customer service, merchandising, receiving, administrative assistant
Resume:
Dionicia Macias
Rockford, IL *****
*****************@*****.***
Professional Summary
I am seeking to obtain a position in the work industry where I can contribute and maximize my past work experience and my strong work ethics to help benefit and Reach Company goals. As well as a dedicated Customer Service Professional with knowledge of SAP (ERP) Organizating, managing business operations and service delivery . I have exceptional multitasking abilities. Detail oriented and prioritizes workloads with little or no supervision. Willing to relocate to: Harvard, IL
Work Experience
Administrative Assistant/Illinois dept health
22nd Century Technologies-Rockford, IL
August 2024 to February 2025
• Maintained accurate and up-to-date records of all incoming and outgoing correspondence
• Managed the filing system, ensuring documents were properly organized and easily accessible
• Prepared reports, memos, and other documents as requested by management Microsoft 365, and Outlook
• Handled incoming calls and directed them to the appropriate department or individual
• Performed data entry tasks accurately and efficiently using various software applications
• Assisted in coordinating employee training programs including registration logistics
• Categorized invoices according to expense categories streamlining accounting processes Customer Service Associate
Rainstorm Car Wash-Rockford, IL
July 2024 to February 2025
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Collaborated with sales representatives to identify upselling opportunities during customer interactions resulting in an XX% increase in average order value Picker/Packer/Shipper
Adecco/BRP USA-Janesville, WI
March 2023 to April 2024
Picking multiple work orders then complete by shipping with packaging the orders properly Macy's Sales Associate
Macy's-Rockford-IL
August 2023 to February 2024
Sales support helping customers locate things and complete the sale by checking them out and offering them our rewards program
Receiving associate I would work days that our store had inventory shipments and unload trucks as well as tag the merchandise with security tags and placement of items in sales floor Assembly Technician
Parker Hannifin-Machesney Park, IL
June 2022 to March 2023
I was on a assembly line pre charging accumulators with nitrogen. Machine Operator
FurstStaffing / JL Clark-Rockford-IL
March 2020 to December 2022
I was responsible for setting up,operate,monitor,and troubleshoot on assigned machines.I would inspect parts and make adjustments for quality parts to be produced . I would also adjust machine settings to complete task accurately. i was also responsible for completing paper work every night Special, Patient Support
Tapestry 360 Health-Chicago, IL
December 2016 to January 2019
I would interact and build relationships with patients,Insurance provider,Medical Professionals I was first contact for TAP 360 I greeted patients and directed them through registration process Collected payments and copay verify insurance answers calls Screw Threading Machine Operator and Packager
Slide Matic, QPS employment Agency-Rockford, IL
February 2013 to August 2016
Package screws and bolts in boxes and onto skids.
● Thread different types of screws and bolts while operating the machine that is doing the threading. Customer Service
Servicom-Rockford-IL
November 2014 to December 2015
Comcast technical support.
● Received Inbound Calls and transferred calls for better assistance
● Troubleshoot equipment issues
● Schedule technicians to make home visits
● Mail out equipment to Comcast customers
Telemarketer
The Connection-Loves Park, IL
February 2010 to December 2012
Loves Park, IL 02/2010 - 12/2012
Duties/Job description: Costumer service
● Receive Inbound Calls
● Effectively troubleshoot customer's problems.
● Provide quality customer service to American Express Customers. Packaging
Rochelle Foods-Rochelle, IL
May 2008 to November 2009
Duties/Job description: Packaging
● Packaged meat following strict guidelines and procedures.
● Met tight production deadlines
● Ensured proper movement, storage, and placement of food. Team Manager
Android Industries LCC-Belvidere-IL
October 2006 to February 2008
Managed 20 employees
● Responsible for meeting production deadlines
● Accurately assembling engines for Chrysler
● Inspection of parts, entering and retrieving production data.
● Maintained clean and safe workplace
Skills
• Team management
• Computer networking
• Computer Networking
• Time Management
• Marketing
• Assembly
• Packaging
• Order picking
• English
• Quality control
• Communication skills
• Car Wash
• Cleaning
• Software troubleshooting
• Account management
• Janitorial experience
• Android
• Software Testing
• Commercial cleaning
• Customer service
• Warehouse experience
• Cold calling
• Residential cleaning
• Machining
• Microsoft Windows
• Telemarketing
• Network Support
• Technical support
• Management
• User Interface (UI)
• warehouse cleaning
• Help Desk
• Basic math
• Mobile Devices
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