including training, on-boarding, etc…)

Responsible for I.T., Auxiliary, Operations, Security, Facilities and Front Office communication departments

Build and grow partnerships with external businesses in areas like Food Service, Transportation, Facilities

and Building Maintenance, Cleaning, and Compliance

Maintained and planned Covid-19 response plan for more than 1k students and 200+ staff members

WORLD TEAM TENNIS New York, New York and Washington, D.C.

DIRECTOR, FACILITY / STADIUM OPERATIONS 2017 – 2020

Key Responsibility Areas:

Directed and led the New York Empire to the 2020 WTT Championship at The Greenbrier Resort in WV

Championed all rental needs, broadcast operations, interaction with Greenbrier Resort staff, etc…

Oversaw working staff of 60+ team members, including interns, volunteers and WTT staff

Supervised build-out for two stadium tennis courts (indoor and outdoor) for areas including stadium

build-out, signage, sponsor activation, food/beverage operations, transportation, etc…

Successfully directed and built “Re-Imagined” tennis stadium on rooftop of Union Market for 2019

(including: strategic planning, vendor management, ticket operations, food/beverage, etc…) – Seating 800

Responsible for complete construction and build-out of Washington Kastles stadium from 2017 – 2019

(5,000 Seat Multi-Purpose Arena)

Point Person for ensuring total fan experience, sponsorship satisfaction and liaison with GWU

Maintained project schedule, executed all signage needs, security, marketing, and catering operations

Negotiated all contracts with external vendors, budget oversight, and managed concession sales/operations

BROOKLYN ACADEMY OF MUSIC - BAM (America’s Oldest Performing Arts Center) Brooklyn, New York

DIRECTOR, BUILDING OPERATIONS 2013 – 2015

Key Responsibility Areas:

Direct and oversee all operational aspects of maintenance, public safety, custodial, security, repair, construction

and mailroom functions for all BAM – Campus Facilities (including the Peter Jay Sharp Building (Opera

House), Harvey Theatre and Fisher Building) – Total square footage: 175,000sq feet

Supervised 6 direct reports and 85 staff members, both unionized and non-unionized, building service personnel

Develop, implement and maintain facility infrastructure including HVAC equipment, conveyances, building

envelope, building standards and other building systems

Lead specific campus wide projects including ADA action plans, proactive building maintenance programs, new

work flow procedures, campus fire/safety plans, emergency operations plans, security protocols, etc…

Hands – on and successful working relationships with unionized and non-unionized staff, city and state agencies,

NYC Dept. of Buildings, FDNY, NYPD, Dept. of Cultural Affairs, etc…

Successfully manage a $3 million dollar annual budget focusing on cost savings and maintaining fiscal targets

Responsible for overseeing the long-term campus master plan, interoffice relocations, project forecasting,

space strategy, inspecting plant facilities and all small construction projects from concept to completion

ANCHOR CONTRACTORS (A Division of Anchor Cutting and Breaking, LLC) Ozone Park, New York

DIRECTOR, OPERATIONS AND CONSTRUCTION 2013

Key Responsibility Areas:

Direct and manage department management team, department budget and purchase requisitions

Assist Owner and Vice President of Construction in all facets of building / construction maintenance

Maintain company compliance with OSHA, agency regulations and safety initiatives

Responsible for overseeing operational contractors, day-to-day on-site construction management and

project planning

USTA – BILLIE JEAN KING NATIONAL TENNIS CENTER (US OPEN) Flushing, New York

Home of the US Open Tennis Championships – United States Tennis Association 2004 –2013

US Open and National Tennis Center Special Projects (Facility Operations Department)

Leadership and responsibility to direct all Special Projects for 42.5 acre facility year-round and during the US

Open (reporting directly to Chief Operating Officer, USTA – BJK National Tennis Center)

Key Responsibility Areas:

Delivered excellence with US Open After-Action Report survey preparation, outcomes and strategic

planning for more than 150 employees per year

Developed year-round permit process dealing with Department of Buildings, local government agencies,

contracted expediter, FDNY, etc… to ensure all aspects of US Open and National Tennis Center are

permitted properly

Conceived, plan and manage various RFP’s, RFQ’s and revenue projections for Corporate Hospitality

Services ($1.6 million), Retail Design Services ($500k), Membership Booth Upgrades ($150k) and

Stadium Façade Inspection Services

Championed and orchestrated all on-site sponsor activations (20 annually) and capital expenditure

improvements, upgrades for retail partners and campus-wide elements

Hands – on management of $200k Furniture, Fixture and Equipment (F, F and E) delivery for $65 million

dollar Indoor Tennis Multi-Purpose Building adhering to construction timelines, etc…

Successfully established $50k venue wide planning programs for temporary site set-up (including

temporary office trailers, storage containers, portable luxury restrooms and tenting services)

Supported the administration, expansion and on-going development of the USTA Strategic Vision and

MEP Master Plan, Site-Wide Electrical Distribution, etc….

