Customer Service Support

Verender Bullard

Greatest Candidate Ever

Clayton, NC 27527

*******************@*****.***

+1-919-***-****

Professional Summary

Dedicated customer service management professional with 25 years of experience in sales, recruitment, management, inbound and outbound calling, customer service, customer support, and customer retention along with team reinvention training. Proficient and efficient in nine variants of CRM software, multiple Microsoft and Google applications, telemarketing, inventory, team leader support. Proven skills in marketing, advertising, active listening, result driven, software savvy, multitasking, phone etiquette, personable appeal, very extroverted, and last but not least, my favorite, resilient. It helps to keep me confident and coachable to know I'm a walking, talking, working GRADE A EXAMPLE of the perfect employee whose always willing and able to learn new ways to win. Seeking a remote role as a Customer Service Representative; Inside Sales Rep. or like minded positions as well! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Telemarketer/Sales

Jons Junking-Raleigh, NC

January 2018 to January 2025

I worked, in a very high paced work environment. I became trained to upsell customers, expert with CRM, SLACK, ECUI, VOIP, SALESFORCE etc. software, digital marketing, clerical duties, trained employees, cold calling, inbound and outbound calling, bidding, contracting, work towards goals and rewards, highly competitive, trainer, scheduling, negotiating, inventory, delegated duties, supervised team, etc

• Collaborated with marketing team to develop targeted campaigns for lead generation and conversion

• Managed a high volume of inbound inquiries from existing customers regarding product information, pricing, and order status

• Resolved customer complaints or issues promptly and professionally to ensure customer satisfaction

• Maintained accurate records of all sales activities including calls made, deals closed, and revenue generated

• Generated leads and conducted outbound sales calls to prospective customers, consistently exceeding monthly sales targets

• Utilized CRM software to track customer interactions, update contact information, and manage sales pipeline

• Identified customer needs and provided tailored product recommendations to drive upsells and cross- sells, increasing average order value

• Built and maintained strong relationships with clients through effective communication and follow-up, resulting in a 28% increase in customer retention

Owner

Bullard's Housekeeping-Fayetteville, NC

June 2009 to January 2021

Recruiting new clients, performing housekeeping duties, hired employees,on-boarding paperwork, performed payroll, accounting payable and receivable, delegated duties, marketing and advertising for company, inventory, bookeeping, overseen transactions, collected payments, digital marketing, etc.

..

• Managed a team of cleaning staff, overseeing their daily tasks and ensuring high-quality service

• Implemented new cleaning procedures and protocols to improve efficiency and maintain cleanliness standards

• Developed and maintained cleaning schedules to ensure all weekly clients were cleaned on a regular basis

• Trained new employees on proper cleaning techniques, safety procedures, and equipment usage

• Conducted regular inspections to assess the quality of work performed by my employees

• Maintained inventory of cleaning products and equipment, replenishing as needed

• Scheduled routine preventative maintenance checks on all cleaning equipment to ensure optimal performance

Asst. Manager

Kalees Tobacco Oasis-Pembroke, NC

April 2008 to May 2013

Responsible for providing immaculate customer service, supervised employees, trained new employees, stocked the shelves and tobacco products, took inventory, had accurate daily transactions with cash and credit/ debit transactions etc.

• Assisted in managing a team of customer service representatives, providing guidance and support to ensure excellent customer satisfaction

• Collaborated with cross-functional teams to develop and implement strategies for improving customer experience and resolving escalated issues

• Developed and maintained standard operating procedures (SOPs) to ensure consistent delivery of high- quality customer service

• Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implemented corrective actions

• Conducted regular performance evaluations for CSR team members, providing constructive feedback and identifying opportunities for growth

• Led weekly team meetings to communicate updates on company policies/procedures changes or important information affecting the CSR department

• Trained new hires on company products/services knowledge base as well as effective communication techniques with customers

Team Leader

Ruby Tuesday-Lumberton, NC

February 2003 to September 2008

I ensured my team to provide immaculate and efficient customer service with a pleasant and grateful attitude.

• Handled a high volume of customers regularly

• Greeted guests

• Took and memorized orders

• Led a team of XX employees, providing guidance and support to ensure successful completion of projects

• Implemented effective communication strategies to foster collaboration and improve team productivity

• Monitored team performance and provided regular feedback to drive continuous improvement

• Increased employee engagement through regular check-ins, recognition programs, and team-building activities

• Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles

• Ensured compliance with company policies, procedures, safety regulations at all times

• Coordinated schedules for optimal coverage during peak periods or special events Education

Diploma in Certificate Nursing Assistant

Robeson Community College-Pembroke, NC

March 2017 to June 2017

1. Certified on MEDICAL TERMINOLOGY

2. NURSING HOME TRAINING WITH GERIATRIC AND DISABLED RESIDENTS. 3. ANATOMY AND PHYSIOLOGY 1 & 2

Associate in Business Admins.

Bladen Community College-Pembroke, NC

August 2011 to June 2012

High school diploma or GED

Skills

• Business development

• Management

• Relational databases

• Microsoft Excel

• Microsoft Outlook

• Office Management

• General ledger reconciliation

• Computer skills

• Bookkeeping

• Sales

• Organizational skills

• CRM software

• Retail sales

• Communication Skills

• Phone etiquette

• Outbound sales

• Recruiting

• MEDlCAL TERMINOLOGY (4 years)

• Telemarketing

• Marketing

• Food industry

• Communication skills

• Customer support

• General ledger accounting

• English

• Serving

• Active listening

• Leadership

• Databases

• Inside sales

• IT

• Canvassing

• Accounting

• Accounts Payable

• QuickBooks

• Upselling

• Typing

• Microsoft Powerpoint

• Hospitality

• Budgeting

• Writing skills

• Direct sales

• Payroll

• Accounts Receivable

• Customer service

• Hospital experience

• Merchandising

• Project management

• Administrative Experience

• Time management

• Delivery driver experience

• Administrative experience

• iOS

• Cold calling

• Digital marketing

• Cash register

• Sales management

• B2B sales

• Microsoft Office

• Supervising Experience

• SaaS

• On-boarding specialist (10+ years)

• Training & development

• Office experience

• Multilingual

• Order entry

• Computer literacy

• Data entry

• Google Ads

• Salesforce

• Personal assistant experience

• Microsoft Access

• Front desk

• Email marketing

• General Ledger Accounting

• Door-to-door

• Heavy lifting

• SAP CRM

• Reliability

• Technical support

• Word Processing, Spreadsheet, Microsoft Works (10+ years)

• Restaurant experience

• Computer Networking

• E-commerce

• Accounts receivable

• Accounts payable

• Customer Service (8 years)

• Supervising experience

• Spanish

• Materials handling

• Cash handling

• Digital marketing (10+ years)

• Medicare

• Interviewing

• Telecommunication

• Learning technology

• Outside sales

• Volunteer management

• Hotel experience

• Clerical experience

• HubSpot

• Live chat

• Search Engine Optimization (SEO)

• Office management

• Human resources

• Google Docs

• Human Resources

• Food service

• Problem Resolution

Certifications and Licenses

Non-CDL Class C

Driver's License

CNA 1

December 2017 to December 2019

CNA

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