Logistics warehousing and customer service
Resume:
Delbert Osborne
Dayton, OH *****
**************@*****.***
Work Experience
Broker
D3 LLC-Dayton, OH
April 2020 to June 2023
• Negotiated favorable rates with carriers to ensure cost-effective transportation of goods
• Built and maintained strong relationships with shippers and carriers to secure reliable transportation services
• Utilized industry knowledge to match appropriate carriers with specific shipping needs, optimizing efficiency and cost-effectiveness
• Monitored shipment status and provided proactive communication to clients regarding any delays or issues
• Resolved transportation-related problems by collaborating with carriers, shippers, and receivers to find effective solutions
Recovery House Manager
Recovery centers of Ohio-Dayton, OH
January 2021 to June 2022
• Managed daily operations and maintenance of residential properties, ensuring a high standard of cleanliness and functionality
• Responded promptly to tenant inquiries or concerns regarding repairs or other issues related to their living environment
• Assisted clients in setting realistic goals for rehabilitation and supported them in achieving those goals through regular monitoring and encouragement
Dispatcher
Spurlino Materials-Dayton, OH
February 2019 to June 2021
• Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
Warehouse Manager, Dipatch manager
Clipper courier-Dayton, OH
June 2006 to April 2019
• Operated forklift to safely and efficiently move materials, products, and equipment
• Loaded and unloaded trucks, ensuring proper placement of items and adherence to weight limits
• Performed routine maintenance on forklifts, including inspections, oil changes, and tire replacements
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
Customer Service Manager (CSM)
Teleperformance usa-Fairborn, OH
March 2005 to June 2007
• Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions
• Implemented new customer service strategies resulting in an XX% increase in overall customer satisfaction ratings
• Created and maintained standard operating procedures (SOPs) for the customer service department, ensuring consistent delivery of exceptional service
• Monitored key performance indicators (KPIs) such as average response time, first call resolution rate, and customer satisfaction scores to drive continuous improvement efforts
• Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences
• Developed strong relationships with key clients through regular communication and proactive problem- solving initiatives
Auto Mechanic
R& Z auto-Dayton, OH
March 1997 to February 2006
• Performed routine maintenance and repairs on various makes and models of vehicles
• Diagnosed and resolved complex mechanical issues, ensuring optimal performance and safety
• Utilized diagnostic equipment to identify problems with engines, transmissions, brakes, electrical systems, and other components
• Replaced faulty parts and components using appropriate tools and techniques
• Maintained accurate records of all repairs performed, including parts used and labor hours spent
• Conducted thorough inspections of vehicles to identify potential issues before they became major problems
Education
College in Forensics
Soran desert institute-Remote
April 2020 to June 2021
High school in General
Stebbins high school-Dayton, OH
August 1994 to June 1998
Skills
• Communication skills
• Time management
• Organizational skills
• Microsoft Office
• Attention to detail
• Customer service (10+ years)
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