Human Resources Inventory Control

Almiraz Abedin

Toronto, ON, Canada +1-647-***-**** *************@*****.*** LinkedIn

HIGHLIGHTS OF QUALIFICATIONS

Flexibility & Efficiency: Excel in fast-paced environments with punctuality and adaptability.

Leadership & Training: Provide ongoing training and coaching for new hires, ensuring a commitment to quality and team success.

Communication Excellence: Possess exceptional oral and written communication skills, enabling seamless collaboration on projects, assignments & initiatives.

Team-Oriented & Resilient: Hardworking and quick to learn, I excel under pressure to meet deadlines while supporting team objectives. I am also committed to taking the time and staying back when necessary to complete urgent tasks or projects, ensuring quality and timeliness in every deliverable.

Organizational Expertise: Demonstrated strengths in time management, interpersonal skills, and creative problem-solving.

Technical Proficiency: Proficient to advanced knowledge of HRIS/HCM platforms (Workday, Banner, SAP/SuccessFactors, Ceridian DayForce), inventory control & procurement software system (Eatec By Agilysys, Yellow Dog Software & Kroll), Great Plains Account Payable System/ERP, Quickbook, Google Workspace, Salesforce, Calendar Management and MS Office 365 (i.e. Word, PowerPoint, Excel, Outlook, Sharepoint), with the ability to effectively adapt to new systems and technologies.

EDUCATION

Bachelor of Commerce (B.Com.), Business Management – Human Resources & Organizational Behaviour,

Minor in Communication

Toronto Metropolitan University (Formerly Ryerson), Toronto, ON Sept 2017 – Jun 2021

Key courses include: Diversity/Inclusion, Communication, Organizational Behaviour,

Change Management, Training & Development, & Labour Relations.

Advanced Diploma, Business Administration, Human Resources

George Brown College, Toronto, ON Sept 2013 – Aug 2016

Notable projects included:

oDesigned a scoring guide along with structured interview questions, recruitment process, and job ad/descriptions in a Recruitment and Selection course (resulting in 92%)

oCreated and implemented a training program to train new hires in a Training and Development course (resulting in a 90%) and writing up HR guidelines.

oAble to support and provide the HR team and department across operational, clerical, and administrative tasks learned from college.

RELEVANT EXPERIENCE

Clerk, Shipper-Receiver Jan 2025 – Mar 2025

Pace Pharmacy, East York, ON

Managed shipping logistics, including tracking, returns, and issue resolution to maintain smooth operations.

Processed and shipped an average of 20+ orders daily, ensuring on-time delivery and accurate documentation of waybills and invoices.

Improved operational efficiency by implementing a streamlined order fulfillment process, reducing packing time by 15%.

Accurately processed 85% of invoices and payments while responding to accounts receivable inquiries.

Communicated effectively with customers and team members to coordinate orders and resolve shipment concerns.

Assisted with inventory management by receiving shipments, inspecting goods, and ensuring stock levels were maintained.

Contact Centre Agent, Student Support Staff Jul 2024 – Dec 2024

George Brown College, Toronto, ON

Achieved a high level of accuracy in addressing student inquiries, contributing to an improved student experience.

Successfully navigated students through the college's admissions procedures, resulting in a smoother enrollment experience and higher satisfaction rates.

Demonstrated excellent communication and problem-solving skills, leading to a reduction in call resolution time and enhanced service delivery.

Provided essential technical support, including password resets and web navigation assistance, helping students resolve issues quickly and independently.

Collaborated effectively with a diverse range of students and staff, demonstrating a strong commitment to upholding the college’s priorities on diversity, equity, and inclusion.

Customer Service Fleet Coordinator, Shuttler Jun 2024 – Jul 2024

Avis Budget Group, Etobicoke, ON

Efficiently coordinated and executed the transport of vehicles between designated locations, maintaining an on-time delivery rate of 98%, which streamlined fleet operations and reduced customer wait times.

Conducted comprehensive pre- and post-transport vehicle inspections, identifying and addressing maintenance issues promptly, resulting in a 15% reduction in vehicle downtime and ensuring high standards of safety and reliability.

Delivered exceptional customer service by assisting clients with vehicle pick-ups and returns, maintaining a 95% customer satisfaction rating through effective communication and problem-solving.

Managed accurate records of vehicle movements, maintenance logs, and fuel usage, ensuring compliance with company policies and contributing to a 12% increase in operational efficiency.

Collaborated with team members and administrative staff to optimize vehicle routing and scheduling, reducing overall operational costs by 10% and enhancing the coordination of fleet activities.

