Service Representative Customer

Patrice Rankine Resume

PERSONAL DETAILS

Address: Irwin Close, Westgreen, Montego Bay St James

Tel: 876-***-****

Email: **************@*****.***

OBJECTIVE

To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually.

SKILLS AND ABILITIES

Computer skills -Microsoft applications (Excel, Word etc.) Good organization and time management skills

Possess leadership skills

Problem solving skills

Good time management skills

WORK EXPERIENCE

Teleperformance- 1 Mangrove Way Building 8, Montego Bay. Customer Service Representative (Aug 2020- Jan 2022)- Includes analyzing situations, listening actively to customers, resolving problems to customer’s satisfactions as well as reviewing and documenting account. Making sales on products and services provided. Real time escalation Agent (Jan 2022 – Dec 2022)- This role requires you to assist agents with resolving customers issues, handling supervisors call also reviewing account and providing the best resolution to customers needs.

Sea Garden Beach Resort- 8 Kent Ave Montego Bay

Reservation Agent (Dec 2022- September 2023)- assist customers or travelers who wish to make reservations with the hotel. Provide information, respond to customer inquiries and questions, investigate rate options and availability, and provide details on available options. Assist with booking the reservation and provide confirmation details. Also help with changing or canceling an existing reservation.

Patrice Rankine Resume

Radius Global Solutions – 18 Freeport, Montego Bay Leasing Advisor- (February 2024- Current)- Assisting prospects with find unit/apartments that best suits their needs based on pre-approved amount. Schedule appointments for prospects to meet with Leasing Agents to do in-person showing or email virtual appointments. Provide prospects with application status. Advise prospects on information about available units/apartments.

Education

CARIBBEAN EXAMINATION COUNCIL (CXC) GENERAL PROFICIENCY ALBERT TOWN HIGH, TRELAWNY

Sept. 2013 – July. 2018

Subjects Grade Year

Mathematics III 2017/2018

English Language II 2017/2018

Information Technology II 2017/2018

Integrated Science II 2017/2018

Physical Education I 2017/2018

Food and Nutrition II 2017/2018

Family and Resource Management II 2017/2018

Communication

Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities (and experience) · Empathic listener and persuasive.

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