Medical Assistant Patient Service

ROXANNE ORTIZ

**** *. ***** *** **** **** Peoria, AZ 85345 • 602-***-**** • *************@*****.*** OBJECTIVE

Obtain a challenging career in a professional technical atmosphere where my medical administrative service, medical patient service, professionalism and expertise communication skills will be utilized to its fullest. Where my fluency in English, and Spanish will excel in communication in a wide diverse of clients/patients. EXECUTIVE SUMMARY & ACCOMPLISHEMNTS

Attentive Medical Assistant with 17 years of experience in performing administrative and clinical tasks in various health care environments. Educated in medical terminology and acronyms. Knowledge of current state laws regarding HIPPA regulation laws. Administrative professional with expertise in communication in diverse environments. Knowledge of Requisition Tasks, Scheduling, Data Entry, Filing, Faxing and Answering Phones. Created solutions for patients/customers to drive loyalty. I will establish and maintain open communication between Management, Supervisors and employees with focus on gaining and earning trust in customers and patients. EXPERIENCE

Sept. 2021- Current • Circle the City • Phoenix, AZ • “Outpatient Healthcare Service” Patient Service Representative Serving as the first point of contact for patients when they enter the medical facility.

Greet and check-in patients, get patient information, collect payments, assist with necessary paperwork

Fulfill customer service and administrative duties.

Oversee the distribution of patient medication

Assist physicians, nurses, and other medical staff by performing administrative and clinical duties

Maintain patient medical records

Schedule patient appointments and referrals from other medical offices

Collect and update insurance information and verification of health plan eligibility.

Take complete and accurate messages and scheduling appointments times Feb2021- Aug. 2021 • State of Arizona • Phoenix, AZ • “Division of Benefits” Eligibility Interviewer Served as an Eligibility Interviewer for the State of Arizona in the Department of Economic Security.

Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance

Complete application process, while entering data on computer and accessing multiple screens

Verify client information by interacting with internal and external customers, and federal, state and local entities

Follow agency standards in a high-volume office, measured by metrics and standards related to service levels, accuracy, and timeliness

Review customer complaints, track resolutions, and handle complex/escalated customer service issues May 2019- Jan. 2021 • Valley Physical Medicine & Rehabilitation • Phoenix, AZ • “CMA Medical Assistant” Patient Rep II Served as a Medical Assistant for Valley Physical Medicine & Rehabilitation in patient intake Service.

Take and monitor vital signs for patients

Managed patient medical records and retrieved medical records whenever approved healthcare staff needed them

Record, manage, and update patient information and medical histories in accordance with HIPPA regulations

Resolved patient problems, improved loyalty and provided client support

Prepped patients for exams and medical procedures

Conduct office safety work place awareness training (Ensured compliance with HIPAA, CLIA and OSHA regulations)

Oversee the distribution of patient medication

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

Managed daily workflows, including referrals, answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping

May 2017- March 2019 • Scottsdale Family Care • Scottsdale, AZ • Medical Assistant Served as a front receptionist Referral Coordinator for Scottsdale Family Care Dr. Horstman

Establish and maintain relationships with identified service providers

Interpersonal effectiveness (emotional intelligence): Effectively manages emotions, listens and communicates with respect, and builds trusting relationships

Process referrals from primary care providers, prioritizing the referrals according to defined levels of urgency, scheduling member appointments as necessary and communicating referral information to patients August 2006- April 2014 • Maricopa Integrated Health Systems • Phoenix, AZ • Medical Assistant HIV CLINIC For Maricopa County

Take and monitor vital signs, documented weight of patients and assessed patient medical issues for examinations

Assisted doctors with medical procedures

Performed English & Spanish translations for doctors

Prepped patients for exams and medical procedures

Administer patient blood and urine samples and prepare for lab testing SKILLS:

Excellent Communication Skills

Understanding & Working With Diversity Training Certified Medicare Parts C and D General Compliance Training Certified Fluent in English, Spanish

Strong Leadership and Management Skills

Reliable, Responsible, Thorough and Patient

Goal Oriented individual

Organized and Highly Motivated

Able to Delegate and prioritize tasks

Medical Records and Referrals

EDUCATION:

Chandler High School Class of 1995

Lampson College 2006

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