Project Manager Human Resources

Madhulika Kaushik

*********.***@*****.*** +1-512-***-****

Career Objective

A seasoned Project Manager recognized for making significant contributions to the co-ordination and organization of operations. Highly motivated and resourceful, proficient in both oral and written communications, in-depth understanding of diverse client needs and business methodologies. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multiple competing deliverables in a deadline driven environment.

Certifications

SAP Certified Application Associate – SuccessFactors Employee Central (2020)

SAP Certified Application Associate – SuccessFactors Performance & Goal Management (2020)

Certified in Leadership & Team Development – IBMI, Germany

PMP Certification – In Progress, PMI

Professional Experience

Dynamic SAP/HR Project Manager with extensive experience leading cross-functional and complex projects across industries. Proven expertise in strategic planning, risk mitigation, stakeholder communication, and budget management.

Produced cross-functional team collaboration to enhance efficiency and productivity.

Guided teams through strategic planning and goal-setting, ensuring consistent performance improvements.

Mentored and coached team members, fostering a culture of professional growth and accountability.

Orchestrated workflow optimizations, resulting in increased operational effectiveness.

Delegated tasks effectively, balancing workload distribution and maximizing team strengths.

KEYSS – ERP Human Resources Project Manager (Jan 2023 – Present)

Led end-to-end Project lifecycles including planning, execution, monitoring, and closure.

Identified project risks and implemented mitigation strategies.

Maintained communication with stakeholders to ensure alignment and transparency.

Oversaw budget, scope, and quality control for SAP implementations.

Accomplished Business Analyst with a capacity for research and a positive track record in Project Management.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

INKIT Solutions – ERP Project Manager (Aug 2021 – Nov 2022)

Managed SAP software implementations, upgrades, and rollouts.

Defined scope, objectives, timelines, and resource plans in collaboration with business stakeholders.

Coordinated multi-disciplinary teams (consultants, developers, testers).

Directed testing phases (UAT, system integration) and provided post-go-live support.

Ensured adherence to SAP best practices and compliance standards.

Key Software Services Pvt. Ltd. – HR Manager (Jun 2005 – Jul 2021)

A highly adaptable, motivated, HR professional that enjoys details, developing strategies, and providing practical solutions. Demonstrated ability to learn quickly, communicate effectively, and establish relationships across various levels of an organization. Experience in employee relations, process improvement, project management, policy harmonization, vendor relationships, policy development, leadership, recruiting, performance management, and organizational development. Exemplary ability to seek out ways to improve processes and streamline operations. Adept at aligning HR practices with technology to drive performance, compliance, and business growth.

A compassionate and empathetic Manager with more than a decade of experience in strengthening and reinforcing workplace culture, employee engagement, and internal communications. A poignant storyteller, cherishing a comprehensive environment, and aligning communication strategies with business objectives. Adept at leading cross-functional teams, focused on improving the overall employee experience through effective communication, engagement, and development.

Acted as strategic HR partner across departments; developed HR policies, SOPs, and performance management systems.

Led recruitment, onboarding, employee relations, and conflict resolution.

Conducted investigations into employee issues maintaining high confidentiality.

Improved HR operations, increasing departmental productivity.

Results-oriented Human Resources Coordinator experienced in human resources management. Highly effective communicator excelling at building relationships across organizational levels.

Pro in effective organization and co-ordination of projects, special events, meetings, and conferences.

Compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Career Development: Coach, mentor and advise to help employees grow and develop in calibration with business and personal goals.

Talent Management: Provide advice and counsel to managers and employees on all performance related issues, including identifying key talent and leading succession planning.

Proficient: Develop and execute programs on rewards and recognition, annual performance appraisal, travel, and people policies.

Employee Relations: Identify, analyses and implement resolutions to complex and sensitive issues.

Championed initiatives to improve workplace culture, resulting in increased employee satisfaction scores.

Developed “culture-building initiatives” to enhance employee engagement, including recognition programs, leadership messaging, and interactive workshops.

I. Training & Development

Improving the productivity of the organization's employees by identifying and arranging suitable training solutions for employees

Use training and development initiatives to feed the employee appraisal and evaluation process.

II. Performance Appraisal Reviews

Implement and manage the performance appraisal and management process at the organization in the most objective and transparent manner.

Put in place industry best practices when it comes to having a performance management system.

Integrate performance appraisal and development needs as an integral part of the on-going HR assessment of individuals.

Coordinating the annual performance review and goal setting discussions at the individual level across the firm.

Use the performance appraisal process to feed the annual increment, promotions, and bonus cycle at the organization.

Oversaw employee feedback mechanisms, implementing action-driven strategies to improve workplace satisfaction.

III. HR Operations

Manage the life cycle of a new hire – recruitment, on-boarding, appraisal, and promotions, etc.

Ensure HR policies and procedures are in line with regulatory requirements.

Ensure compliance across the organization on HR policies and procedures.

Ensure proper coordination of termination procedures and the holding of exit interviews with exiting employees.

Ensure that all procedures in respect of grievance and discipline are followed across the organization.

IV. End to end recruitment: Sourcing, Staffing, scoping, and on boarding candidates

Screening: Short listing candidates sourced through a portal (Naukri, Monster, Times jobs and LinkedIn) and validating them on their experience and interest in the role.

Staffing: Preparing requisition gathering template and sending it to corresponding sourcing lead to initiate the sourcing. Short listing the profiles sourced and sending it to the respective hiring managers per job description.

Hiring inputs: Meeting hiring managers to understand niche skill profiles.

HR Round: Conducting HR round for the selected candidates and negotiating salaries on company standards. Promptly informing the rejected candidates about the reason for the rejection.

Responsibilities

●Assisting the internal team completely with human resource management and all related functions.

●Making, documenting, implementing, and maintaining the company HR policies, rules and regulations.

●Assisting with manpower planning, recruitment and team management.

●Building or streamlining elements of our candidate sourcing mix through online and offline platforms.

●Driving the hiring process, right from shortlisting candidates to new employee documentation and induction.

●On-boarding new talent and maintaining records of all documents.

●Promoting HR programs to create an efficient and conflict-free workplace.

●Constantly improving and monitoring employee relations with team members in multiple roles, including writing, editing and operations.

●Ensuring that staff training and development measures are in place for career support.

●Scheduling performance appraisals and monthly/weekly review meetings for all employees.

●Developing and implementing staff consultation and grievance procedures.

Hewitt Associates (Now known as Aon Hewitt) – HR Consultant (Jul 2003 – May 2005)

●Developed work planning, employee cost models, and HR service strategies.

●Established standardized disciplinary procedures and employee recognition programs.

●Reduced turnover through innovative hiring and retention programs.

Education

MA (English) – Kurukshetra University, 2009

B.Com (Bachelor of Commerce) – Delhi University, 2000

GNIIT – NIIT, 2000

Key Skills

SAP Project Management

HR Strategy & Compliance

Performance Management

Stakeholder & Vendor Management

Risk Assessment & Mitigation

Employee Engagement

Recruiting & Onboarding

Conflict Management

Achievements

Winner of the “People’s Choice Award” for HR Best Practices at KeySS

Developed & implemented HR SOPs and policies at Hewitt Associates

Interests

Blogging, content writing

Yoga

Reading (Bibliophile)

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