Customer Service Agent
Resume:
Karen Connolly
***********@*****.***
June 11 2025
Broadway Direct / Nederlander Organization
New York, NY
Dear Hiring Team,
I am writing to express my sincere interest in the Part-Time Customer Service Agent position with Broadway Direct. As a passionate advocate for exceptional customer experiences—and a lifelong admirer of the theater—I believe this role is the perfect blend of my professional skills and personal enthusiasm.
In my previous role as a Customer Service Representative for the New Jersey State-Based Exchange, I handled up to 90 calls per day, assisting individuals with complex insurance questions and application issues. This environment required clear communication, empathy, and the ability to quickly adapt to evolving protocols. I consistently ensured that no customer left without a solution or at least a clear path forward. My ability to stay calm under pressure, solve problems proactively, and uphold quality standards helped me build trust with both customers and colleagues.
What excites me most about this opportunity is the chance to provide meaningful support to theatergoers. I understand how important a single customer interaction can be in shaping someone’s overall Broadway experience, and I would take great pride in being part of the team that helps create those lasting impressions.
My career goal is to continue growing within organizations that value empathy, service excellence, and collaboration. I’m eager to contribute to Broadway Direct’s mission and hope to bring the same dedication and warmth I brought to public service into this exciting entertainment setting.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your customer service team.
Warm regards,
Karen Connolly-
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