Administrator, Human Resources (Contract) Jan 2024 – Apr 2024

PetValu, Markham, ON

Successfully handled a high volume of employee HR requests, maintaining a 90% resolution rate within 24 hours, enhancing overall HR service efficiency.

Facilitated seamless onboarding for new hires, resulting in a 95% positive feedback rate and accelerated integration of employees into the company culture.

Played a key role in ongoing maintenance and improvements to Workday HCM and Concur Systems, leading to a 15% reduction in system-related issues and increased user satisfaction.

Implemented streamlined processes for HR request handling and onboarding, reducing process times by 20% and creating comprehensive documentation for future reference and training purposes.

HR. Administrator (Contract) Aug 2023 – Oct 2023

Hallcon Corporation, Etobicoke, ON

Organized, maintained, and updated internal databases, resulting in a 20% increase in data accuracy and accessibility, leading to more informed decision-making.

Introduced a digital filing system for personnel records, reducing physical storage costs by 15% while improving record retrieval speed.

Streamlined the onboarding process by integrating the Learning Management System (LMS) with HR systems, reducing onboarding time by 25% and enhancing data accuracy.

Supervised new employee onboarding, resulting in a 25% reduction in onboarding time, ensuring faster integration of new talent.

Conducted engaging orientation sessions, achieving a 90% satisfaction rate among new employees, contributing to a positive onboarding experience.

Achieved a 95% resolution rate for employee inquiries, improving overall employee satisfaction and morale by providing timely and effective support.

Job Evaluation Assistant & Coordinator (Contract) Feb 2023 – May 2023

Centennial College, Scarborough, ON

Managed the comprehensive job evaluation process for a diverse workforce of over 2,000 employees, resulting in the timely and accurate classification of job positions.

Evaluated job roles based on established criteria, ensuring fair and equitable compensation structures.

Conducted extensive market research and data analysis to benchmark job positions against industry standards and competitors for the College.

Utilized market data to recommend adjustments to salary structures, keeping the organization competitive in attracting and retaining top talent.

Collaborated with the People and Equity Team, hiring managers, and department heads to gather job information, align job roles with strategic goals, and ensure compliance with relevant regulations.

Fostered effective cross-functional communication, resulting in a 15% decrease in job evaluation errors.

Streamlined communication channels, reducing the time spent on clarifying job-related queries by 20%.

Continuously assessed and refined job evaluation processes and tools to enhance efficiency and accuracy.

Implemented an online job evaluation system that streamlined the data collection and evaluation process.

Reduced administrative workload by 30% through the implementation of the online job evaluation system.

HR. Representative, Employee Transactional Service (Contract) Aug 2022 – Dec 2022

City Of Toronto, Toronto, ON

Screened and evaluated over 500 resumes, resulting in a 15% increase in the selection of highly qualified candidates.

Conducted extensive skills assessments using applications like Skillcheck and CheckMarket, leading to a 20% improvement in candidate quality and alignment with job requirements.

Successfully scheduled and coordinated interviews, including Webex video interviews, for candidates, ensuring a seamless process that reduced interview scheduling delays by 25%.

Drafted accurate and compelling offer letters, minimizing discrepancies and ensuring a 96% acceptance rate among selected candidates.

Facilitated the onboarding and cross-boarding of applicants, guaranteeing a smooth transition for new hires, and reducing the onboarding time by 20%.

Fostered effective relationships among employees, management, and other stakeholder groups within the organization by successfully implementing team-building activities and negotiating collective bargaining agreements with local unions.

Managed the administration of the Success Factors and SAP HRIS systems for a database of over 10,000 employees, responsible for collaborating with the People & Equity Division at the City of Toronto.

HR. Administrative Coordinator- Talent Acquisition (Contract) Mar 2022 – Jul 2022

LCBO, Toronto, ON

Maintained and updated vacancy and candidate records in Workday, ensuring 100% data accuracy and real-time updates, resulting in a streamlined and error-free recruitment process.

Successfully hired over 60 summer fixed-term Customer Service Representative roles from multiple stores within the district and region, meeting tight deadlines and ensuring a fully staffed team for peak season operations.

Led the rehiring process, coordinating interviews with district managers through Workday, reducing the rehiring cycle time by 30% and ensuring a swift return of experienced talent.

Arranged and prepared week-by-week reports, offer letters, and new hire orientation sessions, enhancing organizational efficiency and reducing administrative errors by 18%.

Screened resumes of more than 2,500 applicants using a candidate positioning framework, resulting in a 16% improvement in the quality of candidates shortlisted for interviews.

Worked closely with the Talent Acquisition team, Human Resource Advisors, and Store Managers to identify recruitment needs and develop strategies for maintaining candidate relationships, resulting in a 10% increase in candidate retention.

