Customer Service Specialist

Andre Gause

Customer Service

Mullins, SC *****

***********@*****.***

+1-843-***-****

Professional Summary

Personable, friendly and solution-oriented with over 10+ years of experience in service, support and other customer related jobs. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Willing to relocate to: Mullins, SC

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist (Work From Home)

Teleperformance-El Paso, TX

May 2021 to December 2023

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries. Acknowledging and resolving customer complaints.

• Processing orders, returns, and other tickets upon customer request.

• Providing feedback on the efficiency of the customer service process. Warehouse Operations Clerk

Harbor Freight Tools-Dillon, SC

January 2019 to June 2021

To assure that production task are completed through the warehouse management system(WMS) Make sure all associates are working at all times. Communicate with tech support via phone/email if needed. Assist area managers with all floor operations when needed Complete start/end of shift reports daily

Preform all assist manager duties in their absence when needed Assure that all direct to customer orders are processed timely Education

Currently Enrolled in Business Management

Penn Forster Online College

September 2022 to Present

High School Diploma

Marion High School-Marion, SC

August 2004 to May 2008

Skills

• Cash register

• Training & development

• Cash handling (10+ years)

• Management

• Technical Support (2 years)

• ICD-10

• Merchandising

• Analysis skills

• Order Picking (1 year)

• Microsoft Access

• Organizational skills

• Warehouse Distribution Experience (2 years)

• Computer skills

• Shipping & Receiving (4 years)

• Dependability

• POS

• Restaurant experience

• Inventory Control

• Microsoft Word

• Google Docs

• Warehouse Supervisor Experience (Less than 1 year)

• Empathy

• Mac OS

• GAAP

• Supervising experience

• Microsoft (4 years)

• Leadership

• Order fulfillment

• Forklift

• Clinical research

• Pivot tables

• Packaging (2 years)

• Account management

• VPN

• Conflict management

• Computer literacy

• Project scheduling

• Salesforce

• Team management

• Customer service

• Customer support

• Writing skills

• Google Suite

• CRM software

• Windows

• Guest services

• Customer Service (10+ years)

• Hospitality

• QuickBooks

• Time management

• Epic

• Sales

• Grocery store

• Upselling

• Live chat

• Tax Experience (10+ years)

• Typing

• Software troubleshooting

• LAN (8 years)

• Warehouse Management System (1 year)

• Microsoft Office (10+ years)

• Materials Handling (5 years)

• Phones (5 years)

• Supply Chain

• Nutrition

• Negotiation

• Search engines

• Outbound sales

• Cold calling

• Authentication

• SAS

• Warehouse Management

• Professionalism

• English

• Mobile devices

• Product demos

• E-commerce

• English (10+ years)

• Guest relations

• 5G

• Building rapport (2 years)

• iOS

• Microsoft Outlook

Certifications and Licenses

Tax Preparer

November 2010 to Present

Enrolled Agent

Driver's License

Additional Information

1. Great at leadership and training others

2. very outspoken and communicative

Contact this candidate