Customer Service Continuous Improvement
Resume:
GINA
NASH
****.****@*****.***
Mansfield, TX 76063
Proven leader at Krogers Grocery Store, adept in customer service management and cash handling, enhanced store sales through effective visual merchandising and superior customer service. Skilled in multitasking and prioritizing, consistently improving customer satisfaction and loyalty. Demonstrates professionalism and a strong work ethic, driving continuous improvement in retail operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Customer Service
Cash Handling
Customer Service Management
Task Delegation
Store maintenance
Product ordering
Bank Deposits
Employee Training
Superior Work Ethic
Team Building and Motivation
Retail Operations
Multitasking and Prioritizing
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Critical Thinking
Cash Handling and Reconciliation
Active Listening
Computer Proficiency
Handling Complaints
Self Motivation
Professionalism
Basic Mathematics
Continuous Improvement
Written Communication
SKILLS
Dollar General Store - Assistant Manager
Midlothian, TX • 04/2024 - Current
Krogers Grocery Store - Fuel Center Clerk
Arlington, TX • 10/2022 - 05/2023
WORK HISTORY
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
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Improved customer service by projecting friendly and knowledgeable attitude.
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• Received and counted money.
Enhanced store sales by implementing effective visual merchandising strategies and product placement.
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• Opened inventory boxes and restocked shelves.
• Accepted and processed customer returns.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
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Established team priorities, maintained schedules and monitored performance.
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Contributed to increasing sales by upselling additional products or services when appropriate.
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Maintained a clean and safe work environment by performing regular maintenance checks and cleaning tasks.
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Maintained up-to-date knowledge on company policies and procedures, ensuring consistent adherence to guidelines.
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• Conducted daily inspections of equipment for safety compliance, Money handling
Customer service
Decision-making
Problem-solving
Task delegation
Retail operations
Encina High
Sacramento, CA • 06/1986
High School Diploma
EDUCATION
CERTIFICATIONS
• TABC Certified Training
Krogers Grocery Store - Money Services Clerk/SCO Hostess Arlington, TX • 10/2021 - 05/2023
addressing any potential hazards immediately.
Streamlined fuel transactions with accurate cash handling and efficient processing of credit card payments.
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Managed customer complaints professionally, finding suitable resolutions to maintain positive relationships.
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• Maintained clean and orderly work station.
• Cleaned up gas and other spills in accordance with spill procedures. Checked customer identification for alcohol, cigarette, and lottery sales.
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Processed fuel and merchandise transactions by operating POS system with accuracy.
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Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
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Inspected fuel pumps and fuel tanks for proper operations and safety.
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• Facilitated sales of services and goods.
Created attractive merchandise diplays to entice customers to make purchases.
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Handled cash with high accuracy and took care to check bills for fraud.
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Used POS system to enter orders, process payments and issue receipts.
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Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
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Consistently met performance metrics while adhering to quality standards set by the company.
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Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
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Boosted sales performance with exceptional product knowledge and persuasive communication skills.
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Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
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Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
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Assisted guests with credit card advances, chip cash-outs and check cashing.
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Maintained a high level of confidentiality with sensitive customer information, adhering to strict data protection guidelines at all times.
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Performed cash, card and check transactions to complete customer purchases.
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Handled cash with high accuracy and took care to check bills for fraud.
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Used POS system to enter orders, process payments and issue receipts.
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Learned duties for various positions and provided backup at key times.
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Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
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Monitored self-checkout systems and provided help in resolving complex problems.
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Murphy USA Gas Station - Shift Lead
Mansfield, TX • 01/2021 - 03/2022
• Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities.
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Maintained a clean and organized work environment, ensuring safety standards were met consistently.
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Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
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Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
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Completed cash and credit card transactions accurately using POS software.
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Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
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