Organized virtual job fairs and coordinated with recruiters to expand the candidate pool by 45%, ensuring a diverse and highly qualified talent pipeline for future hiring needs.

Service Operation Officer, Client Transfer & Wealth Shared Services (Contract) Jan 2022 – Mar 2022

TD, Toronto, ON

Conducted meticulous audits and reconciliations of customer analysis deposits, resulting in the successful retention of $200,000 worth of monthly depository customers for contributing significantly to the company's revenue as well as customer loyalty.

Ensured the accuracy of information stored in the database, reducing data errors by 25% and enhancing data integrity, which positively impacted customer satisfaction and operational efficiency.

Managed and organized 35 annual reports and procedures training sessions for clients, ensuring their compliance with regulatory requirements and understanding of processes.

Achieved a 95% client satisfaction rate, indicating effective communication and training skills.

Order Desk & Receiving Coordinator- Procurement, Warehouse & Shipping May 2018 – Dec 2021

Maple Leaf Sports Entertainment (MLSE), Toronto, ON

Facilitated the extraction process by meticulously preparing data and generating detailed reports, resulting in a 15% improvement in data accuracy and providing valuable insights for decision-making.

Implemented a systematic approach to updating vendor bids with products in the inventory system, enhancing communication with Receivers and leading to a 10% reduction in errors during the receiving process.

Played a pivotal role in the seamless integration of invoices from the inventory system to the Great Plains accounts payable system, resulting in a 20% increase in the efficiency of financial transactions and reducing processing time.

Executed various administrative functions within the team and for the manager, ensuring a well-organized work environment and contributing to a 10% improvement in team productivity.

Actively participated in special projects for the Finance, Procurement, and Warehouse Department teams, contributing to a 15% enhancement in overall departmental processes and achieving project goals within established timelines.

Provided coaching and mentoring to facilitate cross-functional training and orientation for new hires, resulting in a smooth onboarding process and a 10% increase in the efficiency of new team members.

Led departmental meetings and implemented a comprehensive communication strategy, leading to a 15% improvement in team collaboration and creating a more positive work environment.

Demonstrated exceptional attention to detail in accurately inputting and tracking all orders using MS Excel and inventory software, contributing to a 10% reduction in order processing errors and ensuring seamless financial operations.

Successfully managed a vast database comprising over 1,000 products and categories, resulting in a 20% increase in data accuracy and efficiency in procurement processes.

Human Resources Intern Jun 2021 – Aug 2021

GAOTek Inc, Remote, Canada

Provided valuable support to the Benefits and Human Resources departments by maintaining accurate reports on new hires, terminations, and enrolment statuses, resulting in a 20% reduction in data discrepancies and improved HR process efficiency.

Managed applications and initiated background checks, resulting in a 25% reduction in the time it takes to process applicants and assemble hiring packages, which streamlined the approach in contributing to the selection of highly qualified candidates.

Delivered helpful assistance to job applicants throughout the interview process, resulting in a 95% positive candidate experience rating and reinforcing the company's commitment to professionalism and support.

Successfully maintained all employee personnel and recruitment requisition files, ensuring 100% compliance with documentation requirements and enabling easy access to essential records, which contributed to improving 10% of the approach of being efficient in the HR operations along with compliance maintenance.

Event Staff Specialist & Coordinator Mar 2017 – Dec 2019

BBW International Event Staff, Toronto, ON

Coordinated large-scale events with up to 2,500 attendees, ensuring all logistical elements ran smoothly and efficiently.

Streamlined event logistics by introducing event management software, reducing administrative work by 16% and improving accuracy in event scheduling and resource allocation.

Enhanced event efficiency by 20% through meticulous planning and coordination, resulting in a seamless experience for attendees.

Reduced event setup and teardown time by 28%, optimizing resource utilization and reducing labour costs.

Executed training programs that improved the performance of event staff, leading to a 15% increase in task completion rates during events.

Conducted performance evaluations, resulting in a 10% decrease in staff turnover and increased continuity in event execution.

Managed event budgets effectively, achieving an average of 12% cost savings per event through negotiation and vendor selection strategies.

Maintained a consistently high customer satisfaction rating of 95% for event services, as measured by post-event surveys.

Implemented feedback-driven improvements, resulting in a 25% increase in overall event satisfaction over the course of a year.

Gate Service Supervisor (Contract) Aug 2017 – Sep 2018

Canadian National Exhibition, Toronto, ON

Trained and mentored a group of 6 new hires, ensuring their understanding and adherence to company policies and procedures, resulting in a 90% alignment with organizational standards.

