Data Entry Project Management

ERICA BURTON

609-***-**** ● ******.*****@*****.*** ●

PROFESSIONAL EXPERIENCE

Highly organized and deadline-oriented candidate offering exceptional project management and administrative skills. Currently a student at Camden County College, majoring in Criminal Justice, I am seeking an opportunity to utilize my extensive work history and academic background in a challenging role that requires adaptability, attention to detail, and a demonstrated talent for building strong business relationships with customers, co-workers, and executive level management. Extensive history in analyzing and interpreting highly detailed documents to ensure accuracy, report management, data entry, and record keeping, and tracking projects from inception to completion. Advanced computer proficiency with a knowledge of Microsoft applications and various industry specific systems. SKILLS AND COURSEWORK

Pipeline Management

Loan File Management

Client Satisfaction Management

Employee Training on Title Systems

Software

Inventory Control

Document Preparation

Title Curation

Legal Document Preparation

Notary Signing Agent

CD preparation

Branch Coordination

Train New Hires in Purchase Product

Protocols

Order Entry and Processing

Report Management

Distribution Compliance

HISTORY

State Volunteer Mutual Insurance Company Underwriting Policy and Systems Specialist, 08/2022-Current Process new/renewal business, calculate new, renewal, and tail premiums, and log and track incoming applications for coverage. Begin to process changes in coverage status, such as policy cancellation, addition or removal of coverage, or reinstatements. Audit accounts receivable system for required cash disbursements, make recommendations as a result og audit. Administer seminar credits. Collate and mail applications, new policies, renewals, policy changes, invoices and certificate of insurances. Administer mail premium payments. Provide answers to system related questions within or outside of the department. Review all processed changes for accuracy to ensure proper changes were made and correct documentation is sent to policyholders. Maintain clear documentation files for current and future information. Process certificate of insurances and claims histories on named policyholders. Provides administrative support to the underwriting department. Participates in cross-functional teams. Completes assigned special projects. Churchill Title Solutions Customer Success Manager, 02/2022-5/2022 Maintain ongoing Lender client relationship by providing insight on client to business interactions. Improve client experience through product support, and handling escalation requests in a timely and efficient manner. Create and maintain client escalation reports across the company and its subsidiaries. Actively interacting amongst teams and managers to resolve client issues. Client feedback calls to analyze the company's processes and evaluate areas for improvement. Monthly meeting with executive directors and Branch Managers to review internal and external escalations. Improve overall customer satisfaction, while maintaining and cultivating a better client relation experience. Churchill Title Solutions Title Specialist, 02/2021- 2/2022 Responsible for investigating and resolving title discrepancies. Review title evidence and cure title defects of record. Distribute loan files to the curative team. Inspect and clear all preliminary title reports and/ or property and judgment reports. Foster and maintain client relationships based on branch assignment. Single point of contact for new Branch assignment. Created new processes for purchasing products. Implement purchase guidelines in accordance with state requirements. Train new employees on purchase protocols. Responsible for administrating loan amount changes across the company. Obtain all related documents, and affidavits in accordance with each transaction. Manage processing of client specific transactions including refinance and purchase files across multiple states. Actively and effectively communicate with agents, buyers, sellers, underwriting, Lenders, contractors and lien holders until clear to close. Armour Settlement Solution, Ownings Mills, MD Title Processor, 8/2020- 1/2021 Order abstract and review binder to identify title issues. Obtain documentation and additional information needed to clear vesting issues, judgments, and other title defects. Prepare preliminary closing disclosure for distribution of binder packages to clients and Lenders. Calculate and send title quotes to potential clients. Order payoffs for liens and mortgages being paid off, subordination packages, UCC terminations. Manage processing of client specific transactions including refinance and purchase files across multiple states. Actively communicate with clients, abstractors, underwriting, Lenders, contractors and lien holders until clear to close. Send scheduling requests and coordinate a closing time and location for borrowers and sellers.

Title Forward, Philadelphia, PA Title Specialist, 2/2020- 4/2020 Review abstracts and identify the title issues needing additional information or resolution. Obtain and maintain a firm understanding and knowledge of state-specific statutes relating to title work with sellers, attorneys, underwriting counsel, and representatives from other title agencies. Obtain documentation and additional information needed to clear vesting issues, judgments, and other title defects. Coordinate with team members to ensure applicable fees are added to appropriate settlement documents.Prepare title clearance affidavits such as Continuous Marriage Affidavits, LLC, Corporation and Trust Affidavits, Free and Clear Affidavits, and Hold Harmless Agreements.Order payoffs for liens and judgments, including but not limited to mortgages. Routinely communicate status updates and issue an internal notification when files are curative complete respond in a timely fashion to internal and external parties. Generate final title policies and verify for correctness and completeness prior to distribution to appropriate parties. Regularly contact abstracting vendors, underwriting counsel, listing agents, and sellers. Title Forward, Philadelphia, PA Closing Coordinator, 5/2019– 2/2020 Interact and respond with all parties throughout the closing process. Work closely with agents, sellers, buyers, closers and all third parties to obtain the needed information or documentation for settlement. Obtain payoff statements from utility, tax, and HOA entities. Enter closing fees associated with tax, home warranty, termite inspection, utilities and homeowners association on closing disclosure. Work with Lender to obtain funding approval. Assist the clients with any questions or issues.

Freedom Mortgage, Moorestown, NJ Senior Loan Coordinator, 2/2015 – 3/2018 Analyzed Deeds of Trust, Mortgages, Judgements, Tax Assessments, and other documents affected by change of title. Verified ownership and encumbrances of real property. Reviewed and interpreted title updates, legal descriptions, title vesting, senior liens, and title searches to ensure correct execution and quickly identify common problems and/or title objections. Maintained daily title order report. Collaborated with loan officers, loan processors, and title companies to secure title contact information and obtain title documents. Submitted title order requests to title agents. Uploaded title documents into EDMS image system. Completed appropriate title order tracking. Verified valid extension of aged loan files. Responsible for initiating CEMA collateral packages, monitoring, and clearing title conditions. Distributed weekly reporting to team and management.

Title Resource Group, Mount Laurel, NJ CEMA Specialist, 7/2012 – 2/2014 Calculated cost analysis of CEMA savings for all New York clients refinancing home mortgages. Addressed email inquiries for CEMA savings. Contacted loan officers and/or attorneys and reviewed CEMA process and benefits for borrowers. Provided borrowers with critical information such as fees, timeframes, document submission process, instructions and requirements for consolidated and extension applications, and prepared various documents for borrowers. Requested assignment of mortgage and collateral documents from lenders’ Bailee attorney. Submitted payments to current lenders’ attorney for proper processing of CEMA. Ordered 255 affidavits and initiated final document review and submission for processing.

VCS Group LLC, Westampton, NJ Domestic Traffic Clerk/Order Administrator, 11/2006 – 7/2012 Monitored and prioritized customer orders and distributed orders for daily picking according to routing/shipping instructions. Addressed customer order discrepancies. Adjusted requested corporate samples. Received new shipment manifests. Scanned shipping/billing documents into Fortis system. Processed customer returns. Coordinated inventory adjustments for warehouse consolidations. Performed general clerical duties including bookkeeping, copying, filing, operation of multi-line phone system, data entry of customer orders, and preparation of mailings. Managed international logistics processing by creating IFI documents for customs, emailing documents to China and Brazil warehouses for proper routing, and receiving inventory to process orders. Prepared daily summary reports.

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