Delivery Associate Quality Control

SANGAY (MR)

**-****** ***. ****-***, Toronto, ON. M4A 1L6.

***********@*****.***

647-***-****.

PROFESSIONAL OBJECTIVE:

A dynamic, energetic independent hard working with 7 years of experience as a café manager delivering exceptional service. Experienced in fast-paced working environment with detailed and focused is seeking a job at your place to contribute the utmost creativity and innovation for a better production and team building.

EDUCATION: -

2009-2012- Sherubtse College, Trashi Gang, Bhutan. Bachelor’s Degree in BA. Economics with Sociology

EXPERIENCE:

Delivery Associate: Amazon, Whitby, Toronto. ( Oct 2024- Current)

• Cautiously deliver packages on time to customers.

• Inspect the delivery vehicle every morning and report to the office.

• Navigate the route properly with the map instructions.

• Submit the work(delivery) report by the end of your shift. Night Clerk: NOFrills, North York, Toronto. (Sept 2023- Sept 2024)

• Worked in merchandising and replenishing the store.

• Assist night chief supervisor and check crew safety at work.

• Train new employees about work and service.

Café Manager & Barista:

Champaca Café & Roastery, Paro, Bhutan (Sept 2014- March 2023)

• Worked as a Barista preparing a variety of hot and cold coffee, training fellow staff to make coffee and machine handling.

• Performed budgeting and customer management.

• Managed business and business marketing.

• Done coffee roasting and supplying coffee beans to the stores.

• Done minor coffee machine maintenance and other coffee equipment. Lead Barista:

Champaca Cafe & Roastery, Paro, Bhutan (Feb 2015 - May 2023)

• Did coffee roasting work, packaging and supplying to the market.

• Supervised staff and let them get hands-on experience of coffee.

• Calibrated coffee machine and quality control of the coffee.

• Helped to set up new coffee equipment and bakery items.

• Worked as quality controller of bakery production at the sources. Destination Steward

United Nations Office (UNIDO) Thimphu, Bhutan. (April 2013- May 2014)

• Prepared project plan, project proposal, and budget appropriation executed the project and submitted a report to head office.

• Managed and restored tourism products in the region.

• Executed the central tourism plan and policy at the grassroots level. SKILLS: -

Customer service

management.

Critical Thinking.

Leadership.

Teamwork & Problem-

solving.

Time Management.

Oral and Written

Communication.

STRENGTH: -

TASK

MANAGEMENT-

Prioritizing the

important work on time.

CONFLICT

RESOLUTION- dealing

Effectively with

customers interest.

CREATIVITY- always

coming up with new

idea and design for

better outlook.

ACHIEVEMENT: 2014-2023:

Best espresso coffee

place in Paro, Bhutan.

Received service

excellence certificates

from the Tripadvisor

from 2016-2019.

Received best customers

choice award from the

Tripadvisor 2020.

CERTIFICATES: -

Certificates for the

leadership role taken as

a president, counsellor

and class representative.

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