Actively participated in the work of subordinates to facilitate productivity and overcome challenging aspects of work, increasing team productivity by 15%.

Implemented departmental policies, procedures, and service standards in collaboration with management, resulting in a 95% compliance rate among employees.

Maintained accurate records and reports of activities, ensuring that work activities were properly monitored and evaluated, contributing to a 98% accuracy rate in activity reporting.

Developed work schedules that aligned with workers' budgets and availability, resulting in a 10% reduction in scheduling conflicts.

Discussed job performance problems with employees, identified causes, and worked on resolving issues, leading to a 10% improvement in employee performance.

Created recommendations to management concerning complex situations or procedural changes, enhancing operational efficiency by 12%.

Evaluated employees' job performance and conformance to regulations, recommending appropriate personnel actions when necessary, resulting in a 95% compliance rate with company regulations.

Consulted with managers and personnel to resolve various issues, such as performance, customer service, output quality, or work schedules, achieving a 92% resolution rate.

Resulted and updated procedures, policies, or standards for the organization with support from management, contributing to a 10% increase in process efficiency.

Supervised 8 CNE Gate Attendant employees, ensuring their adherence to quality standards and proper procedures, reducing errors and issues by 20%.

Resolved over 50 customer complaints and answered questions regarding policies and procedures, maintaining a high level of customer satisfaction.

Administrative Office Assistant Internship Feb 2017 – Apr 2017

Heart & Stroke Foundation, Toronto, ON

Analyzed operating practices, record-keeping systems, and office layout to identify areas for improvement, resulting in the implementation of new systems and procedures that increased efficiency by 20%.

Provided educational opportunities and experiential growth to administrative staff, leading to a 15% increase in employee satisfaction and productivity.

Coordinated the preparation of reports and analyzed data to resolve administrative problems, utilizing MS Office and SalesForce, resulting in a 25% decrease in processing time for resolving issues.

Efficiently provided information and addressed inquiries, enhancing customer satisfaction and improving response time by 30%.

Contributed to team effort by assisting with various tasks, achieving related results and supporting colleagues, fostering a collaborative work environment.

Successfully completed operational requirements by effectively scheduling and assigning administrative projects, ensuring timely completion and meeting organizational goals.

Team Member & Program Assistant Dec 2015 – Nov 2016

Enactus George Brown College, Toronto, ON

Actively engaged with multiple community outreach programs as a presenter, contributing to a 20% increase in program participation and community engagement.

Played a vital role in the tech team, ensuring the continuous operation of technical aspects of programs, resulting in a 15% reduction in technical issues during workshops.

Successfully developed and implemented workshops such as "Girls Going Forward," "Higher Ground," and "Seeding Success," providing valuable learning opportunities to over 200 participants and receiving a 90% satisfaction rate from attendees.

Market Research Interviewer Associate (Contract) Aug 2016 – Oct 2016

Numeris, North York, ON

Successfully communicated with clients in meetings to negotiate and agree on research projects, resulting in a 95% client satisfaction rate and a 10% increase in project retention.

Prepared briefs, commissioned research, and formulated proposals presented to clients and senior management, leading to a 20% improvement in project approval rates.

Managed the distribution of surveys and questionnaires, achieving a 98% accuracy rate in data entry and reducing survey distribution time by 16%.

Conducted qualitative and quantitative surveys, interviews, and focus group assessments, utilizing statistical software for data management and organization, which resulted in a 15% improvement in data accuracy as well as analysis efficiency.

Monitored the progress of research projects, analyzed data, and interpreted information to identify patterns and solutions by successfully delivering insights from surveys along with focus group transcripts, contributing to a 20% increase in actionable recommendations.

Created detailed reports and presented results to clients and senior management, providing valuable recommendations for leveraging research findings, which led to a 10% increase in the implementation of research-driven strategies and effective budget management.

Brand Ambassador Oct 2013 – May 2015

Mosaic North America, GTA, ON

Invited and engaged with over 40 customers by offering samples at the booth, resulting in a 25% increase in booth foot traffic and brand exposure.

Delivered key messages to promote various products, coupons, and more, leading to a 15% increase in customer awareness and product interest.

Engaged with target audiences in a friendly, fun, and outgoing manner, creating a positive brand perception and a 20% increase in customer interaction.

Developed an exciting brand experience for customers in the store, leading to a 30% improvement in brand recall among attendees.

Successfully achieved and exceeded product sales targets, consistently selling 200+ units and above, contributing to a 25% increase in revenue generation.

Gathered valuable feedback from 20+ consumers and inputted survey data to create an online report, enabling data-driven decision-making and enhancing product/service improvements.

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