Washington Dc Front Desk
Resume:
N’dya Groce
N’dya Groce
Washington DC
**********@*****.***
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Objective
Dedicated and motivated professional seeking a position that leverages strong communication and organizational skills to enhance customer experiences and contribute to team success.
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Experience
Front Desk Concierge
August 2023 - PRESENT, Washington DC
- Greet residents and guests upon entry to the property, ensuring a welcoming atmosphere
- Enhance property security
- Assist new residents during move-in, providing orientation and Property support
- Receive and sort packages until residents retrieve them
- Conduct safety rounds to ensure the security of residents and property
Shift Supervisor
June 2021 - June 2023, Washington DC
- Oversaw daily store operations, ensuring efficiency and customer satisfaction
- Trained associates on point-of-sale systems and customer service techniques
- Assisted customers at the point of sale, resolving inquiries and providing support
- Planned and executed production schedules to meet demand
- Maintained accurate daily cash reports and managed register cash flow
Hotel & Lodging Leader
March 2017 - Novemebr 2017, WASHINGTON, DC
- Mentored and trained students on conducting tours and completing assignments
- Actively participated and led on-campus events to enhance community engagement
- Served as Banquet Captain for events at the Department of Labor, leading a team of 12
- Acted as an ambassador, welcoming visitors and students with informative tours
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Education
Additional EXPERTISE
Potomac Job Corps-2018 / High School Diploma
FEBRUARY2017 - JUNE 2018, WASHINGTON DC
Potomac Job Corps / Hotel & Lodging Certificate
-Excellent organizational and multitasking abilities
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office and social media platforms
- Adaptable and quick to learn new environments
- Strong ability to follow instructions and work independently
Contact this candidate