Account Administrative Representative
Resume:
MyLinh Tran
Account Administrator
Denver, CO
**.********.****@*****.***
linkedin.com/in/my-linh-tran-86801b75
Resourceful Account Administrative Representative who have fulfilled my Business Management and Human Resources bachelor’s degree with 4+ years of experience assisting with and fulfilling organization staffing needs and requirements. Ability to manage data with confidentiality, proactively shares new ideas in a team-oriented environment and works effectively in delivering quality results. Possess spirited optimism, self-discipline, and a work ethic that transcends the nine-to-five boundaries.
Experience
Kaiser Permanente – Account Administrative Representative
August 2021– Present
Identifying, researching & reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue & membership records
Setting up & maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments & terminations
Ensuring claims are processed timely and according to regulations and guidelines to meet Service Level Agreement (SLA)
Interacting w/ purchaser benefit administrators to answer questions & explain Health Plan policy & contractual provisions related to membership & billing
Assisting Health Plan purchaser contacts & sales & srv representatives in the sales process & the analysis & resolution of problems related to membership accounting
Conducting audits of purchasers w/ large payment variances, unallocated payments, or other specified criteria
Ensuring purchasers compliance w/ Health Plan policies & contractual provisions
Preparing reports & managing purchaser correspondence
Receiving, entering data, reviewing, researching balancing, & applying daily purchaser deposits & sources from the bank in a timely & accurate fashion
Assisting w/ the production & distribution of payment-related reports required by purchasers & management, & by operating & maintaining printers & other related peripheral equipment
Supporting Medicare processing & reporting requirements
Ensuring that changes to contracts are quickly & accurately updated in the contract systems.
Assisting w/ the production & distribution of contracts & related notices for new & renewing purchasers & individuals
Answering, researching, issuing & resolving problems related to medical records numbers (MRN) & performing any required follow up activities on a 24 hour per day, 7 day a week basis
Processing purchasers' eligibility reported electronically by coordinating the exchange of media w/ groups & Information Srvs, resolving problems, maintaining & operating related equipment & maintaining supporting logs/records
Identifying, coding, batching, scanning & indexing documents for imaging.
Providing office srvs support including but not limited to picking up, sorting & delivering mail, filing & retrieving documents, ordering & distributing office supplies, performing miscellaneous facilities maintenance tasks & providing photocopying & copier maintenance
Collecting & monitoring productivity & customer srv quality measures
Participating team-based projects & contributing to customer srv & operations improvements initiatives
Facilitating communications across all lines of business & w/ other Kaiser Permanente departments
Participating in purchasers' performance evaluations & performance target setting activities
US Bank – Contact Center Personal Banker
February 2021 – July 2021
Maintained and nurtured customer loyalty by identifying and offering customers products and services that align with customer’s personal financial goals
Engaged customers through digital awareness and advocacy
Provided guidance and consulted customers through self-service options and helping troubleshoot issues
Interacted with U.S. Bank Customers with answering questions and resolving issues while providing top-tier customer service
Utilized critical thinking and solutionize complex inquiries with accuracy and timely deliverables
Wells Fargo - Service Manager
April 2016– December 2020
Assisted with interviewing, hiring, job posting, training, coaching, and developing a highly engaged service team.
Managed Teller line and lead teller functions which includes individual cash handling, assisting with effective scheduling, lobby management, and delegating essential tasks to ensure operational integrity
Ensured compliance with all operational regulations service processes, policies and procedures, and completion of compliance requirements
Maintained and resolved customers complaints and compliments to assist Branch Manager with his duties and more
Assisted Branch Manager with closing loan documents, notaries, bank accounts, and even debit card maintenances
Assisted with interviewing, hiring, job posting, training, coaching and developing a highly engaged service team
Provided exceptional customer service.
Wells Fargo – Lead Teller
May 2014 –April 2016
Provided approvals in accordance with bank's policies and procedures when needed to complete certain transactions.
Partnered with Service Manager on completing control tasks on a timely manner.
Performed daily and monthly audits on all cash vaults and ATMs.
Verifying teller Journals and coached tellers on identifying solutions.
Partner with Bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families.
Woodforest National Bank - Retail Banker
September 2012–January 2014
Assist customers with their financial transactions, involving paying and receiving cash and other negotiable instruments.
Sells negotiable and miscellaneous items the bank had to offer.
Balance drawers and daily transactions.
Provide prompt, accurate, courteous, friendly, timely, and professional service to all customers.
Skills Summary
Languages
English
Vietnamese (Conversational)
Relevant Softwares
CARCO
SharePoint
People Soft
MS Teams
Workday
MS Office (Excel, OneNote, Outlook, PowerPoint, Word)
Accomplishments
Education
Bachelor’s in Business Management and Human Resources from Rasmussen University
Associate in Business Management from Rasmussen College
Affiliation
Society for Human Resource Management (SHRM)
HR Colorado, HR Community
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