Customer Service Remote

BRANDI GRAHAM

**** *** **** **, *********, WV ***39 US • 304-***-**** • **************@*****.***

Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs. Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising. Professional who is both energetic and poised.

Encourages open communication with employees and provides feedback to help them perform better at work. Customer Service Agent - February, 2024 to Present alorica - Bluefield, WV

On-site training was provided by me.

Interact with customers to provide product and service information, take orders, close accounts, and obtain information about complaints. Helped the business achieve and maintain industry-leading customer service ratings. Explained the features and capabilities of QuickBooks Online offerings to customers to help them understand the products and get the most out of them.

Maintained professional relationships with coworkers, freelancers, and clients. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Use phone calls to contact customers and verify account information. Resolved common and complex issues by determining the customer's needs and immediately providing appropriate solutions, resulting in an increase in customer satisfaction

Work with customers to determine requirements and handle complaints Get calls from customers with questions or problems. Front Counter Director - January, 2023 to Present

Chick-fil-A - Princeton, WV

Greeted customers with enthusiasm, offered to take orders, and promptly and accurately completed each one. Completed sales transactions, including all forms of payment that were accepted. Maintained a clean and organized appearance in all restaurant areas to attract and retain customers. Managed multiple tasks in a high-volume environment. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Processed customer orders and entered them correctly into the system. Addressed guest complaints and resolved issues to increase customer satisfaction. Customer Service Representative - June, 2022 to December, 2022 IBEX GLOBAL - Beckley, WV

Quote health insurance benefits for member of CareFirst BlueCross BlueShield. Inform member of insurance claims.

Answered customer calls promptly to avoid long wait times on hold. Complete and accurate work and keep customer files up to date. Clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution. Assist in the resolution of conflicts and complaints. Provided excellent and professional service to ensure guest satisfaction. Professional Summary

Work History

Manager - July, 2018 to June, 2022

KFC - Princeton, WV

Improved resource utilization and waste minimization by improving planning and internal controls. Promoted customer loyalty by resolving escalated conflicts to complete satisfaction. Was in charge of hiring and training new employees, as well as creating employee schedules. Am responsible for hiring and supervising employees in all available positions. Entered inventory sales into the weekly income report for the company. Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices. Reduced costs and increased efficiency by reorganizing labor, capital assets, inventory purchasing, and technology upgrades budgets. Dealt with customer service issues as they arose.

Money

Assistant Manager - October, 2011 to February, 2018 Macado's - Bluefield, VA

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Worked with the team to improve efficiency on various projects. Provided weekly work schedules to employees to accommodate business demands and vacation requests. Am in charge of office administration and payroll. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Manage and track the performance of a specific investment portfolio. Coordinated with other departments to ensure consistency. I'm in charge of scheduling, inventory control, and stocking. Communication with customers

Employee scheduling

People-oriented

POS software expert

Superior organization ability

Motivated team player

Computer literate

Business Administration

Training and development

Excellent communication skills

Budgeting

Upselling techniques

Sales growth

Strong work ethic

Recruiting and interviewing

Employee performance evaluations

Skilled problem solver

Inventory management

Sales experience

Retail sales

Customer service

Staff management

Cash register familiarity

Employee relations

Credit card transactions

Active listening skills

POS systems knowledge

Cost control

Data entry

MS Office proficiency

Multi-line phone talent

Computer proficient

High School - 2009

Princeton Senior High School - Princeton, WV

Skills

Education

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