Project Management Product Development
Resume:
TAMMY HOGAN
Location: Texas, Remote (PST, MST, CST and EST)
Phone: 919-***-****; email ***************@*****.***
OVERALL EXPERIENCE:
** ***. *********, ********, **********, IT/web, Software/Hardware, Solutions project/program management, change management, healthcare, finance, technology industries
20 yrs. Managing global, national, regional cross-functional & remote service teams
10 yrs. Budget Management
Certified Scrum Master
SKILLS:
Project, Service, Operations, Staff & Solutions Management (IT & Business): Business applications, SaaS, SDLC, EHR, products, database & infrastructure, managed services, web product development, project portfolio management, cross-functional collaboration with all facets of business including legal, finance, marketing, IT, service, management, operating systems and applications upgrades, change management, training, KPIs, SLAs, Reporting, Analytics, Governance, cloud migrations
PM Methodologies: Waterfall, Agile, Hybrid
Tools Experience: MS Project, MS Teams, MS Applications, JIRA, Confluence, Visio, CRM DBs, Remedy, Clarity, Box, Smartsheet, SharePoint, Salesforce, Slack, Quality Center, Planview, Azure DevOps, PathFinder, ServiceNow, Business Objects, Zoom, others
Budget Managed $100000 - $10 million - time & materials, vendors, equipment, tracking
EDUCATION:
Bachelor of Arts: Salem College, Winston-Salem, NC
Additional Continuing Education Courses: Leadership, Women in Leadership, Motivating & Empowering, Performance Management, Business Ethics, Project Applied Theory, Project Management, Scrum
LOCATION: Remote
PROFESSIONAL EXPERIENCE
Program Manager at Amazon
EOS IT Solutions
Apr 2025-present
Provide Program/project management for infrastructure projects/programs
Provide Program/project planning, tracking & solutions management
Program status Reporting & risk/issue tracking/mitigation
Cross-functional teamwork with Amazon, HP and internal teams
Project portfolio management
Agile/waterfall hybrid structure management
Tools: Gopher, Excel, project planning knowledge, other Amazon tools
Sr Project Manager
CDW (Remote)
July 2024 – Mar 2025
Manage global integration program/project for ServiceNow instances cloud migration integration and configurations for Salesforce in the cloud around new Einstein integration
Provide Project/Program Planning, tracking & Solutions Management
Provide testing strategies and process implementation for customers and internal
Change Management including implementation and development
Research, discovery and analysis across needs for project and implementation
Use hybrid methodology, MS Project and ServiceNow
Project portfolio management
Sr Program Manager
BC Forward Contract at Microsoft (Remote)
Sept 2023-April 2024
Project & solutions management for onboarding offerings engagement in the cloud
Status reporting, project/program development/tracking
Governance development/implementation metrics, planning, process, change management
Research/Discovery across divisions/departments for process work and upgrades including capabilities utilizing AWS
Communications development and cross-functional work across teams/personnel
Used agile, hybrid planning & methodology
Sabbatical
June 2022-Aug 2023
Sr. Project Manager
Spectraforce Contract at Charles Schwab (Remote)
Oct 2021 – May 2022
Manage projects portfolio and cross-functional teams for upgrades to IOS, NSX and RAP utilizing agile methodology and DevOps
Provide weekly/monthly status reporting, project meetings/tracking, risks/issues identification and mitigation, budget and resource tracking, project planning
Agile and waterfall methodologies used with status updates to leadership stakeholders
Vendor/Staff and solutions management across multiple projects, track SLAs and KPIs
Lead Project Manager
Winemaker’s Database (Remote)
May 2021 – Oct 2021
Provide project management for multiple customers acquiring WMDB Scion software in the cloud including requirements configuration gatherings and customer engagement
Work with AWS for backend service support
Provide business operations and solutions management for projects including process improvement and development across service, provide strategic consulting
Manage cross-functional teams for task assignments, status reporting and RAID log
Used agile, waterfall methodology
Program Manager
Del Oro Consulting at Cisco (Remote)
Jan 2021 – May 2021
Managed partner/customer management systems, requirements, status reporting & change in infrastructure databases and web development enhancements
Provide status updates, reporting, RAID logs, track actions, project artifacts
Analytics Reporting/data analysis with KPIs and SLAs
Change management integration of new process/procedures, training, service/maintenance, communications and implementation for product launch
Cross-functional work with legal, finance, marketing, IT, service, solutions management
Used agile, waterfall methodology
Project Manager
Bridgera/Spectraforce contract at Zippy Shell (Remote)
October 2020 – Jan 2021
Project management for new order application and data warehouse infrastructure in the cloud
