Patient Service Recruiting Operations
Resume:
Jennifer M. Baines
McKinney, TX
Ph: 214-***-****
Email: *********@*****.***
SUMMARY OF QUALIFICATIONS
Detail-oriented and personable HR professional with over 5 years of experience in recruiting coordination, benefits administration, and employee engagement. Skilled at managing end-to-end interview processes, collaborating with cross-functional teams, and delivering a seamless candidate experience. Proven ability to identify process gaps and contribute to recruiting operations improvements. Experienced with ATS platforms such as Taleo and ADP, and familiar with Lever. Strong communicator and multitasker, committed to operational excellence and high-quality service.
KEY STRENGTHS
Interview Scheduling & Coordination, Applicant Tracking Systems (Taleo, Kronos, ADP; Familiar with Lever), Candidate Communication & Experience, Recruiting Operations & Documentation, Cross-Functional Collaboration (HR, Legal, IT), Travel & Expense Coordination, Background & Reference Checks, HR Policies & Compliance, Benefits Administration, Process Improvement & Workflow Optimization, Strong Organizational & Multitasking Skills, Microsoft Office & HRIS Tools.
PROFESSIONAL EXPERIENCE
Conifer Health Solutions – Frisco, TX
Patient Service Center Benefits and Insurance Verification Specialist (Remote)
February 2020 – Present
Utilize EPIC health information system to manage and share patient records; ensured data integrity and compliance.
Maintain 95%+ QA scores through accurate documentation and attention to regulatory requirements.
Manage benefit verification and pre-certification for procedures, ensuring a streamlined patient intake process.
Collaborate with internal teams to improve scheduling efficiency and address operational roadblocks.
Contribute to workflow recommendations for improved pre-authorization and verification practices.
Solis Mammography – Frisco, TX
Patient Service Representative (PRN)
September 2019 – October 2020
Registered patients accurately and verified demographic and insurance information using Radiology Information System (RIS).
Coordinated appointment scheduling and resolved conflicts to maintain clinic flow.
Ensured required test orders were in place, supporting smooth diagnostic operations.
Kate Spade New York – Allen, TX
Sales Associate (Part-Time)
October 2017 – November 2020
Provided high-touch client experiences while exceeding sales goals.
Maintained 99% customer relationship capture rate using CRM tools.
Communicated brand philosophy effectively to clients, aligning with customer engagement goals.
The Heart Hospital Baylor Plano – Plano, TX
Benefits Insurance Verification Specialist (Remote)
August 2015 – October 2018
Managed insurance verifications and authorizations using Citrix hybrid EHR system.
Provided direct support to care teams regarding utilization and referral activities.
Assisted in training and resource development for staff related to ICD-10/CPT codes and coverage policies.
Recognized with Service Excellence Award for exceptional support during a patient emergency.
Baylor Regional Medical Center Plano – Plano, TX
Patient Access Services ED Representative – LEAN Lead
April 2009 – August 2015
Led LEAN process improvement initiatives, reducing patient wait times and optimizing emergency department workflows.
Coordinated staff onboarding and training for emergency department systems.
Maintained 95%+ audit quality while handling patient registration, insurance verification, and financial counseling.
Regularly presented improvement data to executive leadership to support strategic decisions.
The Woodlawn Organization – Chicago, IL
Human Resources Generalist / Recruiter
June 2003 – August 2008
Coordinated interview scheduling, reference checks, and hiring communications for a nonprofit agency.
Conducted candidate screening, extended job offers, and facilitated onboarding documentation.
Developed and delivered HR compliance and policy training; co-authored company policy manual.
Worked closely with hiring managers to plan recruitment strategies aligned with organizational needs.
Center for Comprehensive Services – Carbondale, IL
Human Resources Intern
September 2001 – June 2003
Scheduled interviews and maintained candidate records; facilitated compliance-related documentation.
Created employee tracking database and participated in employee engagement survey design.
Served as liaison for university recruiting, representing company at on-site presentations.
EDUCATION
University of South Florida, Muma College of Business – Tampa, FL
Diversity, Equity, and Inclusion Certificate — May 2021
Southern Illinois University – Carbondale, IL
M.S. Education: Professional Emphasis – Human Resources Development
Research Paper: “Cultural Diversity in the Workplace”
Southern Illinois University – Carbondale, IL
B.S. Marketing
Contact this candidate