Customer Service Representative
Resume:
JANEL VALDES
CUSTOMER S ERVICE
PROFESSIONAL
***********@*****.***
GA 30043
About Me Motivated and dedicated customer service professional with over 4 years of experience across retail and automotive industries. Seeking an at-home customer service representative position to leverage strong communication skills, problem-solving abilities, and a track record of providing outstanding customer support.
Experience
Assisted customers with a variety of issues, including product inquiries, order tracking, returns, and refunds, via phone and email. Provided product recommendations and upselling opportunities based on customer needs, improving sales.
Maintained high customer satisfaction levels by offering friendly and efficient service in a fast-paced environment.
Collaborated with team members and management to improve the customer experience, suggesting process improvements. Delivered exceptional customer support via phone, email, and chat channels, addressing inquiries, returns, and product exchanges. Processed and tracked orders, ensuring timely resolution of issues such as shipping delays, order inaccuracies, and product availability. Assisted customers in product selection, upselling, and explaining promotions to enhance sales performance.
Maintained accurate records of customer interactions and transactions, ensuring compliance with company policies.
Walmart June 2021 – February 2023
Footlocker March 2023 – December 2024
Customer Service Representative
Customer Service Associate
Education Proficient in basic engineering software tools (e.g., AutoCAD, SolidWorks, etc.). Strong analytical and problem-solving skills gained through real-world engineering challenges.
Collaborative teamwork experience in group projects, emphasizing communication and leadership.
2019 - 2023
Coral Reef Senior High
Expertise
Strong Communication
Problem Solving
Technical Proficiency
Time Management
Language Reference
Edwin Montiero
Auto Gallery General Sales Manager
Phone
Spanish
English
Auto Gallery January 2024 – Present
Customer Service Representative
Manage inbound and outbound customer calls, assisting clients with inquiries, product information, and post-purchase support. Resolve customer complaints and issues in a professional manner, ensuring a high level of customer satisfaction.
Provide guidance on product features, services, and pricing, fostering positive relationships with new and existing customers. Collaborate with the sales team to ensure timely follow-up on customer leads and sales opportunities.
Engineering Diploma
Contact this candidate