Quality Assurance Scrum Master

Charles A. Olivarez

Albuquerque, NM 303-***-**** *******.********@*****.*** LinkedIn

Software QA Manager Agile Quality Leadership Process Optimization

Professional Summary Accomplished Software QA Manager and Certified Scrum Master with over 20 years of experience driving quality excellence through strategic test practices, Agile transformation, and cross-functional team leadership. Extensive experience in:

Leading high-performing QA teams in medical devices, telecom, and enterprise software.

Implementing Agile/Scrum methodologies with 40%+ efficiency gains.

Designing test automation frameworks, reducing manual effort by 60%.

Optimizing SDLC processes to reduce releases by 83% while improving stability.

Building ISO-compliant quality systems (including 21 CFR Part 11).

Key Achievements

70% increase in test coverage for iQue Flow Cytometer Scanner through innovative automation strategies (Sartorius, 2023).

50% reduction in development cycles by implementing shift-left testing approach (Sartorius, 2022).

100% interoperability achieved between WMS/LMS systems across 30 warehouses (Intelligrated, 2017).

40% improvement in QA project efficiency through Agile transformation (Sartorius, 2024).

Successfully led a site-wide ISO audit, achieving compliance on the first attempt (Sartorius, 2021).

Professional Experience

Sartorius Bioanalytical Instruments, Inc., Albuquerque, NM Software QA Manager/Scrum Master Mar 2019 - Sep 2024

Led 3 QA engineers in testing data control/acquisition software for FDA-regulated medical devices (iQue Flow Cytometer Scanner), ensuring regulatory compliance (21 CFR Part 11).

Implemented Behavior-Driven Development (BDD) framework, automating 60% of user story validation, significantly enhancing test accuracy and efficiency.

Architected "shift-left" testing strategy, reducing development cycles by 50% and producing a 40% expansion in test coverage.

Increased overall test coverage by 70% through integrated automation (TestRail, Jira, Azure DevOps), improving system validation processes.

Served as Scrum Master for 25+ sprints, guiding teams throughout the adoption and refinement of Scrum methodologies and improving team velocity by 40%.

Honeywell/Intelligrated Software, Albuquerque, NM Specialist Software Quality III Jun 2013 - Sep 2018

Managed 6 QA environments, replicating complex customer network scenarios with 90% accuracy, ensuring robust testing conditions.

Oversaw the testing of voice applications, achieving 100% interoperability between Warehouse Management Systems (WMS) and Logistics Management Systems (LMS) across 30 distribution centers.

Optimized audio processes used by warehouse workers, resulting in a 40% increase in operational efficiency, safety, and agility across multiple sites.

Simplified, Boulder, CO Senior QA Test Engineer Oct 2011 - Mar 2013

Automated 40% of Single Sign-On (SSO) SaaS platform testing using Bash scripts, significantly decreasing manual testing time and improving efficiency.

Improved login success rate by 60% through rigorous SaaS platform validation across forty applications.

Genband (formerly Aztek Networks), Boulder, CO System Test Engineer Apr 2007 - Oct 2011

Built high-performance test lab infrastructure that enhanced network validation efficiency by 70% and secured AT&T laboratory approval ahead of schedule.

Led QA for VoIP/TDM systems, contributing to the successful launch of 3 major product releases.

[Earlier positions condensed for space - full history available upon request]

Technical Skills & Expertise

QA Management & Strategy: Software QA Engineering, Test Planning & Execution, Test Strategy Development, Process Optimization, SDLC Management, Requirement Analysis & Validation, Root Cause Analysis, Defect Management, Quality System Building.

Agile & Project Leadership: Agile / Scrum Methodologies, Team Building & Leadership, Cross-Functional Collaboration, Resource Allocation, Project Risks, Client Satisfaction, Scrum Master (CSM), Agile Transformation.

Testing Methodologies: Regression Testing, Functional Testing, Integration Testing, Acceptance Testing, SaaS QA Testing, Behavior-Driven Development (BDD), Shift-Left Testing.

Tools & Platforms: Jira, Azure DevOps (ADO), TestRail, Bugzilla, Git, MSSQL, MySQL, Oracle, REST Services Testing, VMWare, Hyper-V, Tomcat, MS Web Server services.

Industry & Compliance: 21 CFR Part 11, ISO 9001, ISO 9000, Network Engineering, Web Server Administration, Production Support.

Networking Concepts: TCP/IP v4/v6, DNS, Routing, OSI Reference Model.

Education & Certifications

Bachelor of Science, Mathematics of Computation – University of California, Los Angeles

Certified Scrum Master (CSM) - Scrum Alliance

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