Customer Service Administrative Assistant

Jennifer L. Sokol

Professional Experience

Service Writer, Warranty Administrator, Rental Clerk, Mobile Dispatch & Administrative Assistant – Klaben Auto Group - Kent, OH – January 2025 – Present

Collaborate with the General Manager to ensure smooth operations.

Oversee 1 direct report. Assign daily route. Verify paperwork and collect customer payments. Coordinate with Parts department for necessary items.

Efficiently write up Repair Orders for Service Technicians, ensuring accuracy and customer satisfaction.

Reconcile daily records, match all Repair Orders, and balance daily deposits.

Utilize the Ford computer system for daily operations.

Proactively complete daily/weekly customer lists by calling, emailing, and texting customers.

Handle incoming calls and schedule customer service needs promptly.

Work closely with Service Technicians to ensure timely completion of customer repairs.

Service Business Development Representative – Jim Shorkey Family Auto Group - Pittsburgh, PA - June 2024 – January 2025

Report to head of SBD, managing daily operations in the CDK system.

Completed daily/weekly customer lists using the NUMA phone system.

Handled approximately 100 incoming calls daily, scheduling customer service needs.

Managed incoming text/chats from customers via the company website, handing 300-600 interactions daily.

Collaborated with Service Technicians to ensure timely completion of customer repairs.

Sales Associate – House of Thrift, LLC, Ross, PA - February 2024 – July 2024

Report to Store Owner

Perform all store related functions while working a solo open to close shift.

Manage inventory – Take in, sort, research, price, and put out incoming donations.

Customer service – Run point of sale while attending to customer needs on the sales floor.

Maintain janitorial responsibilities – Dust, vacuum, trash removal, etc.

Perform nightly count of register and make bank deposit.

Stay at Home Mom – Pittsburgh, PA - January 2015 – February 2024

I made a career decision to stay home with my newborn child.

I homeschooled my child through kindergarten and first grade.

Skills

Strong multitasking skills and the ability to prioritize projects.

Familiar with multiple customer scheduling programs CDK, NUMA, Data Clover.

Strong organizational skills and attention to detail with given projects.

Ability to work independently, manage/complete projects and meet deadlines.

Excellent inventory control skills – sorting, organizing, product placement.

Excellent verbal and written communication skills, client driven.

Education/Training

Graduate – Lowellville High School, Lowellville, OH -1998

Four semesters – Youngstown State University – Youngstown, OH – Studied Photography 2000-2002

References

Scott Jacobs – Sr. Sourcing Analyst – Signet Jewelers – 330-***-****

Sarah Boyce – Revenue Cycle Billing Management Specialist - 330-***-****

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