Customer Service Data Entry

Theresa Lester

*********@*****.*** • 610-***-**** • http://www.linkedin.com/in/theresa-lester-administrative-teacher SUMMARY

With over two decades of diverse professional experience, I am a seasoned professional in managing customer service and administrative tasks across various industries. Renowned for enhancing operational efficiency and customer satisfaction, my career is highlighted by roles that required acute problem-solving skills, data entry proficiency, and an exceptional comfort with technical equipment and software, including Microsoft Office Suite. My experience spans from educational settings to high- pressure emergency services, showcasing my ability to adapt and excel in diverse environments. EXPERIENCE

ProAct, Customer Service Representative

Nov 2024 - Apr 2025

Answer member calls and assisting them to find resolution to their needs, whether transferring members or assist them myself. Display professional manners in all contact situations. Entering call information into Enterprise system in a manner anyone can pick up where I left off if necessary. Cecil County Emergency Services, Emergency Dispatcher Aug 2023 - Jan 2024

Addressed and resolved emergent situations as a 911 operator, demonstrating critical thinking and rapid decision-making under pressure.

Efficiently documented call information into the CAD system, ensuring accuracy and swift response to emergencies. Allied Universal G4S, Security Officer Supervisor

Sep 2016 - Aug 2023

Implemented visitor and employee verification processes, enhancing security and access control. Served as a Flex supervisor, ensuring coverage for shifts and maintaining operational continuity. Managed Command Center operations, showcasing effective use of technical systems and equipment. Rogers Landscaping, Office Manager

Mar 2015 - Sep 2016

Managed all office operations including invoice processing, showcasing meticulousness in financial transactions. Conducted bank account reconciliations and maintained accurate records of pickups and deliveries, improving operational accountability.

Pee Wee Prep, Site Assistant Director

Nov 2012 - Jul 2013

US Airways, Customer Service

Jan 2005 - Mar 2011

Head Start Learning Tree, Aftercare Coordinator

Feb 2005 - Jun 2006

Aardvark Day Care and Learning Center, Site Director Mar 2002 - Nov 2004

Interboro Kinderschool, Preschool Teacher

Aug 2001 - Mar 2002

School District of Philadelphia, Elementary Teacher Sep 1999 - Aug 2001

Security Alarm Monitoring, Central Station Manager Nov 1995 - Mar 1996

Electronic Security Corporation, Office Assistant

Jan 1990 - Nov 1995

EDUCATION

Theresa Lester - page 1 of 2

West Chester University

Bachelor of Science • Elementary Education • 1990 - 1999 Delaware County Community College

Associates Degree • Business Management

SKILLS

Customer Service Excellence • Data Entry Proficiency • Technical Equipment Management • Multitasking in High- Pressure Environments • Confidential Information Handling • Problem-Solving Skills • Microsoft Office Proficiency • Compliance and Regulation • Team Leadership • Microsoft Office Suite Theresa Lester - page 2 of 2

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