Requirements gathering/new enhancements,data cleanup identification, scheduling, and status reporting
Change management integration of new process/procedures, training, service/maintenance, communications and implementation for product launch
Cross-functional work with legal, finance, marketing, IT, service, solutions management
Used agile, waterfall methodology
Project Manager
Nextgen contract at Verizon (Remote)
Aug 2020 – October 2020
Provide service delivery project management for Verizon client National Grid in conjunction with NG PM for ResWoods Aruba Wifi on Cisco LAN and US LAN refresh projects
Provide project management for infrastructure change with system updates, reporting,
Cross-functional work with National Grid customer, order requests (MSOF)
Change management planning, new process/procedures, training, service/maintenance
Cross-functional work with legal, finance, marketing, IT, service, solutions management
Used agile methodology and DevOps
Project Manager
INT Technologies at Wells Fargo (Remote)
April 2019 – November 2019
Provide business/technical program management for data, app dev & business
IT cross-functional work with engineering/operations/business
Presentations/reporting on project updates and status reporting, Planview project tracking
Change management including new processes/system for updating IOS codes and
Cross-functional work with legal, finance, marketing, IT, service, solutions management
Used agile, waterfall methodology
Program Manager
Hewlett-Packard Enterprise (Nimble Support)
October 2018 – March 2019
Provide business/technical program management for support tools, software development
Provide program/project portfolio management and business management
IT cross-functional work with engineering/operations/business
Presentations/reporting on project updates and status reporting
Cross-functional work with legal, finance, marketing, IT, service, solutions management
Used agile, waterfall methodology
Project Manager
FIS Global (Durham, NC)
Jan 2018 – July 2018
Application Product Development/New releases cloud migration and secured portal
Provide SDLC project management for new financial applications/software development
IT cross-functional project management for engineering/operations
Presentations/reporting on project updates and status
Cross-functional work with IT, corporate governance and services, legal, finance, marketing, IT, service, management, infrastructure changes, solutions management
New release project management; Clarity, Manage test defects and test scripts – SIT, UAT
Used agile, waterfall methodology
Project Manager/Sr. Business Analyst
Matrix contract at Wells Fargo (Remote)
Jan 2017 – Nov 2017
Provide infrastructure project management for global router/switch IOS code upgrades based on security changes from PSIRTs – Planview project tracking
IT cross-functional governance project management for engineering/operations
Produced architectural work flows/designs, governance documentation
Cross-functional collaboration for process development of new router/switches upgrades
Presentations/reporting on governance project updates and status
Cross-functional work with legal, finance, marketing, IT, service, solutions management
New release project management, Clarity
Change management – new processes for application launch; budget management
Used agile methodology and DevOps
Program Manager & Service Team Manager
Digital X contract at Cisco Systems & FTE employee (Remote)
June 2014 to December 2016
Provided portfolio management for database infrastructure projects and application development projects, managed global BPO staff (65 staff), PMs, 16 projects, 2 programs
Application Product software development, SaaS, and service management in the cloud
Analytics Reporting/data analysis with KPIs and SLAs
Managed/project managed IT global service requests operations team/desk for new hardware RMAs and Service requests
SLAs, performance of team, managed process development & improvement across service
Managed & successfully launched 2 global programs & 16 projects including global
Database redesign & data improvements for customer registry database, in-house CRM, Salesforce reporting & data security initiatives
Global team management - Hyderabad, Bangalore, London, Paris, Germany, US & Canada
Provided strategy, project planning, design & development, budget management & status
Project managed company acquisition change project
Change management, solutions management – new service for incident intake, processes
Used agile methodology and DevOps
Project Manager/Sr. Business Analyst
NTT Data at Blue Cross Blue Shield of North Carolina (Durham, NC)
December 2013 to June 2014
Managed healthcare.gov healthcare web portal redesign, software development &
collaboration with US Government, electronic health records/data transfer dev and health information exchange
Cross-functional teamwork, discovery analysis & roadmap for intranet redesign, project planning, design & development, budget
Business & technical requirements, managed development teams & cross-functional teams Analytics Reporting/data analysis with KPIs and SLAs, solutions management
Process development s &, status reporting – health insurance, finance.
