Customer Service Patient Care

LM

LISA Mounger

*************@*******.*** 936-***-**** Conroe, TX 77303

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive

aĴitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and

motivated eager to apply time management and organizational skills in various environments to help overall company

success.

Skills

Organizational skills

Team building

Time management

Experience

HCA Houston Healthcare Conroe

Conroe, TX

Operating Room Supply Chain

Technician

03/2014 - Current

Leadership

Reliable and trustworthy

Conroe Regional Medical Center Conroe,

TX

Patient Care Technician

08/2011 - 03/2014

Stock solution, craniotomy carts and trauma carts

Put away returns from cases and stock OR rooms

Pull cases for all surgeries and put in case carts.

Maintained adequate inventory, adhering to precise rotation guidelines to

minimize stock expiration.

Processed paperwork related to supply requests, purchase orders and

returns.

Engaged with colleagues, clients and vendors to promote customer

satisfaction and good service.

Stored and handled chemicals properly according to safety data sheets and

OSHA standards to minimize accidents and mishaps.

Monitored expiration dates, rotating stock to limit outdated product and

removed outdated items from use.

Determined stock levels needed for non-recurring, specialized items based

on usage, inventory and projected depletion.

Confirmed availability of recurring supply items managed and distributed

through computerized inventory management system.

Monitored and replenished reagents and tools to ensure smooth workflow

as well as eliminate delays.

Verified quality and integrity of sent and received items.

Loaded, unloaded and transported materials to designated locations.

Established and maintained records for both manual and automated

maintenance management systems.

Restocked unit frequently with necessary medical supplies.

Kept instruments and equipment clean and sanitized.

Assisted with patient admissions, discharges and transfers.

Performed minor housekeeping tasks to keep patient areas clean and

sanitized.

Cleveland Hospital Cleveland, TX

Patient Care Technician

03/2009 - 06/2011

Education and Training

Conroe High School Conroe, TX

High School Diploma

05/1996

Completed frequent cleaning and sanitizing to maintain healthy

environment for patients.

Documented information in patient charts and communicated status

updates to interdisciplinary care team.

Supported unit efficiency by maintaining current and accurate clerical

paperwork.

Used hospital-approved devices and techniques to transport and lift

patients.

Restocked unit frequently with necessary medical supplies.

Promoted patient satisfaction by assisting with bathing, dressing, toileting

and exercising.

Transported patients to other areas of hospital in wheelchairs and gurneys

for tests, treatments and therapies.

Kept instruments and equipment clean and sanitized.

Performed minor housekeeping tasks to keep patient areas clean and

sanitized.

Completed frequent cleaning and sanitizing to maintain healthy

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