Customer Service Office Manager
Resume:
Jesenia Hernandez
Jersey City, NJ *****
**********@*****.***
To succeed in an environment of growth and excellence and earn a job Which provides me job satisfaction and self development and help me achieve personal as well as organizational goals. Work Experience
Human Resources Coordinator
UPS - Jersey City, NJ
June 2022 to Present
My department handles container that come from all around the world. We make sure customs is clear to pay off bond upon container arrival. Follow up on emails, calls your basic clerical duties . Customer Service Representative
Adecco Agency
November 2017 to August 2021
Completed call logs and reports
Made outbound calls to increase the company's monthly revenue Provided translation assistance for spanish speaking customer Utilized Siebel software for data entry of customer service information for accuracy and quality control Allied Universal 4/17 to 11/2018
Trinitas Hospital Tccc
Transport patients to and from facility
Receptionist
Patrolled the site to make sure all is safe and secure Watched monitors base
Securitas - Jersey City, NJ
May 2014 to November 2016
Patrol the area via mobile
Scanned and checked all units leaving the property
- Worked elbow to elbow with the clients.
Customer Service
White Plains, NY
June 2007 to May 2013
- Office Manager Assistant
- Performed various clerical duties in an office environment.
- Handled incoming calls greeted and directed visitors.
- Accurately data entered in a computer system and filed paperwork.
- Provided translation services and communicated efficiently in Spanish.
- Assisted office manager with all employer weekly tabulating payroll sheets. Youth Corp-New Jersey City University - Jersey City, NJ September 2008 to July 2009
09/2008 to 07/2009
Jersey City, NJ
- Assist new applicant with all initials applications for the program and crew members in the Community Project. - Performed various clerical duties in the office environment.
- Handle incoming calls, greeted and directed visitors.
- Accurately data entered information into computer system filed paperwork.
- Provided translation service and communicated efficiently in Spanish.
- Assisted with office manager with annual intake and tabulating weekly time sheets. Unlimited Care - West New York, NJ
September 2007 to May 2008
- Cared for patients in their homes - Change bed linens, wash and iron laundry and clean patient quarters.
- Purchase, prepare and serve food for patients, following special prescribed diets.
- Assisted patients in and out of bed, automobile and wheelchair, to lavatory and up and down stairs, and dress and groom self.
Education
High School Diploma
Hudson County Community College Jersey City - Jersey City, NJ June 2009
Skills
• - Ability to problem solve and appropriately handle stressful situations.
• Excellent interpersonal, public relations, and teamwork skills.
• Detail-oriented, self- motivated individual with excellent organizational skills.
• Work independently, efficiently and cooperatively with minimal supervision.
• Certified for practice in New Jersey as a Homemaker-HHA.
• Effective communication skills in both English and Spanish
• Basic computer skills in MS Word, Excel, Power
• Knowledge of Point and QuickBooks.
• Office Administration
• Cold Calling
• Writing skills
• Communication skills
• Bilingual
• Customer service
• Computer literacy
• Computer skills
• Typing
• Microsoft Office
• Spanish
• English
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