UAT testing for healthcare/insurance web portals
Project Manager/Sr. Business Analyst
Insight Global Contract at PPD (Morrisville, NC)
July 2013 to November 2013
Managed project for integration of clinical trial data services with outside company to enhance PPD clinical trial database & software
Systems integration requirements documentation for internal customers - agile/waterfall
Created Business Requirements Documents, technical specs for new clinical trial portal & healthcare and testing.
Electronic health records/data data analysis
Project Manager
Del Oro Consulting, Experis contracts at Cisco Systems (Remote)
June 2008 to February 2013
Provided portfolio management for global service projects and governance projects, infrastructure development/changes, cloud migrations
Managed global cross-functional teams on new systems/applications, testing, implementation, customer quotes, status reporting, customer support/software development
Managed/project managed global support teams for partner performance support & development in emerging markets with status reporting, performance metrics & customer service analytics reporting development
Managed global partner performance projects including knowledgebase & application development for performance services, database integration and Salesforce reporting
Provided strategy, project planning, design & development, budget management & status reporting to stakeholders, requirements and testing
Provided global cross-functional team leadership across organization for customer support projects including locations in Poland, US, England, Latam.
Process development & training for new applications, governance.
Analytics Reporting/data analysis with KPIs and SLAs, solutions management
Managed IT global service requests operations team/desk 24/7 – 5 leads 50 under each Service requests include email, cases, online.
Used agile, waterfall methodology
Global Business Manager/e-Health Solutions Manager
Quintiles Transnational (Durham, NC)
March 2004 to July 2007
Provided portfolio management for clinical trial and online education projects, work on salesforce projects for new configurations and contract/proposal reporting
Managed software development and changes to infrastructure around SaaS web product development & launch for iqlearning.com & iguard.org web portals, product development for clinical trial reporting & CTMS in the cloud
Managed customer loyalty data projects & performance metrics applications utilizing Hyperion, Salesforce and Peoplesoft reporting & development
Electronic health records/data transfer and dev, CTMS (Clinical Trial Management System)
Strategy, project planning, design & development, budget management & status reporting
Testing for new applications & development
Analytics Reporting/data analysis with KPIs and SLAs, solutions management
Communications Plans for SaaS iqlearning.com product digital marketing
Used agile, waterfall methodology
Project Manager/Web Administrator – web development
RDU Airport Authority (Morrisville, NC)
September 2002 to March 2004
Managed project for new RDU web site, software development & public online education
Web Development, programming included rdu.com & animations
Financial Management - budget forecasting & analysis for technical resources.
Cross-functional Teamwork with marketing, engineers, airport personnel.
Provided requirements/testing and solutions management
Project Manager/Computer Consultant – Online education and web development
University of North Carolina (Chapel Hill, NC & Remote)
October 2001 to September 2002
Managed clinical trial web portal and software development project for catie.unc.edu
Training & Presentations for web portal & education for US clinical trial faculty, CRAs.
Financial Management - budget forecasting for technical resources.
Cross-Functional Team Leadership with physicians, clinical trial associates, administration.
Used agile methodology and DevOps
Electronic health records/data transfer dev with Quintiles, security, HIPPA regulations
Computer Project Manager – Online education
Contract at Duke University School of Medicine (Durham, NC & Remote)
June 1998 to April 2001
Managed IT programmers, administrative staff & Vendors
Provided portfolio management for 31 online education projects
Managed online education software development projects for School of Medicine
Project management work included: strategy, project planning, design & development, budget management & status reporting to stakeholders
Executive Committee Member representing CME online education technology
Analytics Reporting/data analysis with KPIs and SLAs to executive leadership with solutions management
Electronic health records compliance, data transfer development
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