Managed multi-million dollar Corporate Hospitality Village, including site selection and

management, coordination of all vendors, creation of operation plans for Fire Safety, ADA regulations

and venue infrastructure

Problem – solved operational issues with the Guest Experience for the US Open, various aspects of

on/off – site security matters and team building to include efficiencies in all areas

Dramatically exceeded attendance projections, sponsor involvement and administered all event operations

for Smashzone (an interactive tennis theme park covering 45,000 square feet)

Provided continued direction for all guest services training, site-wide customer experience and a focus of

respect for employee retention

Sustained a reduction of overall expenses with operational audits, accountability factors and trust

Created site-wide ADA documents and adherence to all city and state regulations

Executed various facility operational plans and quality assurance processes for facility effectiveness

Continual consultation in developing client relationships and achieving high customer satisfaction

TEACHING EXPERIENCE

ST. JOHNS UNIVERSITY - Queens, New York *Sep 2010 – Present

ADJUNCT PROFESSOR (College of Professional Studies)

Courses in the following: Stadium and Arena Management, Event / Sport Management, Philosophy, Principles and Organization of Sport Management, Leadership in Sports, Sports Facilities

UNIVERSITY OF NEW HAVEN – West Haven, Connecticut *Mar 2010 – June 2013

ADJUNCT PROFESSOR (College of Business)

Courses in the following: Strategies for Event Planning

NEW YORK UNIVERSITY – New York, New York *Sep 2012 – Feb 2013

ADJUNCT PROFESSOR (College of Continuing and Professional Studies)

Courses in the following: Sports Tourism and Mega Events

COLUMBIA UNIVERSITY – New York, New York *Jan 2008 – June 2009

TEACHING ASSISTANT (Master of Science in Sports Management)

Courses in the following: Sport Facility and Event Management, Leadership and Personnel

Management in the Sports Industry

EDUCATION AND CREDENTIALS

VENUE MANAGEMENT SCHOOL AT OGLEBAY – IAVM

Graduated: *Year 1 Completed

MASTER OF SCIENCE (M.S.) in Sports Business, New York University (NYU)

Concentration: Finance and Development

Graduated: *May 2005

BACHELOR OF ARTS (BA) in Sociology, University of California at Los Angeles (UCLA)

Graduated: *June 2002

OTHER EXPERIENCE

IONA College – Careers in Sports / Entertainment Dinner Series Guest Speaker *Feb 2013

IAVM University Webinar Speaker (Web Session # 3) – Topic: What To Do Once You Have Earned Your First Full – Time Position? *Nov 2012

Business of Sports School (BOSS) – Guest Judge for 1st Annual Business Plan Competition *May 2012

Sports Industry Networking Conference (SINC) – Event and Facility Panelist Speaker, Lunch Roundtable Speaker *Jan 2012 – Jan 2014

Manhattan Sports Business Academy (MSBA) – Speaker Series Member *Dec 2011 – Jan 2014

Guest Lecturer on Events and Sports Management – New York University, Columbia University, Event Management Institute, etc…. *Oct 2010 – Present

2005 NBA All-Star Game (FILO Productions Event Staff) *Feb 2005

2004 ING NYC Marathon (Continental Airlines Entertainment Zone Manager) *Nov 2004

Madison Square Garden (Sports Marketing Properties Intern)*Sep 2004 – Jan 2005

2004 NBA All-Star Game (NBA Entertainment Group Assistant / Escort) *Feb 2004

2003 MLS All-Star Weekend (Pepsi MLS All-Star SoccerFest Event Area Mgr.) *July 2003

2003 NBA Summer Pro League (Event Manager / Operations Intern) *June 2003

2003 NBA All-Star Game (All-Star Jam Session MVP Volunteer Team) *Feb 2003

2002 Pac – 10 Basketball Tournament (Media / VIP Bus Coordinator) *Mar 2002

2002 NCAA Division 1 Football Championship Game (Music Coordinator) * Jan 2002

PUBLICATIONS / AWARDS / ASSOCIATIONS

Winner – “40 Under 40” Rising Star Award Presented by Brooklyn Spectator Newspaper *June 2014

Member – International Facility Management Association (IFMA) *Jan 2014 – Jan 2020

Member – Stadium Programs Committee (IAVM) *June 2012 – June 2018

Member – Stadium Managers Association Operations Committee *March 2011 – June 2015

Advisor – New York University (NYU) Tisch Center Alumni Mentorship Program *Feb 2011 – Aug 2016

Member – International Association of Venue Managers, Inc. (IAVM) *Oct 2010 – August 2017

Member – Stadium Managers Association (SMA) *Jan 2008 – Dec 2018

Member – Tri-State Disabled Services Consortium of Entertainment and Sports Venues *June 2006 – Jan 2013

Alumni Committee Chairman (NYU Sports Business Society) *Sep 2004 – May 2005

One-page mention in American Scandal: The Solution for the Crisis of Character By: Pat Williams (Sr. Vice President, Orlando Magic) *